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Stop Answering 10 PM Client Texts: Set Boundaries Without Losing Clients It’s 10 PM. You’ve finished work, you’re finally relaxing, and your phone buzzes. A client wants a last-minute appointment. Do you ignore it—or start figuring out how to squeeze them in? A late-night text. A last-minute request. A discount negotiation. A quick question that turns into 20 minutes of messaging… When did being a great beauty professional start to mean being available all the time? In this episode of Beauty Babble, Suzanne Dias explores how to set healthy business boundaries without sacrificing client relationships, service or professionalism. ✨ IN THIS EPISODE, WE DISCUSS: Why solo beauty professionals often feel guilty setting boundariesHow constant availability can create unrealistic client expectationsEstablishing communication hours and managing after-hours messagesSeparating personal time from business communicationSetting boundaries around DMs, bookings, late appointments and discountsHow to stop over-explaining your decisionsPractical, professional responses you can use with clientsWhat to do when you're worried a client might leave because you've changed your boundariesThe goal isn't to care less. It's to build a business that allows you to care well—without being permanently attached to your phone. 💬 LET'S TALK: What's one client boundary you've struggled to set in your business? Share it in the comments. Your experience might help another beauty professional who is dealing with the same thing. 👍 Like this episode if it gave you a new perspective. 💬 Comment with your biggest takeaway. ↗️ Share it with a beauty professional who needs to hear this. 🔔 Subscribe to Beauty Babble for honest, practical conversations about working in the beauty industry. CONNECT WITH SUZANNE Have a question, a topic idea, or want to connect? 📧 Email: [email protected] Explore Beauty Cult Canada for professional education, training and practical support for beauty professionals. Beauty Babble is about real conversations and real education for beauty professionals—because building a successful career isn't just about becoming better at the treatment. It's also about building a business and professional life that works for you. #BeautyBabble #BeautyBusiness #ClientBoundaries #EstheticsBusiness #BeautyProfessionals #EstheticianTips #SalonBusiness #SpaBusiness

Just because you can freeze it… does that mean you should? Cryotherapy may sound simple—but professional cryotherapy involves much more than knowing how to operate a device. In this episode of Beauty Babble, Suzanne takes a closer look at cryotherapy and the professional judgment that needs to come before treatment. We explore assessment, training, professional scope, appropriate applications, knowing when not to treat, and when referral may be the right decision. Because having the technology is one thing. Knowing when, why—and when not—to use it is where professional expertise begins. If this episode gets you thinking, like, share and leave a comment. And if there’s a topic you’d like 📩 Questions or topic suggestions? Contact Suzanne at [email protected] 🎧 Listen, learn, and grow with us on Beauty Babble. If this episode resonated with you, make sure to: 👍 Like this video 💬 Comment your thoughts or experiences below 🔔 Subscribe for more industry conversations, education, and real talk in esthetics Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

What if some of what you think you know about permanent makeup simply isn’t true? In this episode of Beauty Babble, Suzanne sits down with Irene Kennerley of SofTap Permanent Cosmetics to look beyond the surface of PMU. We talk healed results, common misconceptions, hand tool vs. machine techniques, how PMU has evolved over nearly 40 years, and its growing role in scar camouflage and areola restoration. A conversation designed to make beauty professionals stop, question, and look at PMU from a different perspective. Connect with Irene Website: www.softaps.com Email: [email protected] Instagram: https://www.instagram.com/softap_inc/ Enjoyed this episode? Like, subscribe, and share Beauty Babble with another beauty professional who would enjoy the conversation. 📩 Questions or topic suggestions? Contact Suzanne at [email protected] Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

They loved the service. They told you how amazing they felt. They said, “I’ll definitely be back.” And then… they never came back. In this episode of Beauty Babble, Suzanne takes an honest look at why clients sometimes don't return—and why it may not always be about price, competition or loyalty. We explore the difference between simply delivering a great service and creating understanding, value, a clear next step and genuine connection with your client. From facials and waxing to lashes, brows and nails, the same question applies: Did you give your client a reason to continue? 📩 Questions or topic suggestions? Contact Suzanne at [email protected] 🎧 Listen, learn, and grow with us on Beauty Babble. If this episode resonated with you, make sure to: 👍 Like this video 💬 Comment your thoughts or experiences below 🔔 Subscribe for more industry conversations, education, and real talk in esthetics Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

Niacinamide is everywhere in skincare—but does that mean it belongs in every treatment? In this episode of Beauty Babble, Suzanne takes a professional look at niacinamide beyond the hype. We explore what it actually does, which skin presentations may benefit, and how professionals can think about When? Why? Who? And Why Not? when choosing ingredients. In this episode: What niacinamide actually doesDry, oily, mature, uneven and sensitive skin considerationsWhy the complete formula mattersNiacinamide alongside professional treatments and modalitiesMoving from ingredient knowledge to clinical decision-makingBecause knowing an ingredient is one thing. Knowing when and why to use it is where professional treatment planning begins. 💬 Have a question or topic you'd like us to cover? Get in touch—we'd love to hear from you. [email protected] If you enjoyed the episode, like, share and leave a comment—your feedback is always welcome!

New aesthetic devices are constantly entering the market, promising incredible results, more clients, and increased revenue. But before investing thousands of dollars into equipment, there are important questions every beauty professional should ask. In this first episode of Beauty Babble: Technology Spotlight, Suzanne explores what professionals should consider before purchasing aesthetic technology—from understanding the science behind the claims to evaluating the true cost of ownership. In this episode, we discuss: ✨ Why the first question shouldn’t be “What does this machine do?” but “Why do I need it?” ✨ How to evaluate technology claims and understand realistic results ✨ The hidden costs beyond the purchase price ✨ Consumables, maintenance, training, and long-term support ✨ Why choosing the right technology is about your clients and business goals—not just following industry trends ✨ How to consider alternatives and create exceptional treatment experiences without always investing in the newest device Technology can be an incredible tool in aesthetics—but the most important investment will always be the professional behind the technology. Before making your next equipment investment, ask better questions. 🎧 Connect with Suzanne 💡 What aesthetic device or technology should we put under the spotlight next? And which investment question do you think professionals overlook the most? Comment below — your question may become a future Beauty Babble episode! 👇 If you found this episode helpful: 👍 Subscribe to Beauty Babble for more conversations designed to help beauty professionals grow their knowledge, confidence, and careers. 💬 Share this episode with another esthetician, student, or beauty professional who is considering their next equipment investment. 📌 Comment your questions and ideas for future Technology Spotlight episodes. Your feedback may help shape future episodes. Thank you for being part of the Beauty Babble community. Stay curious. Keep learning.

In this episode of Beauty Babble, Suzanne sits down with Kayla, Education and Support Manager at Canada MedLaser and Director of the CML Academy, for an honest conversation about what it takes to build a successful career in medical aesthetics. Together, they discuss what it really means to be "clinic-ready," the skills that go beyond certification, and why clinical thinking, communication, and managing client expectations are essential for long-term success. Whether you're an esthetics student, new graduate, or experienced professional, this episode offers practical insights into the realities of today's medical aesthetics industry. In this episode: ✔️ What medical spas are really looking for when hiring ✔️ The biggest gaps new technicians face ✔️ How education translates into real-world practice ✔️ Setting realistic treatment expectations with clients ✔️ Why understanding skin biology builds trust and better outcomes Connect with Our Guest: Kayla Coburn Follow Canada MedLaser on Instagram: @canadamedlaser Learn more about Canada MedLaser: Canada MedLaser 🎙️ Beauty Babble is your source for honest conversations, practical education, and career insights for estheticians and beauty professionals. 👍 If you enjoyed this episode, don't forget to Like, Subscribe, and Share with another beauty professional.

Two estheticians can graduate from the same school, complete the same certifications, and start their careers at the same time — yet years later, one continues to grow while the other feels stuck. So what's the difference? In this episode of Beauty Babble, Suzanne shares a short, honest conversation about the habits, mindset, and professional skills that often separate the estheticians who continue to evolve from those who unknowingly plateau. ✨ In this episode, we discuss: • Clinical confidence vs technical ability • The importance of continuing education • Why adaptability matters in today's industry • Communication as a career skill • Why technique alone isn't enough anymore • Signs you may be stuck — and not even realize it • Simple questions to help reignite your growth Whether you're a student, newly graduated esthetician, or experienced professional, this episode is designed to encourage and support your journey. 📩 Questions or topic suggestions? Contact Suzanne at [email protected] ✨ If you're enjoying these conversations, make sure to like and subscribe so you don't miss future episodes. Your support helps keep these honest industry conversations going.

A lot of estheticians graduate knowing protocols… but not necessarily knowing how to think clinically, handle real consultations, manage client expectations, or build long-term client trust. In this episode of Beauty Babble, Suzanne dives into the gap many beauty professionals experience between classroom education and real-world clinic practice. This is an honest industry conversation about the skills that often develop after graduation, through experience, continued education, mentorship, and time in the treatment room. We discuss: ✨ Why confidence often drops after graduation ✨ The consultation skills many estheticians struggle with early on ✨ Protocols vs clinical thinking ✨ Why two acne clients should never automatically receive the same treatment ✨ What clinics are actually looking for when hiring ✨ The pressure of “advanced” esthetics and social media comparison ✨ Why mastering foundations matters more than chasing trends ✨ The importance of continued education and mentorship Whether you’re a student, newly licensed esthetician, or experienced skincare professional, this episode is designed to help you think deeper about what it really means to become clinic-ready in today’s aesthetics industry. 🎧 Listen, learn, and grow with us on Beauty Babble. If this episode resonated with you, make sure to: 👍 Like this video 💬 Comment your thoughts or experiences below 🔔 Subscribe for more industry conversations, education, and real talk in esthetics Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

High frequency is found in almost every treatment room… but is it actually being used with intention, or has it become a default step in modern facial treatments? In this episode of Beauty Babble, Suzanne breaks down high frequency from a clinical decision-making perspective, shifting the focus away from routine use and toward understanding when, why, and how it should actually be applied. Rather than treating it as a “step in a facial,” this conversation explores high frequency as a tool that requires intention, observation, and skin-specific thinking. You’ll learn: • Why high frequency became a default step in many facial protocols • The difference between direct and indirect application • How skin condition should guide your decision-making • When high frequency adds value — and when it doesn’t • Common misuse patterns in treatment rooms today • How to move from routine-based practice to intentional treatment planning This episode is designed to support professional estheticians in building confidence with modalities through better understanding, not repetition of steps. ✨ Suzanne is a CIDESCO-certified esthetician, former spa owner, and educator with over 30 years of experience in the professional beauty industry. She specializes in advanced esthetics education, treatment strategy, and professional development for beauty professionals across Canada. 📌 If you enjoyed this episode, let me know in the comments, your feedback helps shape future education topics. 👍 If you found value in this conversation, a like helps support this content and shows that you want more clinical, real-world education like this. 📤 Share this with a fellow professional if you think it will support their practice. Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

Beauty Professionals & Mental Health Awareness What we do as beauty professionals goes far beyond skin. In this episode of Beauty Babble, Suzanne opens a grounded conversation about the emotional side of working in the treatment room, the invisible energy, emotional labour, and client connection that builds up over time in this profession. With May being Mental Health Awareness Month, this episode focuses on awareness rather than burnout, exploring what it really means to stay present, professional, and supported in a client-facing career. This episode is not intended as mental health advice... it is a professional reflection on awareness, sustainability, and presence in the treatment room. ✨ Suzanne is a CIDESCO-certified esthetician with over 30 years of experience, former spa owner, and educator/mentor to beauty professionals. She specializes in advanced esthetics education, treatment strategy, and professional development within the beauty industry. Connect with Suzanne: [email protected] 📌 If this episode resonates with you, you are encouraged to visit the Canadian Mental Health Association (CMHA) for mental health awareness resources and support: https://cmha.ca ✨ Don’t forget to like, comment, and subscribe for more conversations that educate, inspire, and elevate the beauty industry. Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

In this powerful episode of Beauty Babble, we welcome Marilyn Sepe from the heart of Toronto, Canada, founder of OncoOne Aesthetic School and a leading voice in oncology esthetics. Marilyn shares her inspiring journey and her mission to educate, inspire, and bring awareness to oncology esthetics as a trauma-informed, human-centered practice that blends science, skill, and compassion. We explore how beauty professionals can better support clients navigating cancer treatment with safety, dignity, and care. This episode is an important conversation for estheticians, spa professionals, educators, and anyone passionate about elevating client care and expanding their understanding of oncology esthetics. 🔗 Learn more about Marilyn Sepe: OncoOne Aesthetic School: https://oncoesthetics.ca/ ✨ Don’t forget to like, comment, and subscribe for more conversations that educate, inspire, and elevate the beauty industry. ✨ Connect with Suzanne: [email protected] Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada #BeautyBabble #OncologyEsthetics #MarilynSepe #EstheticsEducation #BeautyIndustry #CancerCare #TraumaInformedCare #Wellness #TorontoCanada

In this episode of Beauty Babble, we’re answering real questions from estheticians navigating their careers and businesses in 2026. From knowing when to expand your hours, to building a client base without social media, understanding non-compete clauses, and learning how to actually study ingredients in a meaningful way—this episode is all about clarity in decision-making and modern esthetics practice. These are the questions that shape your career, not just your treatment room skills. ✨ Topics covered: • When to open more hours in your business • Building clients without social media • Non-compete clauses: what to consider before signing • How to study ingredients in a practical, effective way If you’re an esthetician or beauty professional looking to build a stronger, more sustainable career, this episode is for you. ✨ Connect with Suzanne: [email protected] Follow Us: · Instagram: https://www.instagram.com/beautycultcanada/ · Facebook: https://www.facebook.com/BeautyCultCanada · LinkedIn: https://www.linkedin.com/company/beauty-cult-canada

Chemical peels are often still treated as a seasonal service in esthetics, but is “peel season” actually outdated? In this episode of Beauty Babble, Suzanne breaks down why modern esthetics requires a more strategic approach to chemical peels. We explore why estheticians are either avoiding peels for months or overusing them in ways that can compromise the skin barrier—and how to shift into safer, more effective treatment planning. You’ll also learn where the idea of “peel season” came from, how skin physiology truly changes throughout the year, and how estheticians around the world safely perform chemical peels year-round. Whether you’re a licensed esthetician or skincare professional, this episode will help you rethink outdated rules and elevate your results through smarter, skin-focused decisions. Free Watch & Learn: April 15 Register HERE ✨ Connect with Suzanne: [email protected] Follow Us: Instagram: https://www.instagram.com/beautycultcanada/Facebook: https://www.facebook.com/BeautyCultCanadaLinkedIn: https://www.linkedin.com/company/beauty-cult-canada

If you’re a beauty professional or student looking for real, results-driven insights, this episode is for you. On this episode of Beauty Babble, Suzanne sits down with Shelby Hopkins, a CIDESCO-certified medical esthetician from Calgary. Shelby shares her personal journey in esthetics, her experience across clinical practice, distribution leadership, and professional advocacy with CIDESCO Section Canada. They discuss: Shelby’s path to CIDESCO and the empathy it cultivatedDifferences between medical spa and traditional estheticsBuilding product knowledge and confidence through distributionProfessional social media strategies for estheticiansPreventing burnout and balancing multiple rolesAdvice for students exploring diverse career pathsFollow Shelby on socials for pro tips and results-driven esthetics content: Instagram: @shelbynoellebeauty ✨ Connect with Suzanne: [email protected] Resources / Cross-Promotion Links Follow Us: Instagram: https://www.instagram.com/beautycultcanada/Facebook: https://www.facebook.com/BeautyCultCanadaLinkedIn: https://www.linkedin.com/company/beauty-cult-canadaCourses / Masterclasses: https://courses.beautycult.ca/pages/beauty-cult-institute Blog: A Blog Just for Beauty Professionals Beauty Babble is powered by Beauty Cult Canada: https://beautycult.ca/pages/podcast-b...