Advertise on podcast: Med Spa Marketing Group Chat

You have $5,000 to grow your med spa. Where should it actually go? Kevin and Mitch challenge the instinct to immediately throw that money into ads, billboards, or whatever marketing tactic feels newest. Mitch starts with the patients already sitting inside the business: the highest spenders, people who booked but never showed, referral opportunities, SMS opt-ins, and the systems needed to reach those groups again. Before chasing more leads, there may already be revenue hiding inside the list you own.  Kevin takes a different route and puts his money into content, but not one flashy video hoping to go viral. He makes the case for building a repeatable content system around patient stories, provider stories, and brand content that can support organic marketing, paid campaigns, referrals, and everything else the practice is doing.  From there, the question becomes less about finding the "best" marketing channel and more about understanding your own market. What are competitors already spending on? Where is the opportunity less crowded? And most importantly, can you actually track whether that $5,000 came back? The goal is not simply to spend a marketing budget. It is to build the foundation that makes the next $5,000 easier to invest. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/gJ7kZqyWnFo   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

A click is not the win. A cheap lead is not necessarily the win either. The real question is what happens between someone seeing your ad and actually booking an appointment. Kevin and Mitch break down why the landing page may be one of the most important pieces of a med spa marketing funnel. The right page builds trust, answers questions, qualifies the patient, and gives them enough information to confidently take the next step. The wrong one creates friction in all the wrong places or sends curious traffic straight into a form before they are ready. From healthy versus unhealthy friction to matching your ad message, choosing what belongs above the fold, using video and before-and-afters, and keeping every path focused on conversion, Kevin and Mitch map out what a strong landing page should actually accomplish. Because the goal is not simply collecting more leads. It is creating better opportunities to book. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/R_djfQ9TCFU   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

What happens to the leads that do not book right away? Kevin, Mitch, and Rebekah pick up from the previous MSM release on landing pages and move into the next part of the funnel: the people who showed interest, clicked through, asked a question, filled out a form, or started the process, but never made it onto the schedule. The biggest mistake is treating those leads like they are dead. Many of them are not uninterested. They may be waiting on timing, money, trust, education, or a better reason to say yes. That means the follow-up cannot be random. It needs structure, speed, context, and a real plan. From CRM replies and price objections to phone calls, text follow-ups, lead segmentation, and nurture strategy, this one is about turning "not yet" into future revenue. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/0tnsU6U9LzY   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

A Botox ad can get someone through the door. What happens next determines whether that patient becomes a loyal client, a one-time discount visitor, or someone who tells ten friends about the clinic. Kevin, Mitch, and Rebekah break down the consult room as one of the most important parts of the marketing funnel. Marketing does not stop when the ad gets clicked or the appointment gets booked. It keeps going through the patient experience, the provider's attitude, the mirror moment, the questions asked in the room, and the way the patient feels when they leave. Rebekah shares why providers should stop assuming discount leads are low-value leads, why every patient deserves the full experience, and how a simple Botox offer can become the beginning of a bigger treatment journey. Mitch and Kevin connect that back to campaign strategy, messaging, lifetime value, rebooking, and the need for better feedback between marketing and the clinic. The biggest reminder: the ad makes the promise, but the consult room has to fulfill it. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/mYAgnhLSL8Q   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Kevin, Andrea, and Mitch talk about founder stories, provider stories, patient stories, and how those personal narratives can become a real differentiator in med spa marketing. Most practices are marketing many of the same services, so the story behind the brand often becomes what makes the work feel personal, memorable, and trustworthy. They explore the value of provider-based marketing, from stronger provider pages to video content, before-and-afters, personality-driven storytelling, and campaigns that help patients feel a sense of connection before they ever walk through the door. The conversation also gets into the risks of making one founder or provider the entire center of the brand. Key person risk, provider retention, paid ad strategy, team culture, and patient storytelling all matter. The strongest approach is not choosing between founder, provider, or patient stories. It is building a marketing engine where all of those stories work together. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/IbDwBjHVdzg   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Kevin, Andrea, and Mitch talk through the balance between standardization and brand individuality inside a growing med spa platform. Alpha is a house of brands, not a branded house, which means the systems underneath the work can be shared while the patient-facing brand still needs to feel local, personal, and distinct. They break down what should be standardized, including infrastructure, processes, reporting, data architecture, CRM workflows, and operational systems. But they also explain why brand voice, visual identity, patient touchpoints, website experience, and local market strategy cannot simply be copied and pasted across every practice. The conversation also gets into testing, iteration, partner collaboration, and why the best ideas do not always come from the top down. A strong shared system creates leverage, but the real power comes from using data, local insight, and creative testing to decide what should stay unique and what should become standard across the portfolio. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/rxMHATC3WSA   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Kevin, Andrea, and Mitch break down what a CRM actually does for a med spa, why it matters, and where practices often misunderstand the tool. A CRM is more than a database. It manages the patient journey from awareness to lead capture, booking, visit, retention, and referral, while helping teams understand where their marketing dollars are really working. They explain why a CRM can feel like a chore or even like "Big Brother" if the team does not understand how their daily inputs connect to the bigger picture. But when the system is set up correctly and used consistently, it becomes a way to track attribution, measure return on ad spend, improve follow-up, protect the patient journey, and create better collaboration between marketing and operations. The conversation also covers automation, missed call text-back workflows, lapsed patient campaigns, offer attribution, CRM-to-EMR integration, and why technology still needs human ownership to be effective. RESOURCES: https://www.partnerwithalpha.com/goodies   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/kuP9eavbizk   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Blossom Medical and Refined Aesthetics were already connected through mentorship, shared values, and years of professional trust. The rebrand simply gave that relationship a clearer shape. Kevin and Lauren unpack how the two practices came together without making the transition feel one-sided. Every decision, from the refreshed identity to the patient brochure, signage, interiors, and service materials, was designed to reflect both practices and give patients confidence in what was changing. The name may look different, but the people, care, and relationships remain at the center. This is the story of a partnership built with intention, where Blossom Medical helped influence the next chapter of Refined Aesthetics, and Refined created room for Blossom's history, character, and community to remain part of the brand.   RESOURCES: https://www.partnerwithalpha.com/goodies   https://www.refinedaesthetics.net/   https://blossomaesthetic.com/   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Most med spas pour their budget into finding new patients. But about 90% of revenue comes from the patients they already have, which makes retention the real growth engine. In this Med Spa Marketing Group Chat and Operation Med Spa crossover, the hosts sit down with Bek to talk about how to keep patients loyal and spending. They get into Jay Abraham's three ways to grow a business, a win-back campaign that brought in close to a quarter-million dollars in just a couple of months, and how list segmentation reaches patients before they lapse. Bek shares her take on "immersion," or building an experience patients don't want to leave. The group also makes the case that marketing is bigger than paid ads, and that a single in-person gift certificate counts too.   RESOURCES: https://www.partnerwithalpha.com/goodies   WATCH THE FULL EPISODE ON YOUTUBE: https://youtu.be/hm33lS_hgTA   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Kevin and Julia break down the creative strategy behind the Refined Aesthetics rebrand, starting with one deceptively simple question: what does "refined" actually mean? Rather than treating the word as a generic aesthetic label, they explore how refinement became a guiding principle for the entire brand, from the logo and color palette to the website, photography, typography, and written story. The conversation unpacks the difference between looking old and honoring history, why restraint can make a brand feel more elevated, and how intentional choices create a stronger patient experience. Kevin shares how the team reduced visual noise, embraced negative space, leaned into a more literary feel, and built a digital presence that reflects the care and intention patients experience inside the practice. This rebrand is not just about a new look. It is about telling the story of Refined Aesthetics in a way that feels honest, elegant, modern, and deeply connected to the larger Alpha partnership story still unfolding.   RESOURCES: https://www.partnerwithalpha.com/goodies   https://www.refinedaesthetics.net/   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Plastic surgery marketing comes with a longer, more complex patient journey than traditional med spa treatments. Kevin, Andrea, and Mitch break down why surgical procedures require a different strategy, from understanding search trends across facelifts, blepharoplasty, breast augmentation, liposuction, mommy makeovers, and hair transplants to recognizing the emotional triggers behind each procedure. The conversation explores how AI, patient-generated content, long-form video, lead magnets, and nurture campaigns are changing the way patients research and choose a surgeon. They also discuss why trust-building starts long before the consultation, why sales and marketing need to work as one team, and how reviews, referrals, testimonials, and before-and-afters help keep the future surgical funnel moving.   RESOURCES: https://www.partnerwithalpha.com/goodies   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/B6uHsZz0BS0   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Thirty interviews in two days became the foundation for RN Esthetics' new website. Kevin shares the behind-the-scenes process of building a digital experience around the people who define the brand: 23 providers and seven longtime patients. Rather than relying on generic treatment messaging, the site uses real stories, genuine provider-patient relationships, and the team's own language to communicate what makes RN Esthetics different. The discussion covers why the patient remains the hero even within a provider-forward brand, how RN Esthetics' coastal New England identity shaped the visual direction, and where AI-assisted illustration supported the creative process without replacing the human story. It also explores the challenge of balancing animation, video, functionality, and page speed while creating a platform that both patients and providers can feel connected to and proud of.   RESOURCES: https://www.partnerwithalpha.com/goodies   https://www.rnesthetics.com/   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Provider-centric marketing can be one of the strongest ways for a med spa to create trust before a patient ever walks through the door. Kevin, Mitch, and Andrea break down why provider-focused ads often outperform service-based campaigns, but also why they create new challenges around creative quality, ad performance, team dynamics, provider retention, and operational follow-through. They talk through the difference between marketing the business, the service, and the provider, plus how accountability workflows, landing pages, organic content, patient stories, and strong reporting can support the full journey. The conversation also gets into what happens when some provider ads perform better than others and why the answer is not always as simple as turning ads off.   RESOURCES: https://www.partnerwithalpha.com/goodies   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/C1V8grSsW54   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Kevin and Julia go behind the scenes of Alpha's newest partner, Preva Aesthetics, and unpack the energy, branding, and creative direction behind the launch. From Denver to Encinitas, the conversation explores how Preva blends wellness culture, preventative aesthetics, mindset, and community into something that feels completely unique in the med spa space. Kevin shares stories from the shoot, the inspiration behind the visuals and music, and how the team's personality shaped the final brand film. The episode also dives into Michelle's vision for creating a healthier and more intentional aesthetic experience while building a team culture rooted in positivity, confidence, and connection.   RESOURCES: https://www.partnerwithalpha.com/goodies   https://prevaaesthetics.com/   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/

Run the ad, get the lead, wipe your hands of it. That is the trend Mitch keeps seeing, and it is exactly the wrong way to think about it. Mitch, Riley, and Andrea break down what it actually takes to move a patient from first touch all the way to rebooked and retained. That means knowing your phone conversion rate, your missed call rate, your no-show rate, and what each one is actually costing you. A 50% cancellation rate is not just an ops problem. At $10,000 in ad spend, that is $5,000 gone. And the fix is rarely a big overhaul. Sometimes it is a missed call text back. Sometimes it is a provider walking a patient to the front desk. Sometimes it is one personalized text that drops a 60% no-show rate down to 20%. Marketing and operations are not separate teams. They are running the same race, and this conversation gets into exactly what happens when they actually work that way.   RESOURCES: https://www.partnerwithalpha.com/goodies   WATCH THE FULL EPISODE ON YOUTUBE:   https://youtu.be/lCI-PdANM_I   LEARN MORE AND JOIN THE ALPHA COMMUNITY: https://www.partnerwithalpha.com/   FOLLOW ALPHA AESTHETICS PARTNERS: https://www.instagram.com/partnerwithalpha/ https://www.linkedin.com/company/alpha-aesthetics-partners/