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How can an MSP grow revenue without growing headcount at the same rate? In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can protect margins through a scalable Target Operating Model, standardization, automation, AI, knowledge management, self-service, suppliers, and Professional Services. In this episode, we answer to: How can an MSP scale revenue without scaling operational headcount? How can automation, AI, self-service and knowledge management reduce service desk demand? When should customer requests move from managed services support to Professional Services? Resources Mentioned in this Episode: AdvanceIT website, article "From Startups to Scale-Ups: Key Trends in Scaling Operations for Long-Term Growth", link https://www.advanceit.sg/blog/from-startups-to-scale-ups-key-trends-in-scaling-operations-for-long-term-growth Advantage website, article "9 Modern IT Challenges for Multi-Location Enterprises", link https://www.advantagecg.com/blog/modern-it-challenges-multi-location-enterprises Splashtop website, article "5 Strategies for Scaling IT Operations", link https://www.splashtop.com/blog/5-strategies-for-scaling-it-operations BPM website, article "Scaling IT Security Operations for High-Growth Technology Companies", link https://www.bpm.com/insights/scaling-it-security-operations/ TechMonarch website, article "How to Scale Managed IT Services for Growing Businesses Without Compromising Quality", link https://techmonarch.com/blog/how-to-scale-managed-it-services-for-growing-businesses-without-compromising-quality/ Convergence Networks website, article "How to Overcome the 10 Biggest Managed Services Challenges", link https://convergencenetworks.com/blog/managed-it-services-challenges/ Clearing website, article "The Playbook for Scaling Internationally (Without Losing Control)", link https://clearing.com/news/the-playbook-for-scaling-internationally-without-losing-control/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

What happens when a cyber-physical threat crosses Cybersecurity, Physical Security, Facilities and IT Operations? This episode explores how SOC teams can correlate signals, establish incident ownership, define escalation thresholds and build a unified operating model to protect critical infrastructure and business services. In this episode, we answer to: If Physical Security sees one part of an attack and the SOC sees another, who sees the whole threat? When multiple departments are involved in the same security event, who owns 100% of the incident and its outcome? How should organizations respond to cyber-physical threats before they cause an outage, compromise or business impact? Resources Mentioned in this Episode: Le Monde website, article "France scales up anti-drone measures to industrial level as threat rises", link https://www.lemonde.fr/en/economy/article/2026/03/10/france-scales-up-anti-drone-measures-to-industrial-level-as-threat-rises_6751296_19.html ABJ Academy website, article "Can Private Security Shoot Down Drones?", link https://abjacademy.global/drone-blog/can-private-security-shoot-down-drones/ GOV.UK website, article "£1.85 million competition launched to counter illegal UAS use around prisons and sensitive sites", link https://www.gov.uk/government/news/185-million-competition-launched-to-counter-illegal-uas-use-around-prisons-and-sensitive-sites Frost & Sullivan website, report "Dedrone Final Report", link https://www.frost.com/wp-content/uploads/2025/08/Dedrone-Final-Report.pdf Dedrone website, page "Critical Infrastructure", link https://www.dedrone.com/industry/critical-infrastructure C-UAS Hub website, article "Telecom Giant Orange Enters Counter-Drone Market with ‘As-a-Service’ Model", link https://cuashub.com/en/content/telecom-giant-orange-enters-counter-drone-market-with-as-a-service-model/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

Does your SOC really protect the entire business, or does its visibility stop at the firewall? In this episode of The ITSM Practice Podcast, Luigi Ferri explores drone threats against data centers and what they reveal about gaps between Cybersecurity, Physical Security, Facilities, IT Operations and Business Continuity. Discover why CISOs need to rethink the traditional cyber attack surface and focus on protecting the complete service. In this episode, we answer to: Where should the SOC security perimeter really end? How can CISOs identify the true attack surface of a critical business service? Who owns the incident when Cybersecurity, Physical Security and Facilities each detect different parts of the same threat? Resources Mentioned in this Episode: Bird & Bird website, article "European Commission Counter-UAS Action Plan", link https://www.twobirds.com/en/insights/2026/uk/european-commission-counter-uas-action-plan Commercial UAV News, article "How Counter-UAS Infrastructure Is Building the Foundation for Commercial Drone Operations", link https://www.commercialuavnews.com/counter-uas-europe-commercial-drone-infrastructure Digitalisation World website, article "Drones and Datacenters: An Unexpected Aerial Adversary Amidst the AI Boom", link https://digitalisationworld.com/blogs/58771/drones-and-datacenters-an-unexpected-aerial-adversary-amidst-the-ai-boom BBC News, article "Amazon Says Drones Damaged Three Facilities in UAE and Bahrain", link https://www.bbc.com/news/articles/cgk28nj0lrjo DW website, article "Germany Investigates Drone Flights Over Industrial Park", link https://www.dw.com/en/germany-investigates-drone-flights-over-industrial-park/a-70021895 Maris-Tech website, article "CUAS (Counter Unmanned Aerial Systems): A Complete Guide for Defense & HLS Teams", link https://www.maris-tech.com/blog/cuas-counter-unmanned-aerial-systems-a-complete-guide-for-defense-hls-teams/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another. In this episode of The ITSM Practice Podcast, Luigi Ferri explains the ITIL 5 6C Model for AI and why CIOs, CISOs and MSPs need to stop asking, “Are we using AI?” and start asking, “What are we allowing AI to do?” In this episode, we answer to: What is the ITIL 5 6C Model for AI? How much authority should MSPs give AI to decide and act? Who is accountable when autonomous AI gets a decision wrong? Resources Mentioned in this Episode: ITIL website, article "AI Governance in Organizations", link https://www.itil.com/Itil-News-and-Announcements/itil-ai-governance-organizations ITIL website, white paper "ITIL AI Governance White Paper", link https://www.itil.com/-/media/itilsite/site-assets/documents/itil-ai-governance/itil-ai-governance-white-paper-2025.pdf PeopleCert Community website, article "AI Governance in Service Management", link https://community.peoplecert.org/home/clubs/itil/blogs/ai-governance-in-service-management PeopleCert Community website, article "What ITIL AI Governance Teaches Us About Maturity in an AI-Enabled World", link https://community.peoplecert.org/public/clubs/itil/blogs/what-itil-ai-governance-teaches-us-about-maturity-in-an-ai-enabled-world ITIL website, article "Governing AI in organizations – new ITIL guidance is making a difference", link https://itil.com/Itil-News-and-Announcements/itil-version-5-ai-governance-guidance ITIL website, article "ITIL AI Governance (Version 5): categorizing and assessing AI, and deploying appropriate controls", link https://www.itil.com/Itil-News-and-Announcements/itil-version-5-ai-governance-controls PeopleCert Community website, article "ITIL (Version 5): A Value Stream Perspective", link https://community.peoplecert.org/public/clubs/itil/blogs/itil-version-5-a-value-stream-perspective Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

A critical vulnerability is not automatically a critical business risk. If your CMDB only tells you which server is affected but not the customer, service, contract, SLA, or revenue behind it, you are missing the information that matters. This episode explains why CISOs need a business-aware CMDB to connect technical risk with real business impact. In this episode, we answer to: Can your CMDB tell the CISO what a security incident actually means for the business? How do you prioritize vulnerabilities based on customers, SLAs, contracts, and revenue at risk? Why is connecting CMDB, ITSM, CRM, and ERP data critical for risk-based security decisions? Resources Mentioned in this Episode: PeopleCert website, course "ITIL 4 Practitioner: Service Configuration Management", link https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-practitioner-service-configuration-management-3800 PeopleCert website, case study "SITA", link https://www.peoplecert.org/-/media/folders-reorganized/pdfs/itil-maturity-model/cs-sita.pdf ServiceNow website, guide "CMDB Design Guidance", link https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-cmdb-design-guidance.pdf BMC website, article "Best Practices for the Common Data Model", link https://docs.bmc.com/xwiki/bin/view/Service-Management/IT-Service-Management/BMC-Helix-CMDB/ac254/Managing-the-common-data-model/Best-Practices-for-the-Common-Data-Model/ Device42 website, article "CMDB Architecture Best Practices: Aligning Design with IT Objectives", link https://www.device42.com/cmdb-best-practices/cmdb-architecture/ Device42 website, guide "The Technical Guide to CMDB Best Practices", link https://www.device42.com/cmdb-best-practices/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

Is your security stack actually protecting you, or are you just paying for too many tools? This episode looks at security tool sprawl, unused capabilities, overlapping products, skills gaps and vendor dependency. Before buying another security product, understand what you already have, what your team can actually operate and what would really happen if you switched a tool off. In this episode, we answer to: Are you paying for security tools you do not actually need? Is your team using the security capabilities you already pay for? Should you consolidate security tools or invest in specialist products? Resources Mentioned in this Episode: Meriplex website, blog article “Cybersecurity Services for Mid-Market Businesses: What You Really Need in 2025”, link: https://meriplex.com/cybersecurity-services-for-mid-market-businesses/ HashiCorp website, blog article “The risks of cybersecurity tool sprawl: Why consolidation is a strategic priority”, link: https://www.hashicorp.com/en/blog/the-risks-of-cybersecurity-tool-sprawl-and-why-we-need-consolidation MES Computing website, article “What Midmarket CIOs Must Prove By EOY 2026: Fewer Platforms, Faster Security, Measurable Outcomes”, link: https://www.mescomputing.com/news/2026/business/what-midmarket-cios-must-prove-by-eoy-2026 CyberNeurix website, blog article “Security Tool Consolidation in 2026: Why CISOs Are Deleting Tools Instead of Buying Them”, link: https://blogs.cyberneurix.com/blog/security-tool-consolidation-2026/ Red Canary website, blog article “Why CISOs under consolidation pressure are embracing Microsoft Security solutions”, link: https://redcanary.com/blog/microsoft/tool-consolidation-microsoft/ Bitdefender Business Insights website, article “The Security Platform Is Dead. Long Live the Security Platform.”, link: https://businessinsights.bitdefender.com/security-platform-is-dead-long-live-security-platform Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

24/7 support does not automatically mean 24/7 capability. In this episode of The ITSM Practice Podcast, Luigi Ferri explores how MSPs can design profitable 24/7 IT support using follow-the-sun models, AI, automation, Level Zero support, intelligent routing, and service tiers, while protecting engineering capacity, customer experience, SLAs, and margins. In this episode, we answer to: How can MSPs deliver effective 24/7 IT support without replicating expensive engineering capability across every time zone? How can AI, automation, and Level Zero improve incident management, troubleshooting, routing, and follow-the-sun handovers? How can MSPs balance SLA performance, customer experience, engineering capacity, and profitability in a 24/7 support model? Resources Mentioned in this Episode: TechMonarch website, article “How to Scale Managed IT Services for Growing Businesses Without Compromising Quality”, link: https://techmonarch.com/blog/how-to-scale-managed-it-services-for-growing-businesses-without-compromising-quality/ Splashtop website, article “5 Strategies for Scaling IT Operations”, link https://www.splashtop.com/blog/5-strategies-for-scaling-it-operations Convergence Networks website, article “How to Overcome the 10 Biggest Managed Services Challenges”, link: https://convergencenetworks.com/blog/managed-it-services-challenges/ Advance IT website, article “From Startups to Scale-Ups: Key Trends in Scaling Operations for Long-Term Growth”, link: https://www.advanceit.sg/blog/from-startups-to-scale-ups-key-trends-in-scaling-operations-for-long-term-growth ScottMadden, website, article “IT Organizational Structures Explained: Finding the Best Fit”, link: https://www.scottmadden.com/insight/it-organizational-structures-explained-finding-the-best-fit/ BPM website, article “Scaling IT Security Operations”, link: https://www.bpm.com/insights/scaling-it-security-operations/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a technology project, and how CIOs, CISOs, and business leaders must rethink governance, digital workers, AI leadership, cybersecurity, and Enterprise Service Management to successfully manage hybrid human-AI teams. In this episode, we answer to: Why is AI a workforce transformation rather than just another technology implementation? How should CIOs and CISOs govern and manage digital workers alongside human employees? What leadership, governance, and cybersecurity challenges emerge when AI agents become part of the workforce? Resources Mentioned in this Episode: ServiceNow website, article "Autonomous Workforce", link https://www.servicenow.com/platform/autonomous-workforce.html Atomicwork website, article "The AI Workforce: What it actually is and how to make it work for your service teams", link https://www.atomicwork.com/itsm/ai-workforce-guide Digital Workforce, article "Business Automation. Orchestrated.", link https://digitalworkforce.com NICE Cognigy website, article "AI Agent Examples and Use Cases for Enterprise Contact Centers", link https://www.cognigy.com/ai-agents/examples-ai-agents DOMO website, article "Customer Support AI Agents: What They Are and How to Build Them for Best Results", link https://www.domo.com/blog/customer-support-ai-agents-what-they-are-and-how-to-build-them-for-best-results IBM website, article "Better customer service with AI agents", link https://www.ibm.com/think/topics/ai-agents-in-customer-service Torq website, article "The Economics of an Agentic SOC: How AI Reduces Security Operations Costs", link https://torq.io/blog/economics-agentic-soc/ KuppingerCole website, article "The Emerging AI Security Operations Center (SOC)", link https://www.kuppingercole.com/research/lc81057/the-emerging-ai-security-operations-center-soc Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

Are cyber exercises actually improving your cybersecurity resilience, or just satisfying compliance requirements? In this episode, Luigi Ferri explores ENISA's cyber exercise methodology, the gap between testing and real capability improvement, the role of MSPs in incident response, and why organizations must focus on measurable cyber resilience instead of annual audit-driven exercises. In this episode, we answer to: Why are cyber exercises important for improving cybersecurity resilience rather than just meeting compliance? What is the difference between testing cybersecurity and improving organizational cyber resilience? How can organizations ensure cyber exercise findings lead to measurable capability improvement? Resources Mentioned in this Episode: ENISA website, guideline "ENISA Technical Advisory for Secure Use of Package Managers", link https://r.search.yahoo.com/_ylt=AwrkMQ3LAHFqUAIA0Av04olQ;_ylu=Y29sbwNpcjIEcG9zAzIEdnRpZAMEc2VjA3Ny/RV=2/RE=1787000268/RO=10/RU=https%3a%2f%2fwww.enisa.europa.eu%2fsites%2fdefault%2ffiles%2f2026-03%2fENISA%2520Technical%2520Advisory%2520-%2520Package_Managers_Final.pdf/RK=2/RS=gKGJNKMoHHsXF59MpNiBxFeSfpU- Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

Projects Deliver Outputs, Services Deliver Outcomes: The Ownership Crisis Nobody Discusses. Discover why the biggest risk in any IT project begins after go-live. In this episode, Luigi Ferri explores the critical difference between project outputs and service outcomes, why Service Ownership is essential for long-term business value, and how IT Service Management (ITSM), Product Management, and Business Capability Management must work together to drive sustainable success. Learn why organizations have an ownership problem. In this episode, we answer to: Why is the day after go-live often the most dangerous stage of a project? What is the difference between a Product Owner and a Service Owner, and why does it matter? How can organizations improve long-term business outcomes through Service Management and clear ownership? Resources Mentioned in this Episode: PMI Institute, article "Pulse of the Profession 2024", link https://www.scribd.com/document/709988299/PMI-Pulse-of-the-Profession-2024-Report Balanced Scorecard Institute, article "Is Your Strategy Execution Crumbling as a Result of Too Many Projects?", link https://balancedscorecard.org/blog/is-your-strategy-execution-crumbling-as-a-result-of-too-many-projects/ PwC website, article "PwC Middle East Transformation and project management survey part 1", link https://www.pwc.com/m1/en/publications/transformation-and-project-management-survey.html Business Chief website, article "MIT Sloan: Why so many business digital transformations fail", link https://businesschief.asia/digital-strategy/mit-sloan-why-so-many-business-digital-transformations-fail MIT website, article "5 reasons companies struggle with digital transformation", link https://mitsloan.mit.edu/ideas-made-to-matter/5-reasons-companies-struggle-digital-transformation Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

AI is transforming Managed Service Providers (MSPs) from managing technology to managing AI behavior. This episode explains why traditional service design, governance, contracts, and risk models are no longer sufficient for AI-enabled services. Learn how AI impacts ITIL service management, AI governance, MSP liability, ISO 42001, NIST AI RMF, the EU AI Act, and why AI ownership, accountability, and updated contracts are now business-critical. In this episode, we answer: How does AI change the nature of IT services and MSP service design? Why are traditional MSP contracts, governance models, and risk frameworks becoming outdated with AI? Who is accountable and liable when AI-enabled services make decisions or cause incidents? Resources Mentioned in this Episode: Simmons + Simmons website, article "The EU AI Act: A Quick Guide", link https://www.simmons-simmons.com/en/publications/clyimpowh000ouxgkw1oidakk/the-eu-ai-act-a-quick-guide ISO website, standard "ISO/IEC 42001:2023", link https://www.iso.org/standard/42001 European Parliament website, regulation "EU AI Act: first regulation on artificial intelligence", link https://www.europarl.europa.eu/topics/en/article/20230601STO93804/eu-ai-act-first-regulation-on-artificial-intelligence NIST website, AI Risk Management Framework, link https://airc.nist.gov/airmf-resources/airmf/ NIST website, The NIST AI Risk Management Framework, link https://www.nist.gov/itl/ai-risk-management-framework ISO website, article "AI management systems: What businesses need to know", link https://www.iso.org/artificial-intelligence/ai-management-systems European Commission website, regulation "AI Act", link https://digital-strategy.ec.europa.eu/en/policies/regulatory-framework-ai Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

Discover why traditional cybersecurity defense is no longer enough in the AI era. Luigi Ferri explores the DARE25 framework, dynamic risk management, governance, Purple Teaming, accountability, and adaptive leadership. Learn how Enterprise Service Management, IT Service Management, and cybersecurity leaders can build resilient organizations by prioritizing behavior, faster adaptation, and continuous learning. In this episode, we answer to: Why is traditional cybersecurity defense no longer enough in the age of AI? How does the DARE25 framework improve risk management, governance, and organizational resilience? Why are accountability, adaptive leadership, and Purple Teaming essential for modern cybersecurity? Resources Mentioned in this Episode: Marco Amadei, creator of the DARE25 Digital Risk Management Framework, link https://www.linkedin.com/in/marco-amadei-0087844/ APMG website, article "Digital Risk Management Certification (DARE25)", link https://apmg-international.com/product/digital-risk-management-certification-dare25 APMG website, article "Introduction to AI in Risk Management", link https://apmg-international.com/article/introduction-ai-risk-management Strategic Digital Risk Management – an unofficial LinkedIn page sharing insights, research, and updates on the DARE25 Framework, link https://www.linkedin.com/company/strategicdigitalriskmanagement/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

In this episode of the ITSM Practice Podcast, Luigi Ferri explores why supply chain resilience has become one of the biggest strategic challenges for Government Managed Service Providers (MSPs). Using practical examples from healthcare and public services, he explains how ISO 28000 shifts the conversation from protecting internal systems to managing the security and resilience of the organizations you depend on. Discover why supplier failures, inherited risk, and third-party dependencies are becoming the greatest threats to service continuity, cybersecurity, and operational resilience in government and regulated industries. In this episode, we answer: Why is ISO 28000 becoming essential for Government Managed Service Providers and supply chain resilience? How can third-party suppliers and subcontractors become the weakest link in your cybersecurity and operational resilience strategy? Why should CISOs focus on inherited risk and supplier dependencies rather than only internal security controls? Resources Mentioned in this Episode: The Standards Institution of Israel website, article "SI ISO 28000 :2022 Specification for security management systems for the supply chain", link https://www.sii.org.il/en/iso-28000 ANSI website, article "What Is ISO 28000?", link https://blog.ansi.org/anab/what-is-iso-28000/ Wikipedia website, article "ISO 28000", link https://en.wikipedia.org/wiki/ISO/PAS_28000 NIST website, publication "Cybersecurity Supply Chain Risk Management Practices for Systems and Organizations", link https://csrc.nist.rip/Pubs/sp/800/161/r1/2PD SITS website, article "NIS2, DORA & Co: Aren’t we all part of someone’s relevant supply chain?", link https://sits.com/en/blog/nis2-dora-supply-chain/ UK Government website, notice "Research on cyber security in supplier management and procurement", link https://www.gov.uk/government/publications/research-on-cyber-security-in-supplier-management-and-procurement Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

Discover why the Software Bill of Materials (SBOM) is rapidly becoming a strategic necessity for Managed Service Providers (MSPs) and enterprise IT leaders. In this episode, Luigi Ferri explains how software supply chain attacks such as Log4Shell and SolarWinds transformed SBOMs from technical documentation into essential tools for IT governance, cyber resilience, software supply chain security, and operational trust. Learn the four stages of SBOM maturity and how MSPs can strengthen transparency, improve vulnerability management, and build competitive advantage through continuous software dependency visibility. In this episode, we answer to: Why are Software Bill of Materials (SBOMs) becoming essential for Managed Service Providers (MSPs)? How can MSPs improve software supply chain security and gain complete visibility over software dependencies? What are the four stages of SBOM maturity that help organizations strengthen governance, resilience, and operational trust? Resources Mentioned in this Episode: US NTIA - National Telecommunications and Information Administration website, article "Software Bill of Materials", link https://www.ntia.gov/page/software-bill-materials US NTIA - National Telecommunications and Information Administration website, white paper "Software Consumers Playbook: SBOM Acquisition, Management, and Use", link https://www.ntia.gov/sites/default/files/publications/software_consumers_sbom_acquisition_management_and_use_-_final_0.pdf US NIST website, Executive Order 14028 "Improving the Nation's Cybersecurity: NIST’s Responsibilities Under the May 2021 Executive Order", link https://www.nist.gov/itl/executive-order-14028-improving-nations-cybersecurity US NTIA - National Telecommunications and Information Administration website, link Carnegy Mellon University - Software Engineering Institute, article "The SEI SBOM Framework: Informing Third-Party Software Management in Your Supply Chain", link https://www.sei.cmu.edu/blog/the-sei-sbom-framework-informing-third-party-software-management-in-your-supply-chain/ Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya

PSD3 is more than a compliance requirement, it's a test of organisational maturity, security leadership, accountability, and decision-making. Discover how Enterprise Service Management, IT Service Management, and cybersecurity principles help organisations balance security, customer trust, and clear ownership to build resilience beyond regulatory compliance. In this episode, we answer: How does PSD3 reveal an organisation's maturity and decision-making under pressure? When should security lead, and when should it step back to enable business ownership? Who is truly accountable for trust, fraud prevention, and customer protection under PSD3? Resources Mentioned in this Episode: Stripe website, article "What platforms and marketplaces can expect from PSD3", link https://stripe.com/guides/what-platforms-and-marketplaces-can-expect-from-psd3 Deloitte Luxembourg website, article "Shedding light on PSD3/PSR", link https://www.deloitte.com/lu/en/Industries/banking-capital-markets/perspectives/shedding-light-on-psd3-psr.html European Payments Council website, article "What do the PSD3 and PSR mean for the payments sector?", link https://www.europeanpaymentscouncil.eu/news-insights/insight/what-do-psd3-and-psr-mean-payments-sector Advapay website, article "PSD2 vs PSD3/PSR: what’s new in the upcoming EU’s Payment Services Directive and Regulations", link https://advapay.eu/psd2-vs-psd3-whats-new-in-the-upcoming-eus-3rd-payment-services-directive/ PWC Ireland website, article "PSD3: Shaping the future of secure, innovative payments", link https://www.pwc.ie/industries/banking/insights/payment-services-directive-3.html Connect with me on: LinkedIn: https://www.linkedin.com/in/theitsmpractice/ Website: http://www.theitsmpractice.com And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security. Credits: Sound engineering by Alan Southgate - http://alsouthgate.co.uk/ Graphics by Yulia Kolodyazhnaya