B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success

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Rating
5
from
39 reviews
This podcast has
78 episodes
Language
Publisher
Explicit
No
Date created
2023/12/20
Latest episode
2026/01/13
Average duration
22 min.
Release period
8 days

Description

B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The show looks at B2B success in a variety of ways, all with a focus on the intersection of sales, marketing & technology.

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Check latest episodes from B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success podcast


Targeting B2B buyers like B2C consumers with Mark Connon, Bombora
2026/01/13
Why is it that B2C marketers can target someone who left a pair of shoes in their cart and follow them around the internet for a week, but that same level of precision just hasn't been the same for B2B? Agility requires closing the gap between insight and action. It's not enough to know who your audience is; you need the capability to reach them precisely, wherever they are, at the moment it matters most. Today, we're going to talk about why B2B advertising has historically lagged behind its B2C counterpart in audience targeting and activation. We'll explore the challenges of working with fragmented data and the new opportunities that are emerging to create highly precise, actionable audiences by combining different data sources in a new way. To help me discuss this topic, I'd like to welcome, Mark Connon, CEO at Bombora.   About Mark Connon   Mark Connon was Chief Operating Officer at TapAd when Experian acquired that company in 2020 — becoming TapAd's General Manager and EVP of Product and Marketing for Experian Marketing Services. As the former SVP, Global Chief Mobile and Data Officer at AOL (a subsidiary of Verizon formerly known as Verizon Media Services), Connon led mobile advertising and data strategy, as well as enterprise-wide data commercialization. He has held a number of C-level positions at both public and private marketing and advertising companies and currently serves as an advisor or board member for several companies in the ad/martech space.   Mark Connon on LinkedIn: https://www.linkedin.com/in/markconnon/   Resources    Bombora: https://bombora.com/ Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
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Introducing the Jordan Harbinger Show
2026/01/13
We would like to recommend the Jordan Harbinger Show. The show dives into the minds of some incredible guests. I hope you enjoy The Jordan Harbinger Show as much as I do.
Alconost CCO Ilya Spiridonov on prioritizing localization in the B2B marketing funnel
2025/12/23
"Despite the global opportunity available to so many businesses, most are constrained by finite resources. So, the more interesting question isn't "what should we translate?" but rather, "what's the real cost of not localizing the right customer touchpoint, and how do you even begin to calculate that risk?" Agility requires more than just speed; it demands the sensitivity to know when a universal message fails and a local one is needed. It's the capacity to pivot your entire customer experience to resonate in a new market, not just as a translation, but as a native conversation. Today, we're going to talk about navigating the complexities of global expansion. We'll get into the strategic decisions leaders have to make when localizing content, such as where to spend the budget for maximum impact, and the critical choice between leveraging AI for scale and speed versus deploying human experts for nuance and connection. To help me discuss this topic, I'd like to welcome, Ilya Spiridonov, Chief Commercial Officer at Alconost. About Ilya Spiridonov   Ilya Spiridonov is the Chief Commercial Officer at Alconost, an ISO-certified localization company that has been helping businesses grow internationally since 2004. He leads the company's sales and revenue strategy, focusing on building long-term client partnerships and driving sustainable growth. With expertise in scaling global sales operations, Ilya oversees everything that fuels revenue - from business development and client success to aligning commercial initiatives with Alconost's localization and technology services.   Ilya Spiridonov on LinkedIn: https://www.linkedin.com/in/ilyaspiridonov/   Resources    Alconost: https://alconost.com/en    Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com 
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Maximizing the value of your partnerships with Peter Fogelsanger
2025/12/16
Are most of your channel partners producing very little value for your business? Agility requires more than just signing up partners; it demands a dynamic approach to activating and enabling the *right* ones. It's about ruthlessly prioritizing relationships that generate mutual value and being nimble enough to change or sunset those that don't. Today, we're going to talk about the often-unspoken reality of partner programs: the vast gap between the impressive number of logos on a partner page and the handful that actually contribute to the bottom line. We'll explore why so many partners become ""paper partners""—partners in name only—and how to build a program that focuses on tangible value and repeatable revenue, not just vanity metrics. To help me discuss this topic, I'd like to welcome Peter Fogelsanger, Fractional Partner Executive at Peter Fog LLC. Peter, welcome to the show!   About Peter  Fogelsanger   Peter is a seasoned partner executive and partner program consultant. He provides fractional consulting and program advisory services to growth companies. Current engagements include several early-stage PE or VC backed startups.. Prior to consulting, Peter was founding Head for Partnerships and Enablement at Contentstack, building the program from the ground up which produced over $22M in pipeline. Prior to Contentstack, Peter was VP of Partner Engagement (NA) at Thunderhead, an omni-channel customer journey and personalization platform. While at Thunderhead, Peter led the enablement in NA for Salesforce Marketing Cloud - Interaction Studio, helping drive more than $50M in ARR in 24 months. Earlier in his career, Peter was in direct sales for over eight years at leading CMS vendors Sitecore and SDL. He also spent more than 12 years in sales/marketing at digital agencies helping clients with digital transformation related projects. Major clients have included FedEx, Charles Schwab, Humana, Duke Energy, TD Bank, Stanley Black & Decker, Nasdaq, Marriott, and the Veterans Administration. Peter has been a speaker on partner programs, enablement, personalization/content management, and active in several related communities. In his spare time, Peter enjoys carpentry and DIY projects and has many years as a coach for youth soccer and high school track.   Peter  Fogelsanger on LinkedIn: https://www.linkedin.com/in/peterfog/   Resources    Peter Fog LLC: www.peterfog.com   Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.b2bagility.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com  
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AI in the 'real economy' with Bassem Hamdy, Briq
2025/12/09
With all the talk about the business impact of AI, why aren't more people talking beyond the most straightforward examples and more about sectors like construction, energy, and manufacturing where there is real potential for impact that has yet to be tapped?  Agility requires a willingness to challenge the core processes of how work gets done, even in industries where "how it's always been done" is the default operating system.  Today, we're going to talk about the practical, powerful, and often overlooked application of AI in what some call the 'real economy'—the foundational industries that build and make our world. We'll explore how AI-powered digital workers are moving beyond the hype to create tangible value, and what it takes to drive this kind of technological adoption in sectors traditionally resistant to change. To help me discuss this topic, I'd like to welcome, Bassem Hamdy, CEO and Co-Founder at Briq.   About Bassem Hamdy    Author, executive and technology pioneer, Bassem Hamdy is world renowned in the construction technology space. With over 19 years of construction software experience Bassem Hamdy is bringing harmony to construction through the delivery of modern tools to drive better decision making for general and subcontractors. ,Yes,This will be completed shortly   Bassem Hamdy on LinkedIn: https://www.linkedin.com/in/bassem-hamdy   Resources    Briq: briq.com  Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
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#72: Concept to acquisition with Chris Tilkov, DocuSketch
2025/12/02
Many entrepreneurs dream of scaling a niche product, achieving market dominance, and ultimately securing a successful exit—but few actually make it happen. How do you take an idea from concept to acquisition, and what key lessons can other business leaders, including marketers, take from that journey? Joining me today is Chris Tilkov, General Manager at DocuSketch, an automated estimation and documentation platform that helps homeowners rebuild after natural disasters. Before joining DocuSketch, Chris founded Ask AiME, a platform that was successfully acquired. But his journey didn't start in tech—he began his career as a carpet cleaner before transitioning into the world of technology and entrepreneurship. About Chris Tilkov   Chris Tilkov is a director at DocuSketch and is the founder of Ask Aime, an InsurTech that simplifies estimating and quality assurance for the insurance restoration industry to settle claims quickly and accurately. With over 25 years' experience from flood technician to nationally held positions, Chris works with companies to provide the training and education needed to produce fair and consistent estimates through collaborative technology. In 2023, DocuSketch acquired Aime Estimate Review Inc.   Chris Tilkov on LinkedIn: https://www.linkedin.com/in/chris-tilkov-a5038b3b/ Resources    Docusketch: https://www.docusketch.com/   Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com  
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Optimizing the handoff between marketing and sales with Gabe Lullo, Alleyoop
2025/11/25
We've spent a decade trying to align marketing and sales. What if the very metric we created to bridge the gap—the MQL—is actually the thing that's perpetuating the rivalry between them? Agility requires a willingness to challenge the foundational metrics we've built our go-to-market strategies on. It demands that we replace gut feelings and legacy processes with a ruthless focus on what actually generates revenue, even if it means admitting what we've been doing is wrong. Today, we're going to talk about one of the most persistent and costly problems in B2B: the handoff from marketing to sales. We'll explore why the traditional MQL model often fails, creating friction and wasting budget, and how a more intelligent, data-driven approach to lead qualification can not only fix the sales pipeline but also prove marketing's direct contribution to the bottom line. To help me discuss this topic, I'd like to welcome, Gabe Lullo, CEO at Alleyoop and host of the "Do Hard Things" podcast.   About Gabe Lullo   Gabe Lullo is the CEO of Alleyoop, a sales development agency working with industry giants such as ZoomInfo, Salesloft, and Adobe. He has trained over 8,000 salespeople across diverse businesses and, during his tenure in Alleyoop, he has personally hired and managed more than 1,500 SDRs. With over two decades of experience in sales, marketing, and executive recruitment, his strategies have significantly driven Alleyoop's growth and shaped its corporate culture. Beyond his career accomplishments, Gabe graduated from the Barney School of Business at the University of Hartford and his leadership ethos is rooted in cultivating environments that prioritize both professional development and individual success.   Gabe Lullo on LinkedIn: https://www.linkedin.com/in/lullo/ Resources    Alleyoop: https://www.linkedin.com/in/lullo/   Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
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#70: Marketing measurement and the dark funnel with Chris Golec, CEO of Channel99
2025/11/18
This show is brought to you by Channel99, a B2B marketing technology company helping clients get more out of their spend with AI-powered decision-making. What if 99% of your target accounts see your marketing, but never click a single ad? How would you prove your value then? Agility requires a willingness to abandon outdated metrics, even when they're comfortable, and embrace a more nuanced, realistic view of the buyer's journey. It means adapting not just our campaigns, but our very definition of success. Today, we're going to talk about the massive blind spot in most B2B marketing measurement: the 'dark funnel' where prospects engage with content and ads but never click. We'll explore how AI-powered attribution is finally shining a light on this journey, moving us beyond last-click models to understand true influence and impact. To help me discuss this topic, I'd like to welcome Chris Golec, Founder & CEO at Channel99.  About Chris Golec   Chris founded Channel99 in 2022 to provide businesses worldwide with the first AI-powered decision making engine for B2B marketing investments. Unsatisfied with traditional attribution solutions and the financial inefficiency of B2B marketing, Chris' mission is to transform how the B2B sector measures and invests in growth. Prior to Channel99, Chris founded Demandbase and pioneered the Account-Based Marketing (ABM) technology category now widely adopted by thousands of companies. During his tenure at Demandbase, he was known for fueling innovation, driving rapid growth, and creating a culture that won "Best-Places to Work" in the Bay Area for 7 consecutive years and Top 10 nationally through Glassdoor. Chris also won Marketing Executive of the year two consecutive years and was named in the Top10 SaaS CEOs in 2019. Before Demandbase, Chris co-founded a supply-chain software company called Supplybase which sold to i2 Technologies for $380 million.    Chris Golec on LinkedIn: https://www.linkedin.com/in/cgolec/ Resources    Channel99: https://www.channel99.com/   This show is brought to you by Channel99, a B2B marketing technology company helping clients get more out of their spend with AI-powered decision-making. The Channel99 platform incorporates two key advancements: superior account identification and the first-of-its-kind B2B ad verification. This allows AI to precisely identify financial inefficiencies across a client's various marketing channels. The platform then optimizes campaign and audience adjustments to automate workflows, maximize labor output, and significantly increase operational efficiency. From high-growth mid-market businesses to global enterprises, Channel99 is a proven investment to accelerate pipeline growth and mitigate marketing investment risk. For more information, visit channel99.com   Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
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How AI is Transforming Project Management with Alan Mosca, nPlan
2025/11/11
If you could eliminate one of the biggest roadblocks to successful project delivery in your organization today, what would it be and why? Agility requires not only the ability to adapt to change but also the foresight to anticipate it. This means embracing data-driven insights and leveraging technology to navigate the complexities of modern project management. Today, we're going to talk about how AI is transforming project management and enabling true agility in industries that haven't traditionally been known for their rapid pace of change. To help me discuss this topic, I'd like to welcome, Alan Mosca, Co-Founder and CTO at nPlan. About Alan Mosca Alan Mosca on LinkedIn: https://www.linkedin.com/in/nitbix/   Resources nPlan: https://www.nplan.com    Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
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Improving lead quality with Derek Gerber, Power Digital
2025/11/04
Are you getting lots of leads, but never enough good ones? Agility requires not only the ability to adapt to change quickly, but also the foresight to anticipate what's coming next, whether that's top, middle, or bottom of the funnel in B2B lead generation. Today, we're going to talk about why so many B2B marketers are still struggling with poor lead quality, and what they can do to fix it. To help me discuss this topic, I'd like to welcome Derek Gerber, Director of Growth B2B at Power Digital.    About Derek Gerber   With +15 years of experience in B2B sales and marketing, Derek Gerber is a passionate and results-driven growth executive who excels at developing diverse remote teams and executing sophisticated business strategies that lead to significant revenue growth. Recognized by Forbes, HubSpot, and other industry leaders for his ability to deliver impactful solutions, Derek has consistently grown revenue for technology companies, heightened brand visibility, and generated compelling content. At Power Digital as Director of Growth B2B, Derek drives client success and growth by implementing a scalable ABM approach that aligns with complex client sales cycles to accelerate pipeline impact. Derek has developed new B2B frameworks for Power Digital that drive 70% growth in results. He is also spearheading the development and incorporation of ethical AI standards at Power Digital.    Derek Gerber on LinkedIn: https://www.linkedin.com/in/derekgerber/   Resources    Power Digital : https://powerdigitalmarketing.com/    Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com 
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CMOs are shaping the messaging and the markets with Monica Kumar, Extreme Networks
2025/10/28
Is the Chief Marketing Officer becoming the Chief Market Officer?  Are CMOs now responsible not just for messaging to the market, but for actively shaping and creating it? Agility requires not just reacting to market changes, but anticipating them and creating the future you want to see.  It demands a deep understanding of customer needs, competitive dynamics, and emerging technologies. Today, we're going to talk about the evolving role of the CMO in a world of rapidly advancing technology, increasing customer expectations, and the ever-present need for agile marketing strategies. To help me discuss this topic, I'd like to welcome, Monica Kumar, EVP and Chief Marketing Officer at Extreme Networks.   About Monica Kumar   Monica Kumar is the Executive Vice President and Chief Marketing Officer at Extreme Networks, leading the company's go-to-market strategy and global marketing organization focused on initiatives that elevate the company's brand and unique value proposition to drive customer and revenue growth.   Monica Kumar on LinkedIn: https://www.linkedin.com/in/monicakumar2/   Resources    Extreme Networks: https://www.extremenetworks.com/   Register now for Sitecore Symposium, November 3-5 in Orlando Florida. Use code SYM25-2Media10 to receive 10% off. Go here for more: https://symposium.sitecore.com/ Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/   Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com  
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#66: Building a culture of AI innovation with Michael Domanic, UserTesting
2025/10/21
Is your organization truly AI-powered, or are you just slapping a little GenAI onto existing processes? Agility requires embracing experimentation and empowering teams to rapidly iterate, especially when integrating transformative technologies like AI. It also demands a culture that views failure as a learning opportunity, not a setback. Today, we're going to talk about how to build a culture of AI innovation from the bottom up, empowering every employee to leverage its power.  To help me discuss this topic, I'd like to welcome Michael Domanic, Head of AI at UserTesting. About Michael Domanic   Michael Domanic is the Head of AI at UserTesting, where he leads the company's AI transformation efforts. His work focuses on driving enterprise-wide adoption of AI to unlock meaningful business value. Michael partners closely with cross-functional leaders to embed AI into core workflows, foster a culture of innovation, and scale AI fluency across the global organization. In addition to his focus on internal transformation, he works alongside the Product team to shape an AI-forward product strategy that keeps UserTesting at the forefront of innovation. With nearly a decade of experience in artificial intelligence, Michael brings a pragmatic, impact-driven approach to helping companies move beyond the hype and realize the full potential of AI.   Michael Domanic on LinkedIn: https://www.linkedin.com/in/michaeldomanic/    Resources    UserTesting: https://www.usertesting.com    Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom  Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show  Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com   
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Transforming CX with AI plus People, Processes, and Platforms, with John Durocher, Calix
2025/10/14
Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees.  Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix.    About John Durocher   John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally.   John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/   Resources    Calix: https://www.calix.com Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com  Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com  "
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Successful AI adoption requires human ingenuity, with Nickole Brown, Cella by Randstad Digital
2025/10/07
Is the hype around AI in marketing finally starting to match reality, or are we still just scratching the surface of its true potential? Agility requires a willingness to experiment with new technologies like AI, but it also demands a deep understanding of your customer and the ability to adapt your strategies based on data and insights.  It also requires strong leadership that can champion the changes needed to achieve success with AI. Cella recently released its 2025 Intelligence report, finding that while AI adoption is gaining momentum, but human ingenuity still leads the way.  To help me discuss this topic, I'd like to welcome Nickole Brown, Sr. Consultant at Cella by Randstad Digital.    About Nickole Brown   Cella Inc. consultant Nickole Brown has two decades of creative operations, production and marketing experience to share. She is passionate about bringing clarity to creative spaces and focuses on utilizing voice of customer, data and   mechanisms to tell the true story of a creative organization. Nickole's skills include being an effective leader and partner who enjoys collaborating to uncover the unique  process improvement opportunities, success metrics and team structure that will capture an organizations potential.    Nickole Brown on LinkedIn: https://www.linkedin.com/in/nickole-brown-80a5424/    Resources    Cella by Randstad Digital: https://www.cella.com  To explore the full 2025 Cella Intelligence Report and discover the insights shaping tomorrow's creative landscape, visit https://www.cellainc.com/insights/cella-intelligence-report  Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150    Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com   Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom  Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com 
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Marketing in a world of agent to agent transactions with Mathieu Dhondt, EPAM
2025/09/30
What is the role of marketing when humans are taken out of both ends of the customer experience, replaced by AI agents talking directly to each other on our behalf? Agility requires more than just implementing the newest AI tools — it means being able to make smart, strategic choices about which technologies are actually creating value for your customers. Today we're going to talk about how GenAI is reshaping the way we think about customer experience, automation, and personalization — and what it means for the future of marketing. To help me discuss this topic, I'd like to welcome Mathieu Dhondt, Associate Director of Experience Consulting at EPAM. About Mathieu Dhondt Mathieu Dhondt is a seasoned digital strategy consultant with over 15 years of experience. His distinctive customer-centric methodology sets him apart. He conducts deep customer research to uncover what clients' customers truly value and then translates these insights into actionable strategic guidelines and digital roadmaps for growth. His expertise spans digital presence optimization, positioning strategy and the practical application of frameworks for matters like customer value validation. What distinguishes Mathieu's consulting work is his commitment to validation and risk mitigation before clients make significant investments. His combination of hands-on business experience and proven digital strategy expertise positions him as a consultant who delivers both strategic vision and practical implementation guidance. His service portfolio ranges from comprehensive strategic engagements to being a sounding board for tactical execution. Mathieu Dhondt on LinkedIn: https://www.linkedin.com/in/mathieu-dhondt/  Resources    EPAM: https://www.epam.com https://www.epam.com Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.b2bagility.com  Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com    The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation,  they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company 
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Podcast reviews

Read B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success podcast reviews


5 out of 5
39 reviews
vpr_reviews 2025/10/20
The Definitive Podcast for B2B Marketers
I first discovered B2B Agility through Kunal Mangal’s episode (Verizon), but have since been blown away by the wealth of knowledge present on this pod...
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Mr.T Parkerson 2024/08/30
A Masterclass in B2B Marketing
B2B Agility™ is a must-listen for anyone in the B2B space. Greg Kihlström brings together top experts to discuss the latest strategies in marketing, s...
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