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Meridith sits down with Williamson County Emergency Communications in Texas to discuss their journey to becoming a Triple ACE Accredited center. From the decision to pursue accreditation to overcoming challenges, celebrating milestones, and driving continuous improvement, they share the highs and lows of their journey as well as lessons learned along the way.

This month, for Suicide Prevention Awareness Month, Meridith sits down with Darren Judd to explore the latest updates to Protocol 41: Callers in Crisis and discuss how it helps Emergency Dispatchers support suicidal callers. Tune in to hear why these changes matter for agencies, Emergency Dispatchers, and callers in crisis. Listen to Jim Marshall talk about the creation of Protocol 41 here. Learn more about Protocol 41 and activating it for your agency here.

In this episode of Tell Me Exactly, Meridith sits down with Bryon Schultz to break down the PFC process from start to finish. Learn who can submit a PFC, how submissions are reviewed and implemented, what makes a strong proposal, and how agencies can play an active role in protocol evolution. Whether you're new to the process or looking to make a bigger impact, this episode delivers the practical guidance you need to get started. Submit a Proposal for Change Here.

What happens when Emergency Dispatchers become protocol experts? Jasper County Emergency Services has developed a unique Protocol Specialist model to support their dispatchers across medical, fire, and police protocols. In this episode, Ellen Biesemeyer and Brandon McClintock discuss how the program works, the benefits they've seen, and lessons learned for other centers looking to implement a similar approach.

From drivers to clinicians and transport to healthcare, Brian Dale and Louise Todd unpack the 40-year evolution of Ambulance Services in the UK and reveal how the profession transformed from a municipal transportation fleet into a university-educated clinical workforce at the heart of modern healthcare.

Dana Heckman and Jessica Cales from Colorado Springs graciously share their experiences with active shooter incidences with and without the Active Assailant Protocol in place. They highlight the importance of the protocol, the Active Assailant Protocol training, and helping Emergency Dispatchers be prepared for whatever happens in the moment. Schedule an in-person or remote instructor-led Active Assailant training for your agency here.

Meridith is joined by Allen Siorek and Sean Cloney to spill on all things RCO—what it is, why it was created, and how agencies can get the most value out of their RCOs. Find Your RCO Here!

Join us for a very special conversation with DR. Andre Jones to hear about his experience working for the National Ambulance Service in Qatar. We talk with Dr. Jones about how EMS services in Qatar have adapted to regional conflict and managed one of the largest global events of our time, and how EMS services were managed during the World Cup.

For this very special episode, our hosts, Meridith and Bobby, join forces for the first time ever to look back on two years of Tell Me Exactly. From their favorite episodes to what they’ve learned through the years to their hopes for the future of Tell Me Exactly, Meridith and Bobby get into it all. Show Notes: How "Tell Me Exactly What Happened" Came to Be with Dr. Clawson QA: The Concept of Reasonableness with Brian Dale How to Create an Effective Policy for Gone-on-Arrivals with Brian Dale Everything About Medical Industry Standards with Brett Patterson and Darren Judd Everything About Fire Industry Standards with Mike Thompson and Jay Dornseif Everything About Police Industry Standards with Dave Warner, Jason Barbour, and Mark Von Behren

In this very special episode, we sit down with the President of Priority Dispatch, Chris Murdock, to get an inside look at his journey through the organization, where we are heading, and discuss a few exciting things we have on the horizon.

Guest host Bobby Benton sits down with Jason Barbour to talk about how the Police Priority Dispatch System has evolved from version 1 to now. From the difference between police protocols and medical to the most important updates he's seen in EPD over the years, you don't want to miss Jason's insights into the Emergency Police Dispatch System.

We're back again with more overflow questions from our last Ask Me Anything Webinar. This time, Fire experts Gary Galasso and Ken Crumpler join Meridith to answer more of your burning questions about EFD.

Jose Rodriguez and Allen Siorek join Meridith to lay out everything you need to know about Dispatch Steering Committees (DSC) and Dispatch Review Committees (DRC). What they are? How they differ? And how to use them most effectively are all answered here.

There were so many great questions we didn't have time to get to during our Ask Me Anything Webinar, so today Meredith asks EMD Protocol Experts Gary Galasso and Darren Judd to answer a few more of your burning questions. References: Scene Safety In An Opioid Epidemic by Mike McEvoy

Meridith brings on Darren Judd and Mark Von Behren to discuss the dos and don'ts of managing workflows between medical and police protocols during high-acuity events.