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Is your hotel website selling an experience your guests will actually receive, or are you unintentionally setting them up for disappointment? From outdated photos and inaccurate amenity information to confusing booking details and overlooked mobile experiences, even small inconsistencies can affect guest expectations, trust, and booking decisions. In this episode, you’ll learn: Why accurate amenities matterHow to eliminate practical surprisesWhy the mobile experience mattersHow current photos build trust Your 3 action items: Spend two minutes reviewing each of the five areas: amenities, practical details, mobile usability, the booking process, and photos.Correct outdated information, replace an inaccurate photo, or identify a process or training gap that needs attention.Send the correction to the person responsible, follow up with your team or vendors when necessary, and verify that the website now reflects the actual guest experience. Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

What happens when you say YES to a big dream before you have all the answers? In this episode, Adam shares what he learned from jumping into something completely new, why Little Canyon Inn intentionally has no TVs in the guest rooms, how his four boys have become part of the hospitality experience, and why sometimes the best thing a leader can do is stop taking themselves so seriously. 4 Things You’ll Learn: 🍍 Say YES before you know exactly how. 🍍 Don’t lose what makes you different. 🍍 Create connection through the little things. 🍍 Make room for fun in leadership. 3 Things You Can Do: ✨Ask yourself: What do we do differently that makes our experience memorable? Lean into it instead of trying to look like everyone else. ✨Give a guest, customer, or team member a small personal touch this week. A handwritten note, a thoughtful message, or simply remembering something about them can go a long way. ✨Look for one opportunity to lighten the mood, laugh at yourself, or make a difficult moment feel a little easier for your team. Connect with Adam: 📍 Little Canyon Inn: https://www.littlecanyoninn.com/ Connect with Christine: 📍 Website: https://www.thewisepineapple.com/ 📍 LinkedIn Profile: https://www.linkedin.com/in/christine-trippi-56105311 📍 Instagram: https://www.instagram.com/the_wise_pineapple/ 📍 YouTube: https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook Group of Hoteliers: https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society!: https://www.thewisepineapple.com/crown

What happens when you say YES to a big dream before you have all the answers? In this episode, Adam shares what he learned from jumping into something completely new, why Little Canyon Inn intentionally has no TVs in the guest rooms, how his four boys have become part of the hospitality experience, and why sometimes the best thing a leader can do is stop taking themselves so seriously. 4 Things You’ll Learn: 🍍 Say YES before you know exactly how. 🍍 Don’t lose what makes you different. 🍍 Create connection through the little things. 🍍 Make room for fun in leadership. 3 Things You Can Do: ✨Ask yourself: What do we do differently that makes our experience memorable? Lean into it instead of trying to look like everyone else. ✨Give a guest, customer, or team member a small personal touch this week. A handwritten note, a thoughtful message, or simply remembering something about them can go a long way. ✨Look for one opportunity to lighten the mood, laugh at yourself, or make a difficult moment feel a little easier for your team. Connect with Adam: 📍 Little Canyon Inn: https://www.littlecanyoninn.com/ Connect with Christine: 📍 Website: https://www.thewisepineapple.com/ 📍 LinkedIn Profile: https://www.linkedin.com/in/christine-trippi-56105311 📍 Instagram: https://www.instagram.com/the_wise_pineapple/ 📍 YouTube: https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook Group of Hoteliers: https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society!: https://www.thewisepineapple.com/crown

Technology is changing the way we work, but there’s something it still can’t replace. In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin? There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for. Tune in to discover how to make the most of what technology can do while keeping the part of hospitality that matters most. What You'll Learn: How to turn guest data into meaningful hospitality:How to use AI to create more personalized guest experiences:How AI can support hospitality-focused sales:Why human empathy still matters most: 3 Things You Can Do: Look at your PMS, CRM, GXP, loyalty profiles, or guest notes and identify one opportunity to turn information into a meaningful moment.Ask better questions first, then use AI to help create recommendations that match the guest's interests, occasion, timing, and preferences.Consider setting up a weekly local-market briefing for sales, using AI to research personalized recommendations, or using it to help find solutions when something goes wrong. Connect with Christine: 📍 Website - https://www.thewisepineapple.com/ 📍 LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311 📍 Insta link - https://www.instagram.com/the_wise_pineapple/ 📍 YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society! - https://www.thewisepineapple.com/crown

Technology is changing the way we work, but there’s something it still can’t replace. In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin? There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for. Tune in to discover how to make the most of what technology can do while keeping the part of hospitality that matters most. What You'll Learn: How to turn guest data into meaningful hospitality:How to use AI to create more personalized guest experiences:How AI can support hospitality-focused sales:Why human empathy still matters most: 3 Things You Can Do: Look at your PMS, CRM, GXP, loyalty profiles, or guest notes and identify one opportunity to turn information into a meaningful moment.Ask better questions first, then use AI to help create recommendations that match the guest's interests, occasion, timing, and preferences.Consider setting up a weekly local-market briefing for sales, using AI to research personalized recommendations, or using it to help find solutions when something goes wrong. Connect with Christine: 📍 Website - https://www.thewisepineapple.com/ 📍 LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311 📍 Insta link - https://www.instagram.com/the_wise_pineapple/ 📍 YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society! - https://www.thewisepineapple.com/crown

After 40 years in hospitality, David McCartney is stepping into a new chapter, but he certainly isn't stepping away from hospitality. David's career has taken him through more than 20 years with Marriott, McKibbon Hospitality, and eventually Kimpton Hotel Arras in Asheville, North Carolina. Along the way, he has led teams through challenging moments, developed future leaders, opened hotels, and built a legacy centered on people, purpose, and leadership. In this episode of the YES Show, David reflects on what four decades in hospitality have taught him about the power of saying YES, making people feel seen and trusted, and creating a lasting impact that goes far beyond awards or the hotels you've led. What You'll Learn: Leadership is about people first.A YES can open an entirely new chapter.Strong leadership shows up when things get difficult.Your hospitality legacy is bigger than your awards. 3 Things You Can Do: Ask yourself: What do I want the people I've led to remember about working with me?Think about a new opportunity, challenge, or relationship you might be overlooking, and consider what could happen if you said YES.Recognize a team member, listen to their ideas, or let them know you trust their contribution. Connect with David: 📍Linkedin profile - https://www.linkedin.com/in/david-mccartney-72101412/ 📍Email - [email protected] Connect with Christine: 📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

What if the biggest opportunities to create extraordinary guest experiences aren't in the places you normally look?In this episode of the YES Show, I'll take us inside one of the most overlooked spaces in a full-service hotel and then bring that back to any hotel. These spaces welcome some of a hotel's most loyal guests every day, yet they can easily fall outside a leader's regular walk-through. In This Episode, You'll Learn: * Spot guest touchpoints that deserve a closer look.* Learn what team members hear that leaders may miss.* Give your team simple ways to make a personal connection count.Your YES challenge: Pick one overlooked touchpoint and experience it as a guest would. Suno App: https://suno.com/discover Connect with Christine: 📍 Website: The Wise Pineapple📍 LinkedIn: Christine Trippi on LinkedIn📍 Instagram: The Wise Pineapple on Instagram📍 YouTube: The Wise Pineapple on YouTube📍 FREE Facebook Group for Hoteliers: Join the Free Hoteliers Facebook Group📍 Crown Society: Join the Crown Society

Networking can feel awkward, transactional, or even exhausting. But what if you stopped thinking about “working the room” and started thinking about creating real connections? In this episode of The YES! Show, Samantha Pritchard, founder of Big Sister in a Blazer, shares practical strategies for making networking more intentional, natural, and effective. From her SHINE Method to her Grazer Method, Samantha shows us how to walk into a room with a plan, have better conversations, gracefully move from one connection to the next, and most importantly, follow up. Because collecting business cards isn't the goal. Building relationships is. What You'll Learn: How to SHINE at networking eventsHow the Grazer Method keeps you movingWhy the fortune really is in the follow-upHow to make your introduction memorable 3 Action Items: Choose three people. Before your next networking event, review the attendee list and identify three people you genuinely want to connect with.Ask a better question. Instead of defaulting to “What do you do?”, try Samantha's favorite: “What are you most excited about right now?”Follow up within 24 hours. Send a personal message that references something you actually discussed instead of sending a generic “Great meeting you!” message. Connect with Samantha:📍Instagram: https://www.instagram.com/bigsisterinablazer/ 📍Website: https://bigsisterinablazer.com/ Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

“We need to get our guest scores up.” It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently? In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience. Using my “Arrival Advantage” example, I'll show how a hotel can transform an abstract goal like “increase friendliness” into specific behaviors that make the guest experience easy, expected, and personal. What You’ll Learn: Why guest satisfaction scores alone don't tell your team what they need to do differently.How to turn vague expectations like “be friendlier” into specific, observable behaviors.How involving frontline associates in creating standards can increase ownership and action.Why leaders must model the experience and energy they expect their teams to deliver. 3 Action Items: Pick one guest experience metric you repeatedly tell your team needs to improve.Define the behavior you want, how you want guests to feel, what the behavior looks and sounds like, and how you'll measure whether it is working.Model the behavior and energy yourself, then recognize it when your team demonstrates it and coach it when they don't. Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

“We need to get our guest scores up.” It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently? In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience. Using my “Arrival Advantage” example, I'll show how a hotel can transform an abstract goal like “increase friendliness” into specific behaviors that make the guest experience easy, expected, and personal. What You’ll Learn: Why guest satisfaction scores alone don't tell your team what they need to do differently.How to turn vague expectations like “be friendlier” into specific, observable behaviors.How involving frontline associates in creating standards can increase ownership and action.Why leaders must model the experience and energy they expect their teams to deliver. 3 Action Items: Pick one guest experience metric you repeatedly tell your team needs to improve.Define the behavior you want, how you want guests to feel, what the behavior looks and sounds like, and how you'll measure whether it is working.Model the behavior and energy yourself, then recognize it when your team demonstrates it and coach it when they don't. Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

Today, we think of a hotel as a place to sleep. However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom. In this powerful episode of The YES Show, Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book Hidden Hospitality. Calvin brings forward the overlooked stories of Black hoteliers and entrepreneurs dating back to the 1700s. These leaders did not simply build places to stay. They created spaces where Black travelers could gather, experience joy, build community, and fully be themselves during a time when much of the country refused to welcome them. Calvin shares how a childhood book from his mother inspired this nearly five-year journey, why he believes he was chosen to preserve these stories, and what it meant to finally place the finished book into his sons’ hands. Together, Christine and Calvin explore a powerful question: Was hospitality itself a form of resistance? They also discuss the missing pieces in hospitality’s history, the responsibility we have to share these stories all year long, and the legacy created when one person refuses to let an important story remain hidden. This conversation will change the way you think about hotels, hospitality, and what it truly means to create a place where someone belongs. Key takeaways: 🎯A hotel can represent far more than a room. For many Black travelers, it represented safety, dignity, freedom, and belonging. 🎯Black hoteliers and entrepreneurs created spaces of joy and community while resisting exclusion. 🎯Hospitality becomes powerful when it communicates, “You are safe here. You are welcome here. You belong here.” 🎯Representation shapes confidence. The book Calvin’s mother gave him as a child helped him see what was possible for his own life. 🎯Preserving overlooked stories helps complete what Calvin calls “the quilt of hospitality history.” 🎯Legacy projects require patience and persistence. Hidden Hospitality took nearly five years to complete. 🎯Black history is American history and belongs in our conversations throughout the entire year. Your action items: 🟢Read Hidden Hospitality and share one story with your team, family, or community. 🟢Ask your team: Does every person who enters our space genuinely feel safe, welcomed, and free to be themselves? 🟢Learn about one overlooked hospitality leader from your city or region. 🟢Include Black hospitality history in your leadership conversations and training throughout the year, not only during February. 🟢Identify a story from your family, company, or community that could be lost if you do not preserve it. 🟢Take one step toward completing the meaningful project you have been postponing. Connect with Calvin: 📍Website: https://www.calvinstovall.com/ 📍LinkedIn: https://www.linkedin.com/in/calvinstovall/ 📍Instagram: https://www.instagram.com/iconicspeaker/ Connect with Christine: 📍 Website: The Wise Pineapple 📍 LinkedIn: Christine Trippi on LinkedIn 📍 Instagram: The Wise Pineapple on Instagram 📍 YouTube: The Wise Pineapple on YouTube 📍 FREE Facebook Group for Hoteliers: Join the Wise Pineapple Facebook Group 📍 Join the Crown Society: Join the Crown Society

Today, we think of a hotel as a place to sleep.However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom.In this powerful episode of The YES Show, Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book Hidden Hospitality.Calvin brings forward the overlooked stories of Black hoteliers and entrepreneurs dating back to the 1700s. These leaders did not simply build places to stay. They created spaces where Black travelers could gather, experience joy, build community, and fully be themselves during a time when much of the country refused to welcome them.Calvin shares how a childhood book from his mother inspired this nearly five-year journey, why he believes he was chosen to preserve these stories, and what it meant to finally place the finished book into his sons’ hands.Together, Christine and Calvin explore a powerful question: Was hospitality itself a form of resistance?They also discuss the missing pieces in hospitality’s history, the responsibility we have to share these stories all year long, and the legacy created when one person refuses to let an important story remain hidden.This conversation will change the way you think about hotels, hospitality, and what it truly means to create a place where someone belongs.Key takeaways:🎯A hotel can represent far more than a room. For many Black travelers, it represented safety, dignity, freedom, and belonging.🎯Black hoteliers and entrepreneurs created spaces of joy and community while resisting exclusion.🎯Hospitality becomes powerful when it communicates, “You are safe here. You are welcome here. You belong here.”🎯Representation shapes confidence. The book Calvin’s mother gave him as a child helped him see what was possible for his own life.🎯Preserving overlooked stories helps complete what Calvin calls “the quilt of hospitality history.”🎯Legacy projects require patience and persistence. Hidden Hospitality took nearly five years to complete.🎯Black history is American history and belongs in our conversations throughout the entire year.Your action items:🟢Read Hidden Hospitality and share one story with your team, family, or community.🟢Ask your team: Does every person who enters our space genuinely feel safe, welcomed, and free to be themselves?🟢Learn about one overlooked hospitality leader from your city or region.🟢Include Black hospitality history in your leadership conversations and training throughout the year, not only during February.🟢Identify a story from your family, company, or community that could be lost if you do not preserve it.🟢Take one step toward completing the meaningful project you have been postponing.Connect with Calvin:📍Website: https://www.calvinstovall.com/📍LinkedIn: https://www.linkedin.com/in/calvinstovall/📍Instagram: https://www.instagram.com/iconicspeaker/Connect with Christine:📍 Website: The Wise Pineapple📍 LinkedIn: Christine Trippi on LinkedIn📍 Instagram: The Wise Pineapple on Instagram📍 YouTube: The Wise Pineapple on YouTube📍 FREE Facebook Group for Hoteliers: Join the Wise Pineapple Facebook Group📍 Join the Crown Society: Join the Crown Society

What if your employee handbook didn’t just tell people everything they could get fired for, but also showed them everything they were empowered to do? In this solo episode of The YES Show, Let's challenge hotel leaders to rethink how they welcome and empower new team members. Policies and boundaries matter, but when onboarding focuses primarily on what employees cannot do, leaders may unintentionally train the YES right out of their teams. What You'll Learn: The first messages new team members receive can shape how confidently they make decisions and serve guests.Policies establish boundaries, while strong leadership helps employees understand what is possible within those boundaries.Constantly saying “no,” requiring unnecessary permission, or using policy as a barrier can create a culture where employees are afraid to act.Give people clarity about what they can do, useful guidelines for decision-making, and confidence that you'll support them when they are unsure. Your YES Challenge: Review your onboarding process.Ask your team one powerful question:Create your own “Yes You Can” list. Yes You Can poster: https://drive.google.com/file/d/1Rmli9552hRpqqHFxIoO9aPbe_rLKkK4r/view?usp=sharing Connect with Christine 📍 Website: https://www.thewisepineapple.com/📍 LinkedIn: https://www.linkedin.com/in/christine-trippi-56105311📍 Instagram: https://www.instagram.com/the_wise_pineapple/📍 YouTube: https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍 Join our FREE Facebook group of hoteliers: https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍 Join the Crown Society: https://www.thewisepineapple.com/crown What You'll Learn

What if your employee handbook didn’t just tell people everything they could get fired for, but also showed them everything they were empowered to do? In this solo episode of The YES Show, Let's challenge hotel leaders to rethink how they welcome and empower new team members. Policies and boundaries matter, but when onboarding focuses primarily on what employees cannot do, leaders may unintentionally train the YES right out of their teams. What You'll Learn: The first messages new team members receive can shape how confidently they make decisions and serve guests.Policies establish boundaries, while strong leadership helps employees understand what is possible within those boundaries.Constantly saying “no,” requiring unnecessary permission, or using policy as a barrier can create a culture where employees are afraid to act.Give people clarity about what they can do, useful guidelines for decision-making, and confidence that you'll support them when they are unsure. Your YES Challenge: Review your onboarding process.Ask your team one powerful question:Create your own “Yes You Can” list. Yes You Can poster: https://drive.google.com/file/d/1Rmli9552hRpqqHFxIoO9aPbe_rLKkK4r/view?usp=sharing Connect with Christine: 📍 Website: https://www.thewisepineapple.com/📍 LinkedIn: https://www.linkedin.com/in/christine-trippi-56105311📍 Instagram: https://www.instagram.com/the_wise_pineapple/📍 YouTube: https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍 Join our FREE Facebook group of hoteliers: https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍 Join the Crown Society: https://www.thewisepineapple.com/crown

Cameron Mofid visited all 195 countries in the world by age 25.Yes! Even THAT one!However, this conversation isn’t really about checking countries off a list.It’s about what drove him to do it.Fear. Anxiety. Curiosity. The need to push himself into places that scared him.And perhaps most interesting of all… what happens after you accomplish the giant thing you thought would change everything?Cameron and I talk about fear, mental health, human connection, the strange power of intentionally getting uncomfortable, and what seven years of saying YES to the unknown taught him about life.Oh, and there are some absolutely wild travel stories.Including one hotel room in Tuvalu that gives a whole new meaning to “room with a view.”This one will make you want to rethink what you’re afraid of saying YES to In This Episode, You'll Learn: How to face fear through gradual exposure.Why your biggest challenges can prepare you for the next one.How travel can build empathy and human connection.Why accomplishing a huge goal isn't always the finish line. 3 Action Items: Write it down and rate it from 1 to 10. Then choose a small, manageable step that moves you toward it.Ask yourself, “What is one thing I can say YES to today that will move me forward?”Have a conversation with someone whose background, experience, or perspective is different from yours. Ask questions and look for the human connection you share. Connect with Cameron: 📍 Website: Cameronmofid.com 📍 LinkedIn: https://www.linkedin.com/in/cameronmofid/ 📍 Instagram: https://www.instagram.com/cameronmofid/?hl=en Connect with Christine: 📍 Website: https://www.thewisepineapple.com/ 📍 LinkedIn: https://www.linkedin.com/in/christine-trippi-56105311 📍 Instagram: https://www.instagram.com/the_wise_pineapple/ 📍 YouTube: https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook Group of Hoteliers: https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society: https://www.thewisepineapple.com/crown