Advertise on podcast: Dental Unscripted | Getting into Ownership and Practice Management Insights

Thinking about buying a dental practice? Before you close the deal, you need to understand the truth about accounts receivable (ARs) that most brokers won't tell you.  In this episode NEW EDITION of Dental Unscripted - 2 Minute Drill, Mike Dinsio breaks down the hidden challenges of dental practice acquisition, specifically, the chaos that happens when you don't buy the ARs or when sellers continue billing post-close.  Why patient AR is drastically different (and riskier) than insurance ARHow to value accounts receivable during dental practice acquisition negotiationsThe critical steps to protect yourself if you don't purchase the ARsPost-close collection strategies that prevent front office chaosWhy you should negotiate a 90-day payment holdback with sellersHow to avoid starting your ownership journey by threatening collectionsWhether you're working with buyer rep / dental consulting professional or navigating practice ownership on your own, this episode provides essential dental practice financial tips and practical advice for running a dental practice successfully from day one. Free Resource: Download our comprehensive guide "5 Things That WILL Happen Post-Close & How to Prepare for a Successful Transition" at https://nxlevelconsultants.com/wp-content/uploads/2026/02/Buyers-Rep-eBook.pdf Perfect for dentists considering practice acquisition, dental entrepreneurs, and anyone in the dental industry looking to strengthen their dental practice operations and avoid costly mistakes during the buying process. Keywords: buying a dental practice, dental practice acquisition, dental consulting, practice management, dental practice financials, owning a dental practice, dental entrepreneurship, dental business, financial advice for dentists, dental practice operations

Accounts Receivable | Dental Practice Acquisition | Dental BillingStop the post-sale cash flow crunch. Learn how to navigate the "hot mess" when transitioning ARs. Protect your new practice from the #1 cause of post deal lawsuits.  We discuss with billing expert Stafani Sandoval, Front Office Consultant at NEXT LEVEL CONSULTANTS. Episode OverviewIn this episode, hosts Mike Dinsio and Paula Quinn sit down with Stafani Sandoval, to break down the technical chaos of accounts receivable during a dental practice acquisition. We reveal why brokers often avoid the truth about AR's and the value and how a "First In, First Out" (FIFO) software default can accidentally drain your working capital within the first 30-60 days of ownership. What You’ll Get From This Episode: The #1 Lawsuit Trap: Why AR disputes are the primary reason for post-sale litigation and how to avoid them.7 Payment Streams: How to track everything from virtual credit cards and EFTs to CareCredit and merchant services.The 90-Day Cash Hack: A strategic framework for holding seller funds to subsidize your initial practice cash flow.Software Hacks: Technical tips for Dentrix and Open Dental to ensure accurate provider allocation post-close.Neutral Party Solutions: Why a third-party biller eliminates the "loyalty conflict" between your new team and the old seller.Patient vs. Insurance AR: How to value different aging buckets during your final negotiations. Perfect For: Acquisition buyers, and anyone focused on practice transitions, and dental practice ownership Special Guest on Today's Show: Stefani Sandoval brings years of specialized dental billing experience to the table. As the Front Office Consultant & Billing Department Manager at Next Level Consultants, she manages outsourced revenue cycles for hundreds of acquisitions, startups, and private practice owners across the country. Connect with Stafani: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/  Key Takeaway:The transition of money is the most volatile part of a dental sale. Success isn't just about clinical production; it’s about mastering the meticulous tracking of every dollar to ensure your business remains profitable from the moment you take the keys. Stay Connected to Get More Topics Covered by Dental Unscripted: accounts receivable, dental practice acquisition, dental billing, dental practice management, practice transition, dental cash flow, dental lawsuits, buying a dental practice, dental broker secrets, dental financial tips, next level consultants, michael dinsio, paula quinn, startup dentist, dental entrepreneurship .

In the current dental market, DSOs (Dental Support Organizations) have shifted their acquisition strategies to mitigate financial exposure, a move described as "de-risking". This shift has significant implications for dentists looking to sell their practices, particularly regarding how much cash they receive at the closing table. The End of the "Heyday" Previously, dental transitions were often "home runs" for sellers, who could expect to receive significantly more at closing than they would from a private buyer. During the "fast and furious" pre-COVID era, money was cheap, and private equity-backed groups were buying practices aggressively. However, this market has undergone a correction: Vanishing FOMO: The "Fear Of Missing Out" that drove sellers has largely disappeared as market conditions have tightened.Expensive Capital: Money is no longer "cheap," causing private equity funding to dry up for many groups.Margin Pressures: Rising costs for hygienists and dental assistants have squeezed profit margins, making it harder for DSOs to service debt.DSOs are now focusing on de-risking by pushing more of the transaction's financial risk onto the selling doctor. Decreased Cash at Closing: While sellers used to expect roughly 80% of the enterprise value in cash at closing, that figure has frequently dropped to between 50% and 60%.Rollover Equity Risks: A larger portion of the practice value is being held back as equity in the parent company. Attorneys note that some DSOs have recently informed partners that their internal shares currently have "zero value".Stock-Based Earn-Outs: Future payouts (earn-outs) that were previously paid in cash are now often being structured as 50% cash and 50% stock.Unique Holdbacks: Buyers are implementing new types of holdbacks, such as those for Accounts Receivable (AR), that were not common in previous yearsShifting Payout Structures DSOs are now focusing on de-risking by pushing more of the transaction's financial risk onto the selling doctor. Decreased Cash at Closing: While sellers used to expect roughly 80% of the enterprise value in cash at closing, that figure has frequently dropped to between 50% and 60%.Rollover Equity Risks: A larger portion of the practice value is being held back as equity in the parent company. Attorneys note that some DSOs have recently informed partners that their internal shares currently have "zero value".Stock-Based Earn-Outs: Future payouts (earn-outs) that were previously paid in cash are now often being structured as 50% cash and 50% stock.Unique Holdbacks: Buyers are implementing new types of holdbacks, such as those for Accounts Receivable (AR), that were not common in previous years.Increased Retention Requirements To further de-risk the acquisition, DSOs are requiring sellers to stay on as providers for longer periods. Clinical Stability: A practice is considered a safer acquisition as long as the seller remains on-site to maintain patient and team stability.Longer Commitments: While three-year stay-on periods were standard, many DSOs now require five-year commitments from the selling doctor.Team Continuity: DSOs fear that if the owner leaves too soon, the dental team—and the patients—will follow.The Private Buyer Advantage Because DSOs are offering less cash upfront and requiring longer work commitments, the gap between corporate and private offers has narrowed. Private practice buyers now have a solid chance to compete by appealing to the seller's desire to protect their staff and legacy, offering a simpler transition compared to complex DSO equity structures.

Buying a Dental Practice | Selling a Dental Practice | Dental Practice Acquisition  Stop gambling with your retirement. Learn why 7 separate DSOs just told partners their shares are worth zero and how to protect your equity in the current market correction with titans Ali Oromchian and David Cohen.  In this episode, Michael Dinsio and Paula Quinn sit down with dental attorneys Ali Oromchian (DM Counsel) and David Cohen (Cohen Law Firm, PLLC) to discuss the shifting dental industry. As the era of "cheap money" vanishes, our guests reveal how DSOs are de-risking by offering less cash at closing and pushing more risk onto dental practice ownership through complex rollover equity.  What You'll Find Out: DSO Red Flags: How to spot clinical interference and financial opacity before signing an LOI. Equity Realities: Why "rollover equity" can plummet to zero and how to evaluate recapitalization.  Vetting Secrets: The "Random Call" strategy for performing true due diligence on potential buyers.  Market Correction: Why cash at closing has dropped from 80% to 50-60% in current dental transitions.  Private Advantage: How individual dentists can outmaneuver DSOs when buying a dental practice.  Special Guests:Ali Oromchian, JD, LL.M., co-founder of DM Counsel, specializes in dental transitions and employment law, providing expert dental industry advice to thousands of practitioners. David Cohen, JD, founder of Cohen Law, is a leader in dental practice acquisition and high-stakes DSO partnerships across the East Coast. Connect at: https://www.dmcounsel.com and https://cohenlawfirmpllc.com/ Key Takeaway:DSO partnerships are no longer a guaranteed "home run." Success in the modern practice ownership journey requires moving past FOMO to conduct rigorous, data-driven due diligence on your future partner's EBITDA and operational support.  Perfect for: Startup dentists, established owners planning a 7-figure exit, and anyone focused on dental practice financial tips and strengthening dental practices.  Stay Connected to Get More Topics Covered by Dental Unscripted:buying a dental practice, dental business, dental consulting, dental industry, dental practice acquisition, dental tips, dentist journey, dental practice management, selling a dental practice, dental startup, dental practice financials, dental practice revenue, running a dental practice, dental industry advice, dental solutions

Is your team running the show while your grinding away to pay the bills? In this episode, Mike Dinsio, MBA and Paula Quinn, BSDH sit down with Jill Hasselman to expose the silent killers in dental ownership. If you are afraid to correct staff or rely too much on an outdated and generic employee handbook, you are exposing yourself to risk. This episode breaks down the exact dental practice operations needed to protect your license, fire toxic staff safely, and finally sleep at night. Stop being held hostage and avoid toxic situations. And why the "Document or Didn't Happen" strategy prevents lawsuits from sinking your practice. WHAT YOU'LL LEARN • Why "borrowing" a colleague's handbook is actually legal suicide for your practice. • The psychological "Popup" trick that stops employee tardiness immediately. • Why fighting unemployment claims often triggers expensive wage and hour lawsuits. • How to document performance issues without being a "jerk." • The "Document or Die" framework: Why if it isn't written down, it didn't happen. • Understanding the massive gap in EPLI insurance that leaves most dentists exposed. PERFECT FOR: Dental practice owners feeling held hostage by their staff, dental startup doctors establishing culture, and anyone seeking dental entrepreneur advice on navigating labor laws and dental teams. SPECIAL GUEST Special Guest on Today’s Show: Jill Hasselman is the Chief Growth Officer for HR for Health. With nearly 12 years of experience protecting doctors, she specializes in customized HR compliance and software solutions specifically for the dental industry. HR for Health was founded by an employment attorney to help doctors prevent lawsuits before they happen. 🔗 Connect with HR for Health: https://www.hrforhealth.com KEY TAKEAWAY Consistency is your best defense. HR isn't just about following rules; it's about regaining your freedom. By implementing consistent documentation and state-specific policies, you stop being a hostage in your own business and build a dental practice culture that respects your leadership. STAY CONNECTED FOR MORE INFO ON: dental practice management, dental business, dental team optimization, dental practice leadership, dental practice operations, running a dental practice, dental practice ownership, dental startup, dental hr, dental entrepreneur advice, dental practice challenges, dental industry insights, dental practice protection, dental leadership DENTAL UNSCRIPTED:Website: https://nxlevelconsultants.com/resources/dental-podcast/ WORKING WITH MICHAEL & PAULA:Michael Dinsio, MBA and Paula Quinn, BSDH are dental practice consultants specializing in startups, acquisitions, and practice management optimization. Their proven frameworks help dentists navigate ownership, improve profitability, and build sustainable practices everywhere! Website: https://nxlevelconsultants.com Facebook: https://www.facebook.com/nxlevelconsultants/Instagram: https://www.instagram.com/nxlevelconsultants/ PRODUCTIONDental UnscriptedHosted by Mike Dinsio, MBA & Paula Quinn, BSDH©2025 NEXT LEVEL CONSULTANTS. All Rights Reserved.

Stop letting outdated front office practices like unchecked voicemails and messy sticky notes cost your dental practice thousands in lost new patients. Richard May of Mango Voice reveals how implementing an AI receptionist and standardized notes solves the massive 35% missed call crisis facing the average practice. In this interview episode of Dental Unscripted, hosts Mike Dinsio and Paula Quinn talk to Richard May about the future of dental VoIP systems and how Mango Voice uses AI to capture leads and streamline front-office operations. This discussion is critical for any dental startup or established practice focused on reducing overhead and achieving higher profitability in dentistry. What You’ll Learn to Boost Your Dental Practice Revenue: • The painful truth: The average dental practice is still missing around 35% of their calls. • Why voicemails are "dying"; only 27% of missed calls actually leave a message, and they are typically less than fifteen seconds long. • How the Margo AI receptionist converts missed opportunities by engaging callers in conversations longer than three minutes 92% of the time. • How AI Notes standardize conversation summaries (eliminating the need for sticky notes) and log them directly into your Practice Management Software (PMS). • Gaining powerful call analytics, including a score (positive/negative/neutral) and transcripts, to coach your team on phone skills. • Why Mango Voice provides free phone numbers and service for dental startup credentialing, avoiding critical upfront costs. • Insights into the future of AI in dentistry, focusing on outbound solutions like recall scheduling and insurance verification. Guest Expert: Richard May from Mango Voice. Richard discusses how Mango Voice offers comprehensive voice over IP (VoIP) service, hardware, and innovative AI components designed specifically to enhance the front office experience for dental practices. His company is dedicated to solving real problems in the dental industry by focusing on efficiency and support, not replacement. 00:30 Introduction to Mango Voice: VoIP, Overheads, and Startup Solutions 07:23 Eliminating Sticky Notes: AI Notes, Standardization, and Multilingual Support12:32 The 35% Missed Call Crisis: Why Voicemail Is Failing vs. AI Receptionist Margo18:28 Automation and Team Support: Front Office Burnout & In-Efficiencies26:33 The Visual Advantage: A "Drag-and-Drop" Call Funnel & New Marketing Funnel Tracking34:28 Shark Byte Prediction: The Future of AI in Outbound Motions (Recall & Verification) Dental startup owners and Established dentists seeking lower front office overhead, dental entrepreneurship focused on lead capture, and anyone interested in dental software and new technology solutions that fight front office burnout. Links: 🔗 Learn more about Mango Voice:https://get.mangovoice.com/nextlevelconsultants🎙️ Subscribe to Dental Unscripted: https://dentalunscripted.com/#sign-up ABOUT THE HOSTS: Mike Dinsio and Paula Quinn Together focus on consulting the practice ownership journey. Their podcast covers vital aspects of a practice's lifecycle, including starting up, buying, and running a successful dental practice. They are the founders of NEXT LEVEL CONSULTANTS. FInd out more about working with them here: https://nxlevelconsultants.com Topics Explored on This Podcast: dental practice management, AI receptionist, dental VoIP, dental business, growing a dental practice, dental software, dental practice hacks, dentist tips, future of dentistry, profitability in dentistry, dental startup, dental ownership, dental solutions, missed calls, sticky notes, front office burnout, dental industry, dental practice revenue, business of dentistry, dental accounting strategies, phone systems, practice management

AI Perio Charting achieves 8x ROI in 30 days with voice-activated technology. Shelley Mendoza reveals how Denti AI eliminates manual charting, reduces hygienist burnout, and boosts production. Voice-activated AI technology is transforming dental practice management by solving the periodontal charting crisis that's plagued hygienists for decades. Shelley Mendoza, VP of Enterprise Solutions at Denti AI with 25+ years of clinical and DSO experience, shares how practices complete full perio charts in 3-5 minutes instead of 20-30 minutes while achieving unprecedented financial returns. Discover how automated staging, grading, and clinical documentation are reducing overtime costs, improving insurance claims approval rates, and keeping hygienists in the profession longer. 02:21 The periodontal charting problem costing dental practices money 04:02 Voice-activated AI perio charting: complete charts in 3-5 minutes07:07 Training and implementation: navigational commands for hygienists 08:00 Achieving 8x ROI within first 30 days of implementation 10:24 Automated staging and grading eliminates manual calculations 14:18 Ergonomics and cross-contamination solutions for dental hygiene 16:22 AI scribe technology: real-time clinical documentation 17:56 Auto-charting integration with practice management software 19:13 Financial impact: reducing overtime and improving staff retention 21:42 Insurance claims approval through visual documentation 24:32 Future of dentistry: AI transformation predictions for next 2 years Subscribe to Dental Unscripted on Apple Podcasts and Spotify for weekly insights on dental practice ownership, technology implementation, and business growth strategies. Leave a 5-star review on Apple Podcasts to help more dental professionals discover actionable solutions for their practices. Join our community on Instagram @dentalunscripted and share your biggest takeaway from this episode! Related Episodes: Dental AI Phone Management Systems: https://share.transistor.fm/s/c50703caCloud Software Integration Strategies: https://share.transistor.fm/s/8cb6cee9Staff Retention Solutions for Dental Practices: https://share.transistor.fm/s/bc7c1cc2Discussion Questions for Engagement: What percentage of your hygiene appointments currently include full periodontal charting?How much overtime are your hygienists working to complete clinical documentation?What's your current insurance claims approval rate for periodontal therapy?How has technology adoption impacted staff retention in your practice?What AI solutions are you currently considering for your dental practice?RESOURCES & LINKS: Denti AI Demo: https://denti-ai-demo.gr-site.com/Contact Shelley Mendoza for exclusive Dental Unscripted listener demos and special pricing VISIT NEXT LEVEL CONSULTANTS: https://nxlevelconsultants.comExpert dental practice consulting for startup, acquisition, and practice optimization Dental Unscripted: https://dentalunscripted.comWeekly episodes on practice ownership, management, and growth strategies

Discover how AI-powered imaging boosts case acceptance by 40% and transforms patient education with Pearl AI's Jared PoVey. Mike Dinsio and Paula Quinn sit down with Jared Povey, Senior Partner Executive at Pearl AI, to explore how artificial intelligence is revolutionizing dental practice management and patient care. Founded by dentists for dentists, Pearl AI represents the future of dentistry—where technology enhances clinical accuracy, eliminates missed diagnoses, and dramatically improves case acceptance. What You'll Learn: Why AI color-coding transforms gray X-rays into powerful patient education tools that boost case acceptanceHow top dental practices use AI as a "$50k hygienist that never calls out" for quality controlThe "trust but verify" approach that helps dentists maintain consistency even during end-of-day fatigueWhy 35+ years of clinical experience still benefits from AI's second set of eyesHow Pearl AI catches pathologies, fractures, and decay that human eyes miss—especially at 4 PM on FridayThe critical difference between dentists who adopt AI versus those who get left behindReal-world implementation: training, team adoption, and integrating AI into daily workflowWhy "dentists using AI will replace those who don't" in the next 2-3 yearsJared PoVey brings a dental software platform founded by dentists and built by practicing clinicians. Pearl AI's technology applies cutting-edge artificial intelligence to imaging softwares, helping thousands of practices improve diagnostic accuracy, case acceptance, and patient communication. The company was founded by an AI entrepreneur whose second company brought machine learning to dentistry after consulting with his dentist father.🔗 Learn more with a DEMO: https://pearl-ai-demo.gr-site.com/ 00:00 Introduction to Shark Bite Week 02:42 What is Pearl AI? Company Background 08:42 Why AI for X-rays? The Patient Education Problem 14:15 Case Acceptance: 40% Improvement with Color-Coding 19:30 Trust But Verify: AI as Quality Control 26:53 Addressing False Positives & Clinical Judgment 29:30 Future of Dentistry: Who Gets Left Behind? 32:22 Training & Implementation for Dental Teams 34:40 Final Thoughts: AI Won't Replace You, But... KEY TAKEAWAY: The business of dentistry is evolving faster than ever. AI isn't replacing dentists—it's creating two categories: dentists who leverage AI for speed, efficiency, and accuracy, and those who fall behind. This episode provides the exact framework for successful dental practice owners ready to adopt dental software that delivers measurable ROI while improving patient outcomes. RESOURCES:📍Learn more with a Pearl AI DEMO: https://pearl-ai-demo.gr-site.com 📍 Next Level Dental Consultants: https://nxlevelconsultants.com 📍 Dental Unscripted Podcast: https://dentalunscripted.com 💬 Subscribe to Dental Unscripted on Apple Podcasts and Spotify ⭐ Leave a Review on Apple Podcasts—it helps other dental professionals find the show! 📧 Join our community of dentists mastering practice ownership RELATED EPISODES: Torch Dental: Cut Supply Ordering by 64%Future of Dental Technology SeriesDental Practice Management Best PracticesDISCUSSION QUESTIONS: How comfortable are you with AI analyzing your clinical diagnoses?What's your biggest barrier to adopting new dental software in your practice?Have you experienced the "4 PM fatigue" factor in diagnosis accuracy?How do you currently handle patient education for complex treatment plans?MORE PODCAST TOPICS: dental practice management, dental software, future of dentistry, dental practice growth, AI in dentistry, dental technology, successful dental practice, dental practice tips, dentist tips, dental industry, practice management, how to run a dental practice, dental consulting, business of dentistry, dental entrepreneurship, dental career, dental practice challenges, case acceptance, patient education, dental imaging technology, x-ray diagnosis, profitability in dentistry

Dental supply ordering is broken. Practices waste up to 10 hours weekly navigating multiple catalogs, tracking inconsistent SKU numbers, and paying wildly different prices for identical products **even in the same commercial building** 😳 Jordan Levitas, (Torch Dental Strategic Partnerships), exposes the hidden practices of dental supply distribution channels. Torch Dental has flipped the script on dental supply procurement and demonstrates how AI-powered technology is even revolutionizing supply management for modern dental practices. RESOURCES & LINKS: Torch Dental: Schedule a Demo (mention Dental Unscripted for special benefits) https://torch-demo.gr-site.com/00:00 Welcome to Dental Shark Bite Week: AI & Technology Series 01:03 Introducing Jordan Levitas from Torch Dental 02:58 What is Torch Dental? The All-in-One Dental Supply Platform Explained 04:38 The Middleman Problem: Why Dental Supply Ordering is Antiquated 06:22 Creating Your Custom Inventory Dashboard for Staff Turnover 08:14 Consolidating All Suppliers in One Place (Not Substituting Yet) 09:01 Finding Substitutes: Testing Quality Products at Half the Cost 10:10 Paula's Reality Check: Supply Ordering Time Drain in Real Practices 11:22 Tag Systems vs. Modern Tech: How Practices Track SKU Numbers 12:00 The SKU Number Scam: Why Every Distributor Creates Different Codes 13:50 Universal SKU Matching: How Torch Translates All Distributor Catalogs 15:20 The 4-Factor Algorithm: Shipping Speed, Price, Availability, Cost 17:20 Price Transparency Shock: Same Building, Different Prices Explained 19:02 How Torch Gets Lower Prices: Volume + Technology = Savings 20:40 Replacing Tech, Not Staff: Freeing Your Team for Productive Work 22:18 Ordering Direct from Distributors Without the Sales Rep Markup 24:00 The Amazon Fresh Analogy: Multi-Supplier Cart Optimization 25:25 Cart Breakdown: How Orders Ship from Multiple Manufacturers 27:00 Optimization Logic: Prioritizing Speed, Savings, and Availability 29:10 Authorized vs. Unauthorized Distributors: Protecting Your Practice 30:45 Product Liability Risk: Why Manufacturer Backing Matters 32:12 AI Features: Predicting Supply Needs Before You Run Out 33:28 Smart Inventory: Torch Learns Your Ordering Patterns Over Time 35:10 Why Technology Adoption is Critical for Competitive Dental Practices 37:20 Overcoming the Learning Curve: Short-Term Pain, Long-Term Gain 38:28 Exclusive Next Level Consultants Partnership Benefits Next Level Consultants: Website: https://nxlevelconsultants.com Expert dental practice consulting for startup, acquisition, and optimization Related Episodes: AI Phone Systems for Dental Practices (Shark Byte Week) Reducing Overhead in Your Dental Practice by Outsourcing BillingHow AI is changing the World and the Dental Industry (Shark Byte Week)SUBSCRIBE TO THE CHANNEL: Subscribe to Dental Unscripted for weekly insights on practice ownership, financial planning, technology adoption, and building thriving dental businesses. New episodes every week featuring industry experts, proven strategies, and actionable advice. ⭐⭐⭐⭐⭐ Rate 5 stars on Apple Podcasts or Spotify - If this episode helped you identify supply chain savings! 💬 Join the conversation: What's your biggest supply ordering challenge?Tag us Leave a comment @Instagram https://www.instagram.com/dentalunscripted/ Watch the LIVE streams on YOUTUBE, LinkedIn, Facebook 📧 Newsletter: Get episode summaries, exclusive tips, and industry updates delivered weekly at https://dentalunscripted.com HASHTAGS: #DentalSupplies #TorchDental #DentalPracticeManagement #DentistryBusiness #PracticeEfficiency #DentalTechnology

Adrian, CEO of My Social Practice, reveals how AI agent "Annie" converts 1/3 of missed dental calls into scheduled appointments BOOM 💥Generating an extra $5K-$65K a month in more revenue per practice. How you might ask? Well dental practices are still missing 75-250 calls a month, 30% of which being new patients who #1. Rarely leave voicemail (80% hang up). #2. Adrian shares how ChatGPT's breakthrough enabled his team to build an AI receptionist that answers calls 24/7#3. They are also good at scheduling patients into your PMS#4.  Cam handle complex conversations without sounding too robotic. KEY TAKEAWAYS: ✅ Average dental practices miss 75-250 calls monthly, with 30% being high-value new patients (discover the solution at 9:00) ✅ 80% of callers don't leave voicemail—they just move to the next practice on Google (learn why at 35:20) ✅ AI agents convert 50-70% of missed calls into full conversations with proper training (see how at 25:12) ✅ Smaller practices generate $5-8K monthly, while busy practices see $65K+ in new revenue from AI scheduling (data at 38:02) ✅ Outbound AI calling for hygiene recare achieves 5-8% conversion—matching human performance without staff time (details at 41:52) ✅ Front desk teams need sales training, not just dental experience—AI never forgets the script (training framework at 16:31) ✅ The future: GEO (Generative Engine Optimization) replaces traditional SEO as ChatGPT captures search traffic (predictions at 45:03) ABOUT OUR GUEST: Adrian - CEO, My Social Practice Founded My Social Practice in 2009 as early dental social media pioneerExpanded to full-service dental marketing: SEO, ads, websites, reputation managementDeveloped "Annie" AI agent—currently deployed in 200+ dental practicesExpert in dental marketing, AI implementation, and practice revenue optimization🔗 Learn More About Annie: https://www.mysocialpractice.com ABOUT THE HOSTS:Michael Dinsio, MBA and Paula Quinn, BSDH empower dental professionals to master practice ownership through proven systems for startups, acquisitions, and operational excellence. Website: https://nxlevelconsultants.com Instagram: https://www.instagram.com/nxlevelconsultants/ Facebook: https://www.facebook.com/nxlevelconsultants/ 🔔 Subscribe  ⭐ Leave a review: Your feedback helps dental professionals discover strategies that transform their practices. 💬 Join the conversation on our LIVE Streams: https://www.youtube.com/channel/UCsstfKdLw7yVdFj7eG0vRxA/ Dental Unscripted:Website: https://dentalunscripted.comAll Episodes: https://dentalunscripted.comYouTube: https://www.youtube.com/@DentalUnscripted RELATED EPISODES:Shark Bite Week Episode 1: Tim Rich explains AI FundamentalsLearn the foundational concepts of artificial intelligence and how it's impacting all industries before diving into dental-specific applications. Dental Practice Marketing StrategiesExplore comprehensive approaches to attracting new patients through digital channels. Outsourcing in Dental PracticesPaula and Mike discuss when and how to outsource administrative tasks to improve efficiency and reduce overhead.

Tim Rich reveals how AI dental claims automation achieves 80% approval rates and predicts voice-interface PMS by 2028! AI pioneer Tim Rich shares insider knowledge from building insurance claim automation systems and explains how dental practices can leverage artificial intelligence today—not five years from now. Discover why traditional PMS systems like Dentrix and Eaglesoft are built on outdated technology, how new technology is automating front office workflows, and what practice owners must know about the coming AI transformation.Rich breaks down the knowledge imbalance between insurance companies processing claims with AI versus dental offices still relying on manual entry. Learn about future plans to use AI to reduce aging AR, improve claims validation. Find out what Tim's predictions are for future developments and prepare your practice to integrate with medical-dental data exchange coming within the next two to three years. TIMESTAMPS: 00:00 Introduction: Shark Bite Week and AI in Dentistry 01:06 Why Dental Practices Are Already Behind on AI 04:14 Tim Rich's Background: From Advertising to AI Pioneer 08:09 Insurance Claims Project: Inside the 80/20 Rule 12:10 The Knowledge Imbalance Costing Dental Practices Money 14:13 Go Dental AI: Automating Claims Like a Human 18:02 Aging AR Problems and Revenue Cycle Solutions 22:32 Large Language Models vs Traditional Software 24:28 Probabilistic Thinking: How Modern AI Actually Works 27:00 Teaching AI to Use Your Fridge (and Your PMS) 30:10 Go Dental's Approach: Reading Screens Like Humans 34:36 Why Big PMS Systems Are Built on Dead Technology 38:45 The Integration Problem: Dentrix, Eaglesoft & Innovation 42:11 2028 Predictions: Two Major Changes Coming 44:49 Centralized Patient Data Exchange Is Inevitable 45:44 Automated Clinical Analysis: Beyond Perio Charting 48:04 Medical-Dental Integration Through AI 52:00 The Mouth-Body Connection Healthcare Missed Guest Contact: Tim Rich - AI Developer & Dental Technology Consultant Connect on LinkedIn: linkedin.com/in/timrich-ai Subscribe to Dental Unscripted Get bi-weekly episodes on practice ownership, emerging technology, financial planning, and operational excellence.Leave a Review: Help fellow practice owners discover actionable dental business insights. Your 5-star review on Apple Podcasts helps us reach more dentists navigating the ownership journey. Next Level Consultants: Work with hosts Michael Dinsio, MBA & Paula Quinn, BSDH for practice acquisition, startup guidance, and operational consulting. Website: https://nxlevelconsultants.com  Dental Unscripted Podcast: Website: https://dentalunscripted.com All Episodes: https://dentalunscripted.com YouTube: https://www.youtube.com/@DentalUnscripted

Dental SEO | Dental Marketing | Dental Practice Growth Stop wasting money on overgeneralized dental marketing packages. This episode reveals how successful dental practice owners are dominating Google Maps, driving new patients, and growing their dental practice revenue with custom SEO strategies. Mike Dinsio and Guido Tabano (CMO, Market My Market) break down dental practice management secrets that actually work for startup dentists and established practices alike. What You'll Learn: Why Google Maps drives 40% of new patients (and how to dominate it)The fatal flaw in $500-$1,500 dental SEO packagesHow to check if your marketing company is plagiarizing your contentGeo-specific strategies that target YOUR community (not generic advice)Why website aesthetics don't matter to Google rankings (but this does)The 5 most-visited pages patients check before calling your dental practiceReview strategy secrets: Why 30 reviews can outrank 300Blog content that converts vs. content that wastes moneyFor Dentists Ready to Scale: Whether you're starting a dental practice, buying a dental practice, or running a dental practice that's plateaued, this episode gives you the dental practice tips and dental industry advice to compete and win. Guest Expert: Guido Tabano brings 20+ years of marketing experience, now applying enterprise-level strategies to dental practices. His company optimizes 2,000+ Google Maps locations with market-specific digital marketing. Key Takeaway: The business of dentistry has changed. Consumer behavior drives patient acquisition. This episode gives you the exact framework for dental practice financial tips, dental marketing strategies, and achieving big results. Perfect for: Dental startup owners, dentists frustrated with current marketing, dental entrepreneurs, DSO operators, and anyone focused on dental practice growth and profitability in dentistry. 🔗 Get Free Market Analysis: https://MarketMyMarket.com Topics: dental seo, dentist seo, dental marketing, google maps optimization, dental practice revenue, growing a dental practice, dental consulting, dental solutions, how to run a dental practice Ratings & Reviews - easy to do! Help us out 🙏 ⭐️⭐️⭐️⭐️⭐️  Show Hosts: Michael Dinsio & Paula Quinn our founders of NEXT LEVEL CONSULTANTS dental practice consulting firmCheck them out on their website - https://nxlevelconsultants.com 00:00 Introduction & Welcome02:18 Meet Guido Tabano05:56 What is SEO? Search Engine Optimization07:24 Market Specific Approach: Why Location Matters10:17 Google Maps: The Foundation of Dental Marketing12:49 Addressing Package Pricing Trap from Marketers18:18 Content Strategy: What Google Actually Wants19:06 Website Aesthetics vs Function: What Google Wants21:08 Consumer Online Behavior Patterns in Dental Marketing23:23 Dentistry as Retail: Accept It or Fight It25:20 What Makes Market My Market Different

In this essential episode of Dental Unscripted, co-hosts Michael Dinsio and Paula Quinn dive into a highly relevant topic for every dental practice owner: the scarcity mindset versus the abundant mindset. They break down how a scarcity mindset (a constant feeling of "not enough" resources, time, or money) can cripple you as a business owner and a person. This mindset often leads to short-term decisions focused on survival rather than long-term growth. Paula shares her personal experience of living in scarcity while running her own practice, sacrificing growth by trying to do all the roles herself. Learn how to shift to an abundant mindset, which is focused on possibility, trust in growth, and long-term thinking. Michael and Paula discuss: The Impact of Scarcity: How fear of loss affects critical decisions, from hiring employees to joining insurance networks.The Role of Strategy and Metrics: The importance of basing big decisions on metrics and proper ROI rather than just "gut feeling" to enable confident leaps of faith.Leadership and Language: Why the dentist must be the leader and visionary of the practice, using positive, abundant language that inspires the team instead of projecting fear and negativity.Bet on Yourself: A powerful reminder that the patient pool is big enough and that no one is better to bet on than yourself to lead your practice to exponential growth.Stop treading water and start focusing on growth! Get the unscripted truth on why a change in mindset is the first step toward building the dental practice and legacy you've always wanted. 4:00 Scarcity Mindset Defined5:18 Abundance Mindset Defined13.31 Behavior Style & DISC assessment17:18 Decisions Based on Dollar Amounts21:55 The Cost of Running a Dental Business25:50 Look at the Numbers & Plan for an ROI29:01 Negative Communication Patterns35:24 Leadership & Goal Setting Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! WATCH LIVE ON YOUTUBEhttps://www.youtube.com/@dentalunscripted About Mike & PaulaMichael Dinsio and Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do for you here: https://nxlevelconsultants.com/

This episode reveals the buyers’ fears (e.g., Paula Quinn's journey and how she worried about being “stuck” with a bad practice or uncovering hidden issues). We also explore the sellers’ excitement mixed with impatience. Phil Hoover notes that sellers’ feel a relief and joy after receiving an offer, but this is just the beginning. Phil also mentions that both parties can use that anxious energy in a positive way in order to work together on a successful transition. The buyer overcoming fear and the seller wanting to make a deal. We discuss how the LOI sets up the entire process and determines the path forward for both parties moving from anxiety to confidence! The LOI’s Pivotal Role: Dive into why the Letter of Intent is essentially a kick-off of a seamless dental practice transition, shaping the journey for both buyers and sellers.  A Buyer’s Emotional Ride: Paula Quinn opens up about her nail-biting apprehension with uncertainties looming while signing an LOI Inside the Seller’s Mind: Phil Hoover discusses the seller’s emotional highs and lows throughout the transition process. The Good Faith Tightrope: Explore the delicate balance of commitment vs good faith and why swift decisiveness is critical.  What Buyers Must Know: Uncover the insights buyers "need to know" focusing on production reports, financials, and clinical focus making a more confident offer without getting lost in the details.  The Broker’s Balancing Act: Phil shares how brokers can juggle multiple offers, and prioritize the dentist's character over cash, focusing on the ones that foster fairness and a good understanding of how the office does dentistry in order to ensure a win-win for all.  Deal-Breakers vs Opportunities: Get actionable tips to stand out to brokers in order to navigate the “hard” truths after signing the LOI, turning challenges into opportunities!  0:00 Intro/Music4:56 What is the LOI - Letter of Intent6:55 The Buyer's Perspective8:57 The Seller's Perspective10:50 Involving Professionals (Broker & Buyer Rep)13:56 You Can Backout of An LOI16:09 What Do Buyer's Need to Know UPFRONT!22:36 Working With A Broker on a Deal25:13 The Buyer's Good Faith & Expectation28:53 Broker's Only Deal with One Buyer32:32 Communicating with a Broker36:12 How to Approach Working with a Broker

Are you struggling to grow your dental practice despite continually bringing in new patients? The truth is, most practices are losing just as many patients as they might be gaining. We talk about the cost of attracting new patients. So join Mike Dinsio and Paula Quinn as they discuss trends in the industry with Steven from Dental Intelligence. They expose the two most critical (and costly) trends in dentistry today. 1. Exploding Patient Attrition: Find out why cancellations and no-shows have nearly doubled, leaving massive holes in your schedule. 2. Collapsing Case Acceptance:  Learn why the rate of diagnosed treatment actually getting completed has plummeted from 46% to the low 30s.  Steven shares the raw data from over 10,000 practices, and the hosts translate these analytics into actionable strategies. They reveal simple systems including the 3 key metrics you must track to stop the cash flow bleeding. We briefly discuss how to boost your team's performance, and how to prevent patients from falling into that dreaded "la-la land" where you never hear from them again. If you're ready to take action and start leveraging data to increase patient retention and drive more revenue, this is the conversation to tune in on! 0:00 Intro2:02 What is Dental Intelligence7:08 Data Trends in Dental Industry13:55 Patient Attrition17:41 Recare & Scheduling24:12 The Cost of New Patients28:10 Industry Wide Decline in Case Acceptance34:25 Patient Relationships40:59 How-to Increase Case Acceptance48:21 Tracking Data in Your Practice About our guest:Steven Jensen is the Vice President of Business Development at Dental Intelligence. For seven years, he has helped dental practices and DSOs accelerate growth, improve profitability, and elevate patient care through data-driven strategies. As the host of the "Growth in Dentistry" podcast and a frequent keynote speaker, Steven is known for delivering actionable insights that resonate with dental leaders at every level. He lives in Utah with his family and is also an accomplished endurance athlete. Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  WATCH LIVE ON YOUTUBEhttps://www.youtube.com/@dentalunscripted About Mike & PaulaMichael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/