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Is your community a quiet library? Or a lively house party? And how do you design and market a community designed for the goals of you and your members? In this episode, we talk with Darnell Brown, a self-described creative polymath, brand strategist, and copywriter, and the founder of Forge, a virtual community for multi-passionate entrepreneurs built on the idea that everyone in the room is a co-equal expert. Darnell has been an entrepreneur since 2008, and now that Forge is three years in, he’s learned a lot about what it takes to keep a community going. We compare notes on how our three communities actually run, including Forge’s expansive, experiment-everything approach versus Jessica’s more focused, curriculum-driven membership. We dig into onboarding, celebrating wins (and bad weeks), and the part almost nobody plans for: how people leave. * How Darnell went from drawing superheroes at age five to graphic design, brand strategy, and storytelling * Why “creative polymath” is a clear position without a known category * Expansive communities vs. focusing communities * Treating community like a perpetual housewarming party: meet people at the door, take their coat, and let them choose which room to explore * Low-friction onboarding: interactive standards, a little gamification, and paths based on how often people plan to show up * The host’s dilemma: when you’re always watching the door, you never get the deep conversation (and why the founder doesn’t have to be the host) * Building a culture of celebration, including weekly wins and the “inverse highlight reel” * Leading with translucency: sharing what didn’t work without giving up your authority * Why off-boarding deserves as much attention as onboarding, and how to make peace with members who ghost * A positive exit makes people more likely to come back (30% of Meg’s first launch after her pivot were returning clients) “A community experience for adults should feel a lot like a perpetual housewarming party. And the thing that I’m thinking all of the time when a new member comes in is: if this was in the real world and I was welcoming them into this mansion, how would I treat them? I’m trying to do the virtual version of meeting you at the door, asking ‘Can I take your jacket?’ and walking you to the most popular room in the house, which is usually gonna be the kitchen or the living room, ‘cause that’s where the conversation’s already happening. But I also want to show you the rest of the house and the different layers. And you might not be interested in that, depending on your personality. You may not even have come for that part of things.” - Darnell About our Guest Darnell Brown Forge Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Anyone can spin up a website with AI now. But for experts who built their careers offline, the hard part was never the tool. It’s knowing what to publish, where, and why. In this episode, we talk with Eleanor Mayrhofer, a digital strategist and web designer who helps people and organizations that regularly publish ideas consolidate, streamline, and showcase their work online. Eleanor came up through design school and the Web 1.0 boom, spent more than a decade in UX and global methodology work at Publicis Sapient in Munich, and now works with executives, academics, novelists, and think tanks who are great at what they do and have no interest in learning Claude Code. We get into why the website is usually just the presenting symptom, how Eleanor matches a distribution plan to someone’s temperament, and why she still builds on Squarespace while getting excited about Claude Design for mockups. We also talk about AI copy flattening niche expertise, what book design teaches you about websites, and the two domains everyone should buy today. * Why “I need a website” is often the presenting symptom of a bigger digital strategy problem * Matching the platform to the person: a blog for the contemplative exec, philosophy talk radio for the professor, a Substack for one specific think tank project * Eleanor’s six-ingredient recipe: goal, positioning, brand, platform, content, and distribution network * “Posting my head off on LinkedIn and nothing’s happening,” and what to build instead * Squarespace, WordPress, and vibe-coded sites: which ones your clients can actually maintain * How AI copy struggles with niche jargon, contested terms, and human stories * AI raising the floor on design while squashing the ceiling, and what book design teaches about structure and hierarchy * Buy your name. Buy your book title. (Or Meg will, just to mess with you.) “If you have this think tank, you need to build it out as a website. It’s like you need to showcase what you can do, and then you need to find bigger publications and point them to that body of work, and then write for those publications. “I’m posting my head off on LinkedIn, and nothing’s happening.” It’s like, well, nothing is gonna keep happening. You need to just have this infrastructure to show to the right people and be able to point to those.” - Eleanor About our Guest Eleanor Mayrhofer Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Spoiler Alert: Neither of us “sold out” our fall launches. But looking at who joined and why, we don’t think that’s the whole story. In this episode, we look back at our fall launches. Last month we walked through what we planned to launch, and both of us ended up pivoting partway through. Jessica walks through a membership price increase, about 60 welcome calls, a cohort that filled 15 of 20 seats, and the realization mid-launch that the membership—not the cohort—had become the place to actually define your foundations. Meg shares why her Signal launch came in at 11 people instead of 15 to 20, what she’d change about her small group workshops, and why she’s moved away from low-cost public challenges. We talk about readiness, longer decision timelines, hand-selling, and why the best-fit buyers this time came from people who’d been engaging with our work for months. * “Which launch?” Juggling a membership price raise, a member cap, and a public and private cohort at the same time * When your product suite changes on you in the middle of a launch * Why almost everyone in Jessica’s cohort had already read the book, joined the membership, or taken a course * Meg’s small group workshops, and how benchmarking can feel like “now I know what to do” * Why low-cost, high-volume public challenges stopped feeling good * Readiness over budget: why buyers are fewer, slower, and more discerning * Follow-up matters more than the sales sequence, and what personal outreach looks like at this stage * Selling integration and discernment, not just information * The staggered launch: why the people buying now first heard from you six months ago “It used to be that the conventional launch strategy was get people on your newsletter six to eight weeks before the launch, have some webinar content, and then sell. And I think what you and I are both discovering is that they need to engage with you and your work six months in advance. They need to understand your way of thinking, not just through newsletters, but through live content, through engaging with your work for a substantially longer period of time. So your launch is really a staggered launch. The people who are joining now, you actually launched to them six months ago in the spring.” - Jessica Programs Deeper Foundations Membership Signal Mentorship Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Most of the conversation about AI and writing is stuck on whether it can write well. Samantha Pollack thinks that’s the wrong question. The one that matters for your business is whether it can write like you, and whether you’d recognize your own voice if you saw it. For the second episode in our series on voice, we welcome back developmental editor and writing coach Samantha Pollack. Sam runs Indie Copy Studio and works with business owners, authors, and academics who share a healthy side-eye for anything artificial, and she explains what developmental editing looks like when it’s applied to sales pages and emails instead of manuscripts. Her answer to “how do I know what I sound like?” is refreshingly unglamorous: you have to write a lot before you can hear it. We talk about why writing to format is how the internet got so much slop long before AI showed up, and the difference between writing to get something from your reader and writing to give them something. Sam also makes the case that reading fiction, and even Hamlet, might be the most useful homework a business owner can take on. * Why “is AI good at writing?” is the wrong question, and what to ask instead * What a developmental editor actually does, and how that applies to a sales page * Why you can’t find your voice before you’ve written enough to see it * Spotting a writer’s signature quirks, and knowing when they tip over into a gimmick * Writing as craft vs. writing to format: how LinkedIn templates and 2016-era copywriting formulas gave us slop long before AI * Free-writing prompts that get you out of outcome mode (starting with “tell me the story of an object on your desk”) * Writing to get vs. writing to give, and the “empathy switch” that keeps flipping mid-draft * Why reading outside the business bubble, especially fiction, makes you a better business writer * Why “I only use AI to edit” is riskier than it sounds if you don’t know how to edit “There are people who will be like, ‘I don’t use AI to write, I just use it to edit.’ And that makes my little editor heart cry, because if you don’t understand how to edit writing, you’re not gonna be able to discern whether or not AI did a good job. And in your mind you’ll be like, ‘Oh, this looks fine,’ because objectively it will look fine. It will be grammatically correct, it will have some kind of varied rhythm. It’s just gonna feel flat and hollow because it isn’t basing anything on a feeling. When you read writing, it creates a feeling. And that’s why AI writing sounds like AI writing, because you don’t feel anything when you read it.” - Sam About our Guest Indie Copy Studio Anarchy on the Blank Page Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Most of us can spot AI-written copy now, even if we can’t say exactly why. With tools like Pangram scanning content for it, sounding like the default has real consequences, and a clearly defined brand voice is one of the best ways to sound like a specific person again. In this episode, we talk with brand voice expert Justin Blackman, creator of Voice Finder and the Verbatim tool, about what brand voice actually is and how to find yours. Justin breaks it down into three things you can measure: vocabulary, cadence, and tone. He explains why AI copy drifts toward the average of every human on the planet, and how he pushes clients to defend each word they use to describe themselves until it earns its keep. We get into Latinate versus Germanic words, why AI and copywriters both write shorter sentences than most people, and what separates optimistic from confident on the page. We also compare what ChatGPT and Claude say our own brand voices are, and hear about the GIF that took Justin an hour to choose. * The phrases that give AI away: “where the center holds,” “load-bearing,” closing the gap, “it’s not X, it’s Y” * Justin’s three measurable parts of brand voice: vocabulary, cadence, and tone * Why jargon and insider language can be a feature when they attract the right people and repel the wrong ones * “Friendly, human, and casual” as the trifecta of nothingness * Latinate vs. Germanic words, and why “prickly” lands differently than “deflating” * Building a vocabulary theme from your background, from roots-to-fruits and broadcast signals to Indiana Jones * Why AI sentences run shorter than most human writing, and how that’s changing the way all of us write * Why a book written like an email is so hard to get lost in * Optimistic, hopeful, or confident? How each one changes the words you put on the page * What your GIF choices reveal about your brand voice “If you ask most people, and just about damn near every brand on the planet, what they sound like, they’re gonna default to the same thing. They’re gonna say friendly, human, and casual. It’s the trifecta of nothingness. It’s in damn near every brand voice guide I’ve ever seen. Friendly is more of a personality. It’s the way that you show up. It’s what you do for people. It doesn’t define how you talk.” - Justin Blackman About our Guest Justin Blackman Voice Finder Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Most research gets done to communities: someone extracts the data, publishes the paper, and is never heard from again. Tanisha Tate Woodson built a firm on the opposite premise — and then did the less glamorous thing, which was turn that premise into an actual codified method. In this episode, we talk with Tanisha Tate Woodson, who runs Woodson Insights Research and Evaluation, working with nonprofits, government agencies, and funders to humanize data and show the impact of their work. She walks us through her approach: four dimensions that get dialed up or down for every engagement, culturally responsive methods that let people tell their stories the way they actually want to, and a sense-making session at the end so the report doesn’t die on a shelf. Then we get into what having a method has done for the business. Tanisha’s RFP win rate is around 50% in a field where 15-20% is normal, because she’s bidding on one or two instead of five and can answer a proposal from a process she’s already written down. She built an AI skill that knows her red flags and tells her when to pass. And she’s growing on referrals and community relationships with limited social media presence. This is a meta episode — premise, method, methodology in action. * Storytelling as data: why observation and conversation are data, not just spreadsheets * Why funders and the nonprofits they fund are speaking two different languages * Research done to communities vs. research done with them — and the harm history behind the suspicion * Why every engagement ends with a two-to-three-hour sense-making session, not a report on a shelf * The through line from a promise made to a community to an artifact that actually goes back to them * The four dimensions that get dialed up or down for every client — and the myth that community-engaged work is less rigorous * Culturally responsive method in practice: PhotoVoice, video, and a focus group built on Chutes and Ladders * Building the Black Data Pulse panel so recruitment stops eating clients’ budgets * Why a codified process doubled her RFP win rate — and how she decides what not to bid on * Using AI as a trained junior team member, not a proposal generator * Growing a business on relationships and referrals with no Instagram account * What “know yourself first” has to do with whether your AI output sounds like you “There’s a huge myth in the field that when you’re close to the communities, when you’re doing community engagement work, it’s no longer rigorous, and that’s not true. It’s more rigorous because now we’re embedding community perspectives into their work. We’re not only embedding them into the work, but we’re also articulating the cultural relevance of the work that we’re doing. Are people telling the stories in a way in which they wanna be told? So if, for instance, if you wanna hear from students, do students wanna take a survey? No. So we think about the culturally responsive methods as also thinking about who you wanna hear from and how do they want their stories to be told.” - Tanisha Tate Woodson About our Guest Woodson Insights Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Most of us have a very specific image of cold email: a stranger who never heard of us, selling something we never wanted, in language no human being would actually use. But “cold email” just means an email to someone who doesn’t know you yet—and the version most of us are reacting to is only one way to do it. In this episode, we talk with Laura Lopuch, who helps online service providers start conversations with high-quality leads through cold outreach. She built the WARM framework and the Warm Client Method, and her whole argument is that the leads you want are already out there leaving public signals about the problems they have—you just have to do the research before you hit send. We talk about what qualifying someone actually looks like from the outside, how to name a prospect’s blind spot without insulting them, why “are you interested?” is a better ask than “book a call,” and where the follow-ups fit. We discuss the reality of dealing with inbox overwhelm, how to stand out from the volume of terrible cold outreach, and why outreach isn’t just for prospecting. * What a cold email actually is—and why the transactional “buy my stuff” version is a myth * Gap signals: reading the public evidence that someone has the problem you solve * How to infer budget, team size, and urgency before you ever send an email * Naming a blind spot without negging—using outside research instead of “your brand is bad” * Consent-based outreach and why “are you interested?” is the right-sized ask * Micro-yeses in the email vs. escalating-commitment persuasion tactics (they’re not the same thing) * Fast burn vs. slow burn: sales emails, podcast pitches, collaborations, workshops, JVs, sponsorships * Whether this works for B2C and coaching, not just B2B services * Laura’s actual numbers—reply rate, conversion rate, and why the wins live in the follow-ups * Why the low bar in everyone’s inbox is good news for anyone willing to sound like a person “A lot of people get confused when I say relevant, and they're like, 'Yeah, first name, company.' And it's not actually that. That's personalization. That's icing on the cake. The relevancy is the deeper method of tapping into what is this person's existing goal? What are they working towards? Are they working to sell their agency in five years? If so, they need a controllable source of getting new clients in the door, one that doesn't depend on algorithms.” - Laura Lopuch About our Guest Laura Lopuch The WARM Client Method Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Most program pages tell you what you get — the calls, the modules, the bonuses. They almost never tell you why the thing is six weeks instead of six months, or why the schema markup lesson moved from week three to week six. In this episode, we walk through our own fall programs: Meg’s Signal, a year-long mentorship focused on AI discoverability, and the seventh round of Jessica’s Define Your Foundations cohort. We’re not pitching them so much as taking them apart — what’s in each phase, what order things go in, what we changed after watching people get stuck, and what we’ve learned about how long it actually takes for work to sink in. We talk about why Meg teaches live twice a year instead of going evergreen, why Jessica spread the “intellectual horsepower” decisions across six months instead of front-loading them, how the BEACON framework maps to positioning work, and where our two programs hand off to each other. We also get honest about who each program isn’t for. * Why the length of a program should be dictated by what’s actually in it Signal Details: * Meg’s Signal: four three-month cycles, and why it’s a mentorship, not a membership * Why “learn it twice” beats “learn it once” — and what happens between the training cycles * Why Meg won’t make the program evergreen (spoiler: the material changes every six months) * The BEACON framework: brand entity, expertise, authority, content infrastructure, omni-channel presence, narrative Define Your Foundations Details: * Jessica’s four phases in Define Your Foundations — and why phase one is setting down the shoulds * “Business model Tetris”: how your client, offer, and price point change what marketing you actually need * Why front-loading every big decision makes people feel behind * Co-working and laser coaching vs. office hours — designing for people who don’t ask questions in groups * The three things that separate cohort members who get results from those who don’t Which Program Might Be Right for You: * Where positioning work ends and discoverability work begins (and which one to do first) * Who each program is not for “There’s another business coach who does a six-week accelerator, and she goes through her six core systems, because she has six systems similarly. And I’m like, ‘that is like pouring a flood of water onto concrete.’ It’s so fast. Her whole thing is fast, and my philosophy is that if you try to learn six full business systems in six weeks, you’re not gonna retain any of it. So my point of view is not just about what the systems are, but how it informs the offer itself and the client I’m serving. And if they want speed, awesome. My narrative has to connect to what I’m selling and why.” - Jessica Resources Signal — Meg’s year-long mentorship program Define Your Foundations — Jessica’s six-month cohort The Deeper Foundations Membership Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

[A note before you listen: This episode includes candid discussion of suicide, suicidal ideation, mental health crisis, psychiatric hospitalization, addiction, and chronic illness. Please take care of yourself — skip it, save it for later, or listen with someone.] Failure is one of the only universal experiences in business, and it’s also the one we’re least willing to say out loud. Most of the time when failure does get talked about publicly, it’s been sanded down into a tidy redemption arc or it’s behind a paywall. Jess Manuszak decided to throw a party instead. In this episode, we talk with Jess Manuszak, owner of the Denver copywriting studio Verve and Vigour and founder of The Failure Ball, a biannual black-tie event where people get on stage in gowns and crowns and tell the truth about how they failed. The Ball started in 2020 with a goal of 30 attendees, sold out at 78, and last year filled a Victorian mansion with 200 people. All profits go to To Write Love On Her Arms, because the connection between shame and suicide is exactly why the event exists. The next one is September 19, 2026 in Denver. We talk about the difference between the failures we actually caused and the ones the online business world decided to call failures, why the format has to be in-person (and glamorous, and not under fluorescent lights), and how to know when your story belongs on a stage versus in your therapist’s office. * Why shame festers when failure gets left in the dark * The rule that a failure has to be one you actually caused * Getting a job isn’t a business failure — but the industry treats it like one * Why the format is a ball, not a summit, a conference, or a podcast * The failure behind the failure: what speaker coaching actually uncovers * “You don’t have to turn your trauma into content” — and how to know when you want to * Knowing why you’re sharing: to feel less alone, to be witnessed, or to get input * Where the line sits between authenticity as a human and your brand’s story * Holding space for clients versus asking clients to hold space for you * Why at least one Failure Ball speaker every year is actively failing, with no gold bow on it “We know the psychology behind shame. We know that the antidotes to shame are community, non-judgment, sharing, and self-kindness. That’s really what we’re here for — drag your dark secrets into the light. You feel like they’re so dirty. Bring them into this room and you’ll see how squeaky clean they actually are, because I guarantee someone in this room relates. It’s the failure behind the failure. Everybody wants to be loved. If you’ve had a launch that failed, maybe everyone hasn’t lost a million dollars at launch, but everybody wants to try to have financial stability in their life. It’s those underlying threads that connect everyone and help heal that trauma — versus, for $27 in four installments, we will heal your shame for you.” — Jess Manuszak Resources Referenced The Failure Ball Mike Ganino’s episode Nicole Lewis-Keeber’s episode Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

We’re both getting pitched constantly by emails that clearly came from a bot that scraped our show notes, and the reason they don’t work isn’t the outreach itself. It’s that there’s no distinct perspective behind it. In this episode, we talk about the chicken-and-egg problem underneath developing a reputation and referrals: you need a point of view to get in the room, but you need to be in rooms with actual humans to sharpen a point of view. We get into why AI-workshopped positioning defaults to the average of what everyone else is already saying, what it actually takes to be referable, and how long it really takes for an angle to become something people seek you out to talk about. We’re honest about the awkwardness of testing out your language with other humans and provide a “call me when” framework to help you sharpen your positioning for your network and for AI. * The chicken-and-egg problem: needing a POV to get in the room, and needing the room to build a POV * What it actually takes to be referable: category, persona, approach/angle * The “Call Me When” exercise, and why specific scenarios are often clearer than results-based messaging * Semantic vs. somatic: reading the face of the person you just pitched * The “take your name off of your website” test * Why “I could do that” is a trap, and how naming what you don’t do tightens your referrals * The three-year timeline of turning a topic into inbound requests * Being known for a feeling, not just a framework * The linguistic throat-clearing AI adds, and how to cut 20–30% of it “The perspective has to come first. The uniqueness, the differentiator has to come first. Because people are busy, inboxes are crowded, DMs are full of garbage, and if your pitch sounds like everyone else’s pitch, or if your website sounds like everyone else’s website, or if your email sounds like everyone else’s email, then I don’t care how many times you workshop it — I could take your name off of it and put someone else’s name on it, then I’m not gonna hire you. I’m not gonna bring you into my membership. I’m not gonna bring you on the podcast. You might be the nicest human alive, but if I don’t hear something different in your messaging, then I don’t know how to amplify your message.” - Meg Resources Referenced Angie Stegall - Coach Sharon Wagner - Branding Hillary Weiss Presswood - Campaigns Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Most of us who work for ourselves aren’t one clean thing—we’re cartoonists who also teach, consultants who also write, coaches who also run the whole business. And after a couple decades of that, you can end up with an enormous body of work that almost nobody can actually see, least of all the AI tools now deciding who you are. To talk through what to do with a career’s worth of ideas, we’re bringing on Meg’s friend, colleague, and client, Jessica Abel. Jessica is a cartoonist and author turned business coach for professional creatives, helping them finish the self-generated work that has no deadline and get paid well enough to actually have time for it. In this episode, she walks us through the very unglamorous process of taking 10-plus years of courses, newsletters, and frameworks, most of it locked behind paywalls or buried in podcast audio, and making it cohesive and legible for both people and AI. She and Meg get honest about why podcasting is great for ideas and terrible for discoverability, what it actually takes to update a Wikipedia page, and why The Guardian counts as proof but a marketing podcast doesn’t. We talk about the difference between productivity and capacity, why “decide” and “reflect” are the phases everyone skips, and what it means to pay yourself first with your time instead of your leftover minutes. We get into cyclical burnout, idea debt, and the genuinely hard work of deciding what you’re not going to do—and being at peace with it. * Why “multi-hyphenate” isn’t a bug of entrepreneurial life * Cyclical burnout: what happens to someone who always has new ideas * How Jessica consolidated a career-long body of work into something legible using a bottom-up, feedback-driven process (and Claude) * Capacity as a lens—not just your time, but your neurological and emotional bandwidth—and why it fluctuates by the day and the season * Grow work vs. build work, and the tension between expanding your audience and cementing a legacy * What it actually takes to be legible online—AI discoverability, entity confusion, and why Jessica still shows up as a cartoonist first * The Creative Engine’s four phases—collect, decide, act, reflect—and why decide and reflect get skipped even though they’re the shortest * The “flexible container”: building a finishing structure with edges that can still absorb a sick kid or a health flare-up "I actually hate the word productivity and try to not talk about myself as a productivity coach, because—I still have to use it a lot 'cause it's the word people know. But productivity literally means: how do you have the same amount of capacity and jam more stuff into it? How do you get more stuff out of whatever you have available? And of course you can look at it different ways, but that's literally what it means in the economic sphere. Which is just a point of view that doesn't work for humans, and especially creatives and people who have big ideas and are trying to do the self-generated stuff." —Jessica Abel About our Guest Jessica Abel Out on the Wire In the Weights Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Aggressively Human went on hiatus for July, and we’re back to talk about what the break actually looked like! In this episode, we catch up on what our month off actually looked like — Jessica’s West Coast “book tour” meeting Deeper Foundations members across four cities, and Meg’s glaucoma surgery and a quieter, more foundational summer of business work. We talk about travel, illness, eye surgery, membership relaunches, and the discomfort of resting without immediately filling the space with something new — plus why a genuine pause turned out to be exactly what both the business and the podcast needed. * Why Jessica took her book on an unofficial “tour” through Seattle, Portland, San Francisco, and LA * The public transit challenge: one rideshare in twelve days across four major cities * Meg’s glaucoma surgery, what a week without screen time actually looks like, and why she scheduled it for the slow season * What it actually looks like to let go of “big, hairy, ferocious projects” for a season without the business falling apart * Relaunching the Deeper Foundations membership without ever having done a formal launch sequence before * The “collective pause”: a shared sense that clients, colleagues, and the industry at large all pulled back at the same time this summer * Why reflection is the step that gets skipped in a weekly podcast cadence — and why that’s a problem worth solving * The World Cup as a rare moment of monoculture in an increasingly fractured media landscape * What “resting but not regenerating” feels like when travel and motion replace actual stillness “I think sometimes when you’re in a production content creation process, you don’t have a chance for reflection. When it comes to podcasting, because of the weekly cadence, you’re always gathering ideas, lining up guests, and thinking about what you want to talk about. Then we have to get together, we have to record, we have to produce, we have to create the show notes — we have to do all these different things. And that fourth step, reflect, is the easiest one to miss, because the cadence has been determined, and we lose sight of what it is we’re trying to do here.” -Meg Resources Leaving the Casino Just for the Summer by Abby Jimenez Succubus Blues series by Richelle Mead School of Moxie with Mary Williams Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

Taking the whole month of July off breaks the weekly cadence we’ve held all year—and one of us is famously bad at taking time off. But this isn’t a best-of rerun or a quiet fade; it’s a deliberate choice to downshift, and we wanted to talk openly about why we’re making it and what it actually takes to pull off. In this episode, we get into what’s behind our summer sabbatical: the planning required to step away (turns out you have to prep in advance), why listenership naturally dips in the summer, and why we decided against reposting old episodes under a “best of” label. Meg talks about her seasonal rhythm—short summers in a cold climate, kids’ camp schedules, less desire to sit at a microphone—and Jessica walks through a stretch of heavy travel, a meaningful family transition, and finally having the room to take a real beat. We talk about the difference between maintaining and growing, why a body of work keeps earning for you even when you slow down, and the case for “mental composting” as actual business strategy. We also get into relationship marketing that doesn’t look like marketing, and why taking time off doesn’t mean you’re bad at your business. Plus a live tarot pull that may or may not predict another book. * Why we’re taking all of July off—and why it’s a sabbatical, not just a slowdown * The prep it actually takes to step away (hint: start two to three months out) * How summer listenership shifts when everyone’s out living their lives * Meg’s seasonal rhythm: cold-climate summers, camp schedules, and working less on purpose * Jessica’s summer of travel, a family transition, and finally taking a beat after years of building * Why a “body of work” keeps working for you when you stop pushing * Mental composting and the case for creative downtime (see: Lin-Manuel Miranda in an airport) * Maintaining vs. growing—and why you don’t always have to be in growth mode "Taking time off doesn't mean you're bad at your business. But it does mean that if we're going to take time, we need to prepare for that two to three months in advance. Otherwise it's that vacation-y feeling where you cram. I don't have a whole bunch of curriculum that I'm creating. I'm not writing and launching the book. I'm at a place where I can take a beat, so I'm gonna take it. Past Jessica did a good job, present Jessica is gonna take advantage of that, and future Jessica already knows what she's doing in August and September. There's more launches coming. They're just not happening in July." -Jessica Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

When you need a VA, a podcast producer, or just a new place to get your nails done, what do you actually do? You ask someone. But we don’t recommend someone who just gets the job done — we recommend those providers with outstanding customer experience. In this episode, we talk with Nikki McKnight—Meg’s romance-podcast co-host, operations expert, and newly minted Certified Customer Experience Professional—about why she niched her business down into customer experience and launched a new business podcast called Would Recommend. Nikki walks us through how she went from “I can do everything” operations work to building a practice around a single belief: that for founder-led businesses, customer experience is the best marketing and retention strategy there is. We dig into the difference between customer experience and customer journey, why emotions are what actually drive referrals, and how matching your brand promise to your real experience builds (or breaks) trust. There are frameworks—Nikki cannot help herself, and neither can we—but mostly it’s a conversation about the gap between what we say we deliver and what it actually feels like to be on the receiving end of it. * Why Nikki niched down in belief rather than service or audience—and why that’s easier to sell and refer * The customer experience pyramid: satisfaction → ease → enjoyment—and why advocacy only lives at the top * Customer experience vs. customer journey: “the journey is a lane, the experience is the whole highway system” * Why emotions create memories, memories create perception, and perception is the only thing that drives behavior * Brand promise as an operational standard (not a mission statement)—and why you can control your promise and experience but never your customer’s perception * The Mr. Rogers writing rule that changed how Nikki thinks about every email, sales page, and support reply * Category expectations: how to spot what customers already assume about you—and deliberately disrupt it * Giving your customers the language to refer you (because “you just need Nikki, go” doesn’t convert) * When great delivery meets AI-generated marketing—and why a mismatch quietly destroys trust * Principles vs. methodology, and why lead magnets built on tactics expire the moment the platform changes * CX train wrecks (yes, QuickBooks and Canva, we’re looking at you) and reporting “from the scar, not the wound” “Your whole job is to create memories. Because if you can elicit an emotion in someone, emotions are what create memory. When someone creates a memory, then they have a perception of something, and it’s perception that drives behavioral change. You can’t just jump straight to a behavioral change. And customer experience is not just what starts when someone pays you. It’s not the customer journey. The journey is a lane. The experience is the whole highway system.” - Nikki McKnight About our Guest Would Recommend (Nikki's new podcast) Unreasonable Hospitality by Will Guidara CCXP – Certified Customer Experience Professional designation Acceleration Strategy Inc. (12-week customer experience program, Toronto) Fixable with Frances Frei and Anne Morriss (the Southwest episode) Derek Thompson's podcast: the NBA / Adam Silver episode Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com

SEO in 2026 doesn’t look anything like it did even a year ago, or even a month ago as you’re reading this in June of 2026. If you’re still thinking in terms of domains and backlinks and keyword-driven page views on Google, it’s time to update your worldview. In this episode, Meg breaks down entity-focused search and discoverability: the shift from optimizing the domain versus optimizing the entity and the person. She explains what an entity actually is (think of it as a star in a constellation, or a suspect on a murder board with red strings connecting everything back to you), and why so many of us have fragmented, disconnected, or missing entity signals without realizing it. This is the same material that opens her Signal mentorship, compressed into one conversation. We talk about why your full name needs to be on your website, what schema markup does and why it’s suddenly mattering again, and the difference between work you control (your own pages and copy) and the third-party validation you can’t fully control but absolutely need. This is the first step of the slow, compounding, multi-month play—and why the work pays off even if the AI citations take their sweet time to show up. * Why “it’s not just Google anymore” changes everything about how you get found * What an entity actually is—person, book, program, company—and how they connect like a constellation * The three most common problems: missing entities, disconnected entities, and entity fragmentation * Why Meg’s own podcast and business weren’t connected in the AI knowledge map (and how she fixed it) * The copywriting habit that’s quietly hurting you: all client-facing language, no expertise or “who I am” * Schema markup explained in plain English—and the “Same As” code that ties your whole body of work together * How to narrate a pivot so AI (and humans) know you’re the same person who changed * Why you can build a perfect entity and still not get recognized without external validation * The referral guide idea: a “call me when” doc for both the humans and the machines * How long this really takes—and why Perplexity shows changes before ChatGPT ever will “We get to signal that we would like things to be entities, but we do not get to decide which are the entities that are recognized. So, Jessica Lackey already exists in the knowledge map. We know that because if you go to ChatGPT or Claude or Google and say, ‘Who is Jessica Lackey?’ there’s an answer there. But unless you are super clear about this is what I want you to do, AI can pull from anywhere. So if you wanna be more in control of how you’re represented and the language that it’s using about you, then you need to be clearer about how you want to be defined.” -Meg Resources Signal Mentorship Connect with Us Listen on Spotify Listen on Apple Podcasts Meg Casebolt Jessica Lackey This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit aggressivelyhuman.substack.com