Advertise on podcast: Just a Couple of Dentists

Free checklist from this episode: Stacy's New Patient Call Training Checklist, made with Mango Voice → https://go.startmilo.com/jacd-checklist This Week's Episode Stacy DiDonato from Mango Voice is back for round two, and we're putting her dental front desk skills to the test again. This time, Eric plays the difficult patient while Stacy has to figure out how to handle whatever he throws at her. A patient who thinks they were billed twice. Another who swears they never received fluoride treatment. Someone who shows up 20 minutes late and still expects a full cleaning. And, of course, the patient who keeps canceling their two-hour crown appointment. We get into how to handle these situations without making things worse, including: - When to stand your ground and when to just write off the $40. - How to explain insurance statements without confusing patients even more. - What to say when a patient shows up late but still wants everything done. - How to enforce cancellation policies without sounding like a jerk. - Why patients who repeatedly cancel might not be telling you the real reason. Along the way, we talk about why front desk training matters, how to avoid turning small disagreements into lost patients, and why having 30 years in dentistry doesn't necessarily mean you have 30 years of experience. Can Eric finally stump Stacy? You'll have to listen to find out. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 💸Sequence – Making money and building wealth are two different things. Sequence helps you automate what happens to your money by connecting your financial accounts and setting up rules to move money toward savings, investments, or paying down debt. You can even allocate a percentage of incoming money automatically. Just a Couple of Dentists listeners get their first month free at getsequence.io with promo code coupleofdentists. 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

We were at AADOM last month and got to spend some time walking around the vendor booths, catching up with companies we've used in our own practices, and checking out some of the new technology they're working on. A couple of things caught our attention, so we decided to sit down with Flex Dental Solutions and Moolah to learn more. First, we talked with Jenny from Flex about their new payment processing system, patient financing through Affirm and Klarna, and some updates they're making to insurance verification. As longtime Flex users, it was pretty cool to see how much they've expanded since we first started using them. Then we sat down with Mark from Moolah, who showed us something I thought was pretty damn clever. They've figured out how to turn a regular credit card terminal into a device that can present treatment plans, collect signatures, set up payment plans, and process payments. Basically, a lot of the stuff we've been using separate iPads for all these years. We also got into payment reconciliation, why Alex insisted on accounting for every penny when we owned our practices, and whether Moolah stole its latest idea from Chili's. A quick bonus episode with some interesting technology that could make life a little easier for your front office.

Having systems in place is one thing... Making sure your team actually follows them is another. That's why Alex created Milo, an app that bridges the gap between having systems and actually getting things done. With checklists, recurring tasks, and built-in accountability, Milo helps turn your processes into action. Learn more HERE! This Week's Episode Dr. Gary Glassman is the Chief Dental Officer of Dentalcorp, a DSO with over 650 dental practices. And he's on a mission to change the way dentists think about oral health. He's calling it "Oral Fitness." The idea is pretty simple. What's happening in your mouth affects a lot more than just your teeth, and Gary believes dentistry needs to do a better job connecting oral health with overall health. We start off talking about a patient Eric had the day before recording who was adamant she'd rather have her tooth pulled than get a root canal. Gary breaks down some of the biggest misconceptions about root canals, including the claims that they cause cancer and other systemic diseases. Then we get into Oral Fitness, the relationship between oral inflammation and whole-body health, and some of the newer technology being developed to help dentists identify and monitor inflammation. Of course, we had to ask the practical questions. How do you actually implement this in a dental practice? Who's paying for it? And how do you convince patients to care about something that doesn't hurt? We also get into the differences between Canadian and American dental insurance, why dentists are terrible at letting patients finish a sentence, and whether a $10 inflammation test could eventually help with insurance approvals. Gary has spent his career saving teeth. Now he's trying to help dentists prevent the problems that lead to root canals and other major treatments in the first place. In this episode: Why patients still refuse root canals The myths connecting root canals to cancer and systemic disease What Gary means by Oral Fitness How oral inflammation relates to overall health New technology for measuring inflammation in the mouth Making preventive care work in a profitable dental practice Canadian vs. American dental insurance Why dentists need to get better at listening to patients Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Having systems in place is one thing... Making sure your team actually follows them is another. That's why Alex created Milo, an app that bridges the gap between having systems and actually getting things done. With checklists, recurring tasks, and built-in accountability, Milo helps turn your processes into action. Learn more HERE! This Week's Episode How many times have you had a patient come in with a broken tooth, smoothed down a sharp edge, and billed out a limited exam? Turns out, you might have been billing that wrong for years. We sat down with Dr. Jim DiMarino from Practice Booster to talk about dental coding, and it didn't take long before Eric started questioning how he's been billing certain procedures for the last decade. We get into the difference between D9110 (palliative treatment) and D0140 (limited evaluation), why a coding change in 2023 matters, and how using the wrong code can affect both your reimbursement and your patient's insurance benefits. We also cover when to code out a D0180, a D4346, common mistakes with scaling and root planing, and why outdated codes could be costing your practice thousands of dollars. Oh, and apparently there have been 309 dental code changes since COVID. So that's fun. If you've ever thought, "I'm pretty sure we're billing that correctly," this episode might make you reconsider. Topics covered: D9110 vs. D0140: What's the difference? Why the 2023 palliative coding change matters How coding affects insurance frequencies and reimbursement When D0180 and D4346 are appropriate Common SRP documentation mistake Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Every office slowly drifts. Checklists get skipped. Processes change. Before long, nobody remembers the "right" way to do things. That's exactly why Alex created Milo, an app that helps your team follow checklists, complete recurring tasks, and stay accountable. Learn more HERE! This Week's Episode What does it actually take to add sleep dentistry to a general dental practice? This week, we're joined by Dr. Marc Newman, who shares how he went from struggling to fill his schedule in his family's dental practice to building a successful dental sleep medicine program that now accounts for 25% of his production. Marc walks us through how he got started, the challenges of getting his team on board, building relationships with physicians, navigating medical insurance, and figuring out how to actually make the program profitable. We also get into the clinical side of treating sleep apnea, why some patients can't tolerate CPAP, and how oral appliances fit into the picture. In this episode: How Marc got started in dental sleep medicine Finding patients and building physician referral relationship Navigating medical insurance and sleep studies CPAP vs. oral appliance therapy The business side of sleep dentistry Balancing sleep medicine with general dentistry The challenges of working with family Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Ask three team members how to complete the same task. If you get three different answers, you don't have a system...you have habits. That's why Alex created Milo...to help out dental offices standardize checklists, recurring tasks, and workflows so everyone is on the same page. Learn more at https://go.startmilo.com/jacd This Week's Episode What happens when you get three people together and start pitching half-baked dental business ideas? Reuben Kamp joins us to see what we can come up with. An AI schedule optimizer. “Game film” for dentists. Dentist-only vacations. An Apple Watch app that shocks you out of bad habits. Foot massagers built into dental chairs. Some are terrible. A few we might actually be onto something with. We also get into what Reuben has been doing with AI at Darkhorse. He’s built more than 100 AI-powered workflows and says he’s eliminated roughly $15,000/month in third-party software costs by building a lot of the tools himself. Which brings up an interesting question: If you can build your own version of a $2,000/month piece of software in a few days, what happens to all these software companies? We also talk about employees using AI without the doctor knowing, automatically grading every phone call, APIs, and just how quickly all of this is changing. In this episode: • Our best (and worst) dental business ideas • An AI schedule optimizer for building a $10,000 day • “Game film” for dentists • An app that literally shocks you out of bad habits • Dentist-only vacations • Reuben cutting ~$15K/month in software costs with AI • Using AI to automatically grade phone calls • Why some dental software companies should probably be nervous Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Ask three team members how to complete the same task. If you get three different answers, you don't have a system...you have habits. That's why Alex created Milo...to help out dental offices standardize checklists, recurring tasks, and workflows so everyone is on the same page. Learn more at https://go.startmilo.com/jacd This Week's Episode   What if one weekend and $2,000 worth of free coffee could bring 30 new patients into your dental practice? Dr. Cody Boals joins us to talk about the grassroots marketing strategies he used to grow Kissing Camels Family Dentistry from a startup with zero patients. He breaks down exactly how his coffee giveaway worked, why some of his other marketing ideas completely failed, and how he thinks about deciding what’s actually worth trying. We also get into free athletic guards, community events, working with marketing companies, tracking ROI, and why dentists shouldn't completely outsource responsibility for growing their practice. Plus, we brainstorm a few increasingly questionable marketing ideas of our own. In this episode: 00:02:47 – The $2,000 coffee marketing idea 00:06:05 – How buying coffee led to 30 new patients 00:10:50 – What the coffee campaign actually cost 00:13:33 – Grassroots marketing ideas we tried at our startups 00:19:26 – When grassroots marketing is actually worth your time 00:22:21 – Cody’s marketing idea that completely flopped 00:24:03 – Getting new patients by giving away free athletic guards 00:26:13 – Why most dentists don’t follow through on marketing ideas 00:31:40 – Marketing ideas Cody still wants to try 00:45:16 – Why you sometimes just have to try the dumb idea Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task. If every answer is a little different, your systems are living in people's heads instead of your practice. That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice. Learn more HERE. This Week's Episode How good is your team really at answering the phone? In this episode, we put Stacy DiDonato, a practice performance coach with more than 30 years of dental industry experience, to the test with real calls dental offices get every day. Eric plays the patients. Stacy has to get them scheduled. We role-play everything from the easy new patient looking for a cleaning to the price shopper asking, “How much is a crown?” Then we stop the calls along the way to break down exactly why Stacy says what she says. We get into how to take control of a call without sounding scripted, why you shouldn’t lead with insurance, the questions your front desk should be asking, how to handle out-of-network patients, and the small language changes that can completely change a conversation. We also talk about where AI receptionists fit into all of this, why complicated dental calls are still difficult for AI, and how AI can actually be used to train your team on phone skills. This was one of our favorite episodes to record and we hope you enjoy it! Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Every office slowly drifts. Checklists get skipped. Processes change. Before long, nobody remembers the "right" way to do things. That's exactly why Alex created Milo, an app that helps your team follow checklists, complete recurring tasks, and stay accountable. Learn more HERE! This Week's Episode Clear aligners can feel simple… until you’re halfway through a case wondering what the hell happened. Dr. Matt Standridge is back to break down one of the biggest reasons dentists get frustrated with aligners: case selection. We talk about why some cases are much more predictable than others and how understanding a few basic principles can keep you out of refinement hell. We discuss: Why aligners only work by pushing on teeth What attachments are actually doing The best clear aligner cases for dentists to start with Why crowding, deep bites, and narrow smiles are often “green light” cases How a hidden Class II can get you into trouble Why beginners should stay away from Class III cases When IPR makes sense—and when it might not Why some 20-tray cases turn into another 20+ trays of refinements How treating a deep bite can address more than simply giving someone a night guard A simple green light, yellow light, red light approach to case selection If you’ve wanted to do more clear aligners but aren’t always sure which cases you should actually take on, this episode gives you a much simpler way to look at them. Special Offer for Our Listeners Matt is offering our listeners $500 off his online Ortho course! Use coupon code JACD26 at https://orthodonticxp.com/ to save $500. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Ask three team members how to complete the same task. If you get three different answers, you don't have a system...you have habits. That's why Alex created Milo...to help out dental offices standardize checklists, recurring tasks, and workflows so everyone is on the same page. Learn more at https://go.startmilo.com/jacd This Week's Episode Dr. Mike Costa is on pace to do 500 full arches this year. But he didn’t start out as an implant dentist doing hundreds of cases. Mike and Eric actually crossed paths years ago as dentists in the Navy. After leaving the military, Mike found his way into a fee-for-service practice in Knoxville, Tennessee, where a partnership with the right mentor helped completely change the direction of his career. Today, Mike says he’s the #1 Yomi robotic implant surgeon by volume and has built a team capable of completing 6–10 full arches every week. We talk about how he went from doing bread-and-butter dentistry to becoming the dentist other dentists refer complex cases to, why working Fridays became an unexpected growth strategy, and how adding IV sedation, robotic surgery, digital workflows, and an in-house lab allowed the practice to keep increasing its implant volume. Mike also walks us through what actually happens when a full-arch patient enters his practice—from the initial consultation and 3D facial scans to AI smile design, robotic implant placement, photogrammetry, and delivering a fixed set of teeth within 24 hours. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task. If every answer is a little different, your systems are living in people's heads instead of your practice. That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice. Learn more at https://go.startmilo.com/jacd This Week's Episode Signing a lease for your dental practice seems pretty straightforward… until you realize how much control your landlord can actually have over your business. We sat down with Stephen Strecker of Tower Realty to talk about how dental real estate has changed since COVID and where the biggest opportunities are for dentists today. Stephen breaks down why personal guarantees have become so common, how the wrong assignment language can cause major problems when you eventually sell your practice, and why the rent you negotiate isn't even close to the whole story once triple nets and CAM charges get involved. We also get into why prime retail space has gotten so expensive, whether paying more for visibility is actually worth it, and the surprising opportunity Stephen is seeing in office space right now. We cover: • How dental leasing has changed since COVID • Why landlords are asking for personal guarantees • The lease provision that can create problems when you sell • Why dentists are competing with restaurants and national retailers for space • Retail vs. office space for a dental practice • Why $40/sq. ft. rent might actually cost you closer to $55/sq. ft. • What triple net and CAM charges actually pay for • How to protect yourself from rapidly increasing landlord expenses • Whether dental rents will keep going up • Why the market may finally be shifting back toward tenants Plus, Alex and Eric revisit the tiny 1,250-square-foot practice Alex started in and somehow managed to squeeze five operatories into. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

Want to see how Taher actually runs things? We added some of Taher’s real checklists from Colorado Surgical Institute to Milo, so you can grab them and use them in your own practice. Get Taher’s checklists on Milo HERE. This Week's Episode Dr. Taher Dhoon has spent more than $200,000 on CE to learn about dental implants. But his path to becoming one of the dentists now teaching implants wasn't exactly straightforward. Taher joins us to talk about how he went from a general dentist trying to get surgical reps wherever he could to placing thousands of implants and eventually building Colorado Surgical Institute. We get into what those early implant courses were actually like, why getting reps isn't the same thing as getting good training, and how a dentist should progressively build their surgical skill set without getting in over their head. Taher also tells us how a failed startup nearly wiped him out financially, how he ended up buying a $1.1 million practice in Greeley, CO and eventually grew it to nearly $5 million, and why trying to implement everything at once ended up burning out some of his best team members. We also talk about why case selection matters so much when you're learning surgery, dealing with complications, knowing when to refer, building relationships with specialists, and why Colorado Surgical Institute was designed to be more than another weekend implant course. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task. If every answer is a little different, your systems are living in people's heads instead of your practice. That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice. Learn more HERE. This Week's Episode As dentists, we're constantly trying to avoid becoming a commodity. We invest in better patient experiences, technology, customer service, and relationships because we know that if the only thing patients compare is price, nobody wins. That got us thinking... dental labs are in the exact same position. With labs popping up everywhere, overseas manufacturing, and crowns getting cheaper every year, how does a lab actually stand out? Is it just a race to the bottom, or is there another way to build a successful business? That's what we sat down with Aaron Hoffman from Sunflower Dental Studio to find out. Aaron shares how Sunflower grew by focusing on craftsmanship, relationships, and helping dentists long before asking for their business. We also talk about why cosmetic dentistry is so dependent on the partnership between the dentist and the ceramist, where digital dentistry and AI fit into the future of labs, and why some parts of dentistry still can't be commoditized. Even though this conversation is centered around dental labs, I think every practice owner will recognize the same challenges in their own business. The question is the same for all of us: How do you build something people choose because they want to—not because you're the cheapest? We discuss: Why competing on price is a losing strategy How Sunflower Dental Studio grew in a commoditized industry The role communication plays in great cosmetic cases Why relationships still matter more than technology Where AI helps—and where it still falls short The long-term mindset that built their business Marketing by helping instead of selling Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task. If every answer is a little different, your systems are living in people's heads instead of your practice. That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice. Learn more HERE. This Week's Episode We brought back an old friend of the podcast, Cory Ball. If you've been listening for a while, you probably remember Cory from one of our earlier episodes where he shared the story of buying his first practice. At the time, it was collecting about $400,000 a year with a ton of inherited problems. Cory was honest about how overwhelming that first year of ownership had been. Now, about 18 months later, the practice is on pace to do $1.3 million. We wanted to have him back on to find out what actually changed. Cory shares the biggest things he credits for the growth, including becoming more efficient clinically, learning which procedures to keep doing (and which ones to refer), building a team that genuinely enjoys working together, and the lessons he's learned as a first-time owner. We also spend some time talking about the mental side of practice ownership, why the anxiety never completely goes away, hiring in today's market, and some of the mistakes he'd avoid if he were starting over. Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!

One of the easiest ways to find holes in your systems? Ask different team members how they complete the same task. If every answer is a little different, your systems are living in people's heads instead of your practice. That's why Alex created Milo...to standardize checklists, workflows, and recurring tasks across your entire practice. Learn more HERE. You don't expect your payment processor to be the thing that causes the biggest headache in your practice... until you try to leave. That's exactly what happened to one dentist who thought he could switch providers...only to find out it was going to cost him $10,000 just to get out of his agreement. In this episode, we sit down with Roman and Steven from nadapayments to unpack how this happened, why these contract clauses exist, and what every practice owner should be looking for before signing with a merchant service company. We also get into hidden fees, leased equipment, why processing rates seem to creep up over time, and whether AI is actually good enough to review contracts for you. If you've never looked closely at your merchant statements or your processing agreement, this episode might save you thousands. In this episode, we cover: The $10,000 cancellation fee that caught one dentist completely off guard Contract language that can lock you into a bad deal Why merchant processing fees quietly increase over time The truth about leased payment terminals What questions to ask before signing with any payment processor A simple way to audit your payment processing before it becomes a problem Sponsor Shoutouts A big thank you to our sponsors for making this episode possible! 🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE. 🌐 https://www.darkhorsetech.com 💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions. 🌐 https://www.nadapayments.com Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/ Connect with Us If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!