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Healthcare Business Thrivecast

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This podcast has
50 episodes
Language
English
Date created
2025/03/02
Latest episode
2026/10/19
Average duration
32 min.
Release period
9 days

Description

Healthcare Business Thrivecast is the go-to podcast for health professionals looking to grow and future-proof their businesses. Hosted by Randall Cooper, Antony Hirst, and Michael Kenihan—physiotherapists turned business strategists—we tackle the real challenges of running a healthcare business. From scaling operations to enhancing patient experience, we share expert insights and actionable strategies. If you're a clinic owner or health professional, tune in and take your business to the next level!

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Check latest episodes from Healthcare Business Thrivecast podcast


The Business of Building Better Clinics with Tony Ganter
2026/10/19
Summary In this episode, Anthony Hirst interviews Tony Ganter from Healthia to explore the dynamics of healthcare practice acquisitions, the importance of culture and leadership, and the future of corporate health groups. Keywords healthcare practice acquisition, corporate health groups, practice management, healthcare entrepreneurship, practice valuation, health industry trends Key topics Practice acquisition strategies Importance of culture and leadership in healthcare Metrics and evaluation of clinics for sale Future of corporate healthcare groups Role of capital and technology in healthcare expansion Sound bites "You're not gonna go and do your own knee surgery" "Anyone to come in and replace their billings will cost circa six figures" "The future is bigger clinics with integrated care and high tech environments" Chapters 00:00 Introduction to the episode and guest 01:15 Overview of Healthia's growth and acquisition appetite 02:37 Early days and initial vision of Tony Ganter 04:39 Learning the business side of healthcare in the 90s 06:31 Key advice from a mentor in business growth 07:05 Success factors of Healthia compared to others 09:47 What Healthia looks for in practice owners 12:23 Financial metrics and operational standards 14:45 Assessing practice readiness for sale 16:05 Valuation misconceptions and advice for owners 17:54 Group vs single clinic investment appeal 19:23 Owner feedback and retention at Healthia 22:08 Leadership with clinical experience and future outlook 23:24 Future of healthcare practice models and technology 25:28 Closing remarks and industry insights Resources & Links: www.learn.physio - Evidence-based courses for health professionals
Andrew Small on What the NBA Taught Him About Running a Clinic
2026/10/12
Summary Andrew Small, director of rehabilitation for the New York Knicks, shares insights from his extensive career in pro sports, including his unique journey with high-level athletic rehabilitation work in the NBA. Discover how his experiences can inspire practitioners to elevate their practice and understand the business and culture of elite sports. Keywords sports physiotherapy, pro sport, healthcare leadership, culture, NBA, athlete rehab, US sports industry, practice differentiation Key topics Andrew Small's career path from Australia to the US The role of a the NBA in sports physiotherapy Differences between Australian and US healthcare models in sports Building trust and rapport with elite athletes Creating a high-value, differentiated practice Leadership and culture in professional sports teams Navigating external practitioner relationships in pro sport The importance of local presence for US sports opportunities Sound bites "The commercial aspect is a big part of what we do" "Getting your credentials verified is a long, tedious process" "Your culture is what you allow" Chapters 00:00 Introduction to Andrew Small and his background 01:16 Andrew explains his decision to pursue working with the Knicks 02:54 The commercial differences between Australian and US pro sports 03:49 Andrew's move from Australia to the US and initial challenges 05:23 Differences in healthcare models between Australia and the US 07:14 Business models and billing practices in New York clinics 08:30 Marketing and patient acquisition in Manhattan 10:22 Getting involved with the Milwaukee Bucks 11:12 Tips for Australian practitioners aiming for US pro sports 12:18 Qualifications and credentialing process in the US 13:52 Working with external practitioners and athletes' teams 17:22 Building team culture and leadership lessons from NBA championships 20:27 Key elements of effective leadership and team culture 22:19 Advice for Australian practitioners to succeed in US sports 24:15 Andrew's future plans and reflections on his career Resources & Links: www.learn.physio - Evidence-based courses for health professionals
Seamus Bradley on Why AI Can't Write Your Patient Communications
2026/10/05
Summary In this episode of the Healthcare Business Thrivecast, host Michael Kenihan interviews Seamus Bradley, an expert in communications and crisis management. They discuss the importance of good writing in the age of AI, the role of healthy communications in organizations, and the critical nature of crisis communication in healthcare. The conversation also delves into the significance of effective communication in building relationships with patients, the training of AI for writing, and the risks associated with AI, including hallucinations and skills collapse. Finally, they explore the advantages of AI in healthcare practices and how to effectively introduce AI into these settings, along with insights on blog writing. Sound bites "Good writing engages your audience." "Everything is communication in a practice." "AI can populate a blank page quickly." "AI can rewrite a novel in ten seconds." "The human voice is infinitely interesting." Chapters 00:00 Introduction to Healthcare Business Thrivecast 01:42 The Importance of Good Writing in the Age of AI 03:37 Understanding Healthy Communications 05:48 Crisis Communication in Healthcare 07:22 Building Relationships Through Effective Communication 11:01 Training AI for Effective Writing 13:23 Managing AI Risks and Hallucinations 18:26 The Dangers of AI and Skills Collapse 20:32 Advantages of AI in Healthcare Practices 24:31 Introducing AI into Healthcare Practices 26:24 Blog Writing and the Role of AI Resources: www.learn.physio - Evidence-based courses for health professionals
Brad Beer on the Physio Finish Line
2026/09/28
Summary In this episode, Brad Beer shares his journey from starting his own practice to leading a major physiotherapy group, emphasizing the importance of personal branding, clinical excellence, and strategic growth. Discover insights on building a successful clinic, managing team dynamics, and maintaining clinical passion. Keywords physiotherapy, personal branding, clinic growth, leadership, healthcare entrepreneurship, clinical excellence, social media, practice management Key topics Brad Beer's background and practice journey The role of personal branding in healthcare Clinic growth strategies and team management The Win Work program and practitioner development Challenges and lessons from business ownership Balancing clinical care with business leadership Sound bites "Opportunities flow from being visible" "Treat your local patient well, develop your skills" "Don't act out of fear of loss" Chapters 00:00 Introduction to Brad Beer and his practice journey 01:30 Brad's personal brand and social media presence 04:00 Impact of personal branding on clinic success 04:38 Team dynamics and clinic ecosystem 06:51 Mentoring and practitioner development at Pogo Physio 08:28 The Win Work program and practitioner goals 11:50 Business journey and early practice experiences 16:57 Joining and leading the back in motion group 20:46 Challenges and exit from the group 23:37 Lessons learned and advice to younger self 27:45 A typical week in Brad’s busy life 30:19 Closing remarks and key takeaways
Build a Career You Actually Want
2026/09/21
Summary In this episode, Randall Cooper is joined by Michael Kenihan and Antony Hirst to explore building a fulfilling career in healthcare. They discuss career journeys, the realities of practice ownership, and balancing work with family life. Keywords healthcare career, practice ownership, professional growth, work-life balance, physiotherapy Key topics Career development and serendipity Practice ownership and growth strategies Work-life balance and family considerations Scaling practices and managing resources Opportunities in modern healthcare careers Takeaways Careers evolve over time and require flexibility. Planning exit strategies is crucial for long-term success. Growth should be strategic, not just for vanity. Work-life balance is a myth for small business owners. Expanding within the current site can be more effective than multiple locations. Sound bites "Be aware of opportunity and take it" "Begin with the end in mind" "Time, health, and money must be balanced" Chapters 00:00 Introduction to the episode and guests 01:15 Discussing the journey of building a healthcare career 03:21 Did you build the career you wanted? 06:25 The importance of planning your career exit 09:00 The role of ownership and entrepreneurship in healthcare 11:20 Opportunities for new practitioners in the current landscape 13:49 Managing multiple clinics and growth challenges 19:56 Expanding within a single site versus multiple sites 26:19 Balancing family life and practice ownership 27:11 The reality of work-life balance in healthcare 30:29 The importance of mental and emotional energy 32:59 Lessons learned from starting and running practices 33:27 Closing remarks and future episodes Resources & Links: www.learn.physio - Evidence-based courses for health professionals
The Niche Advantage
2026/09/14
Summary This episode explores the importance of developing a clinical niche in physiotherapy, discussing when and how practitioners should specialize, the benefits of niche practices, and the future of niche clinics in the industry. Keywords physiotherapy, clinical niche, specialization, healthcare practice, physiotherapy clinics, expert practice, telehealth, niche marketing, career development Key topics The importance of developing a clinical niche early in a physiotherapy career How niche specialization can lead to higher professional satisfaction Examples of successful niche practices in physiotherapy Strategies for expanding a niche practice into a clinic The impact of geographic location on niche practice viability The transition from generalist to specialist over a career The future trends in niche healthcare clinics Sound bites "Is it the same thing as the unique selling proposition?" "Having a niche practice makes it harder to sell." "Online reviews and AI will point patients to niche clinics." Chapters 00:00 Introduction to the series and episode focus 01:15 Discussion of personal niches in physiotherapy 02:27 The concept of the niche and its relation to unique selling propositions 04:00 Examples of clinical niches from guest interviews 05:40 When should clinicians start developing a niche? 07:10 How interests evolve into clinical expertise 08:29 The satisfaction and career longevity of niche practitioners 10:20 The role of niche expertise in job satisfaction 14:45 The rise of niche clinics and their future in healthcare 17:41 The importance of understanding your target customer and location considerations 19:32 The impact of industry leaders and productization on niche practice 21:48 Opportunities in niche areas like pelvic health and sports 23:04 Geography and its influence on niche practice success 25:05 The importance of flexibility and reputation in niche practice 27:44 The role of telehealth and online presence in expanding niche practices 28:12 Summary and closing thoughts on the future of niche clinics Resources & Links: www.learn.physio - Evidence-based courses for health professionals
Clinical Excellence Comes First — But It Can’t Be the Only Thing
2026/09/07
Summary In this episode, Randall Cooper, Michael Kenihan, and Antony Hirst explore the core principles of building a successful healthcare practice, emphasizing clinical excellence, commercial skills, and adapting to industry changes. They share insights from interviews, common themes, and practical advice for health professionals aiming to thrive. Keywords healthcare practice, clinical excellence, business skills, healthcare industry, practice growth, patient outcomes, healthcare leadership, industry trends Key topics Importance of clinical excellence as the foundation Balancing clinical skills with commercial acumen Common themes from industry interviews Adapting to industry changes and trends Building systems for scalable growth The role of profit and financial health Mentoring, culture, and strategic assets Learning from industry experts and thought leaders Chapters 00:00 Introduction and episode overview 02:20 Recurring themes from guest interviews 03:52 Analyzing common themes with AI 05:23 Importance of systems for growth 06:36 Industry consistency and change 09:18 Focus on clinical excellence 10:55 Clinical skills versus commercial skills 12:59 The importance of understanding business metrics 16:46 Career pathways and upskilling 19:34 Profitability and sustainability in healthcare 24:09 Balancing KPIs and clinical care 26:51 The journey from clinician to business owner 30:29 Final thoughts on clinical and commercial excellence 32:12 Closing remarks and next steps
Love, Trust and Fairy Dust with Kylie Moffitt
2026/08/10
Summary Kylie Moffitt, a physiotherapist from Australia, shares her journey from starting her practice to achieving international recognition with a TED talk. She discusses her clinic's unique culture, growth strategies, and insights into the future of healthcare, emphasizing love, trust, and connection. Keywords Physiotherapy, Healthcare Innovation, TED Talk, Practice Growth, Clinic Culture, Leadership, Future of Healthcare Key topics Clinic culture and team building Growth strategies and organic expansion The impact of passion and purpose in healthcare Future trends in physiotherapy and healthcare technology Soundbites "Pixie dust is that little bit of magic." "Don't wait till you're ready, just jump in." "Love, trust, and pixie dust." Chapters 00:00 Introduction to the Thrivecast and Guest Kylie Moffitt 01:10 Kylie's Practice and Vision for Physiotherapy 02:08 Creating a Holistic and Joyful Clinic Environment 04:03 Challenges and Successes in Building a Values-Driven Practice 06:25 Maintaining Passion and Overcoming Business Challenges 09:25 Financial Sustainability and Practice Management 11:12 How Kylie Got the Opportunity to Do a TED Talk 13:33 Crafting the TEDx Talk and Delivering the Message 15:26 The Meaning Behind Pixie Dust: Love, Trust, and Magic 17:36 Balancing Family, Business, and Personal Growth 20:28 Lessons Learned and Advice for Aspiring Practice Owners 25:58 Sustaining Growth and Future Opportunities 30:22 Optimism for the Future of Healthcare 32:36 Final Reflections and Key Takeaways from Kylie Resources Learn.physio - https://www.learn.physio
From Country Victoria to the ATP Tour: Ben Herde's Journey
2026/08/03
Summary In this episode, Ben Herde shares his inspiring journey from a farming community in Queensland to becoming an elite ATP tennis physiotherapist. Discover how mentorship, strategic training, and embracing challenges can propel your career in sports physiotherapy. Keywords Physiotherapy, Sports Medicine, Career Development, Mentorship, Elite Sports, Tennis Physio, Australia, Practice Ownership Key topics Early influences from farming community and values learned Mentorship and its impact on professional growth Transition from regional practice to elite sports physiotherapy The importance of strategic training and networking Handling high-pressure situations in professional sports Balancing family, business, and personal development Takeaways Mentorship from Jeff Thompson and Karen Schneider was pivotal in career development. Strategic networking and continuous learning are crucial for advancing in elite sports. Facing fears early in your career builds confidence and resilience. Starting small and lean can lead to opportunities in regional and elite sports. Balancing family, business, and personal growth requires clear roles and teamwork. Sound bites "You really got to take in what the player says." "I treated him, which meant the match continued." "It was a tense moment, but I trusted my assessment." Chapters 00:00 Introduction to Ben Herde and his background 01:57 Lessons from growing up in a farming community 04:14 Early influences and values learned from family 06:02 Transition from farming to physiotherapy and education 08:05 First exposure to physiotherapy through sports injuries 09:55 Experience in the Northern Territory with Jeff Thompson and Karen Schneider 11:46 Mentorship and its role in professional growth 14:02 Moving into elite sports physiotherapy and training 16:06 Handling high-pressure moments in professional tennis 18:11 Decision to establish clinics in Geelong and lifestyle choices 19:54 Balancing family, business, and personal development 21:56 Overcoming challenges and fears in career progression 23:51 Reflections on career milestones and future goals 26:01 Final thoughts and advice for aspiring physiotherapists Resources Learn.Physio - https://www.learn.physio
Paul Coburn on Selling a Clinic Without Regrets
2026/07/27
Summary In this episode of the Healthcare Business Thrivecast, host Antony Hirst interviews experienced physiotherapist Paul Coburn about his journey through practice ownership, exit strategies, and the importance of planning and relationships in business transitions. Keywords physiotherapy, practice exit, business planning, healthcare entrepreneurship, clinic management, staff relationships, exit strategy, physiotherapy business Key topics Practice ownership and exit planning Importance of relationships and communication in transitions Legal and financial considerations in practice sale Staff management during exit process Timing and decision-making in business exit Sound bites "I enjoyed it the whole way along" "I feel a bit of relief and a bit of a traitor" "Get smart people into the room and work" Chapters 00:00 Introduction to the Health Business Thrivecast 01:39 Paul Coburn's Journey in Physiotherapy 05:09 Deciding to Exit: Reflections and Rationale 10:30 The Exit Process: Planning and Execution 15:35 Post-Exit Reflections and Future Plans Resources www.learn.physio - Evidence-based courses for health professionals
The Physiotherapy Training Gap: Are We Preparing Clinicians for Practice?
2026/07/20
Summary In this episode, Randall Cooper, Michael Kennahan, and Anthony Hearst continue to discuss the latest Australian Physiotherapy Association Workforce Census, exploring challenges in training, professional development, competition, and health system reforms. They analyze key statistics and share insights on how the profession can adapt and thrive in a changing landscape. Keywords Physiotherapy, Workforce Survey, Training, Professional Development, Healthcare Competition, Health System Reform, Private Practice, Specialization, Funding, Australia Key topics Physiotherapy workforce statistics and trends Training and preparedness of new graduates Impact of clinical placements and education reforms Professional development and specialization incentives Competition from adjacent disciplines and diversification strategies Health system reforms and funding challenges Sound bites "Graduates feel underprepared for practice." "Curriculum demands are higher than ever." "Fees and funding are the core issues." Chapters 00:00 Introduction to the Healthcare Business Thrivecast 00:51 Exploring the Training Gap in Physiotherapy 05:05 Clinical Placement Experiences and Graduate Preparedness 10:09 Advanced Skill Development and Upskilling Trends 16:23 Competition from Adjacent Professions 24:04 Health System Reforms and Business Viability Resources www.learn.physio - Evidence-based courses for health professionals
Why Experienced Physios Are Leaving the Profession
2026/07/13
Summary In this episode, we explore the critical issues facing the physiotherapy profession, including retention, pay, burnout, and career satisfaction. Our experts share insights and strategies to improve workforce stability and professional fulfilment. Keywords physiotherapy, workforce retention, career satisfaction, burnout, professional development, healthcare practice, pay structure, mentorship, career longevity Key topics Physiotherapy workforce retention Impact of pay and recognition on career longevity Burnout among early career physiotherapists Strategies for senior physios to stay engaged Tiered fee structures and financial incentives Mentorship and professional development models Effects of COVID-19 on physiotherapy practice Future trends in physiotherapy employment Sound bites "Inadequate pay is cited by 60% as a reason for leaving." "Burnout affects women in physiotherapy more than men." "Self-employed physios report 80% job satisfaction." Chapters 00:00 Introduction to the Healthcare Business Thrivecast 01:16 Understanding Workforce Retention Challenges 03:19 Career Intentions and Commitment in Physiotherapy 07:59 The Impact of Financial Factors on Retention 09:35 Strategies for Retaining Experienced Practitioners 14:31 The Role of Pay and Fee Structures 17:11 Burnout and Job Satisfaction in the Profession 29:26 Self-Employment vs Employment Satisfaction Resources www.learn.physio - Evidence-based courses for health professionals
The Physiotherapy Pay Problem: What the Latest Workforce Data Reveals
2026/07/06
Summary In this episode of the Healthcare Business Thrivecast, hosts Randall Cooper, Michael Kenihan, and Antony Hirst discuss the latest APA workforce survey, exploring trends in physiotherapy practice, workforce demographics, pay disparities, and strategies for adapting to industry changes. This insightful conversation offers practical advice for practitioners and practice owners aiming to thrive in a dynamic healthcare landscape. Keywords physiotherapy, healthcare workforce, APA survey, practice management, pay gap, private practice, workforce demographics, professional development Key topics Physiotherapy workforce demographics and trends Impact of gender and age on practice dynamics Private vs. public practice shifts Pay disparities and salary trends Practice management and business models Adapting to industry changes and workforce challenges Sound bites "It's well worth it, and you get to go to Cairns in October." "The profession is moving away from the public system." "There's a significant gender pay gap that needs addressing." Chapters 00:00 Introduction to the Healthcare Business Thrivecast 04:23 Insights from the APA Workforce Survey 09:25 Demographics and Trends in Physiotherapy 15:43 Gender Dynamics and Pay Gaps in Physiotherapy 17:25 Understanding the Pay Gap in Healthcare 21:16 Remuneration Trends and Challenges 27:08 The Struggles of New Graduates 31:15 Pay Satisfaction and Perception of Fairness Resources www.learn.physio - Evidence-based courses for health professionals
The Niche Advantage: How Simone Muscat Built a Global Telehealth Clinic
2026/06/29
Summary In this episode, Simone Muscat shares her journey from a passionate physiotherapist to a pioneering entrepreneur in pole and aerial health care. Discover how her commitment to continuous learning, innovative use of telehealth, and strategic business growth are transforming the industry. Keywords Physiotherapy, Pole Dance, Aerialist, Telehealth, Business Growth, Healthcare Innovation, Sports Medicine, Education, Online Therapy, Injury Prevention, Community Impact Takeaways Continuous learning and specialization can lead to industry leadership. Telehealth offers scalable opportunities, especially in niche sports. Educational content on social media can rapidly grow a community. Strategic business decisions, like team expansion, are crucial for growth. Rebranding and diversification are key to long-term success. Chapters 00:00 Introduction to Healthcare Business Thrivecast 00:46 Simone Muscat: A Journey into Physiotherapy 02:43 The Importance of Continuous Learning 05:29 Mentorship and Professional Development in Physiotherapy 08:28 Navigating Early Career Challenges 11:05 Transitioning from Clinic to Elite Sports 13:38 Finding Balance: The Shift to Pole and Aerial Sports 16:40 Building a Niche in Pole Dance Rehabilitation 19:30 The Birth of Pole Physio and Online Education 20:36 The Rise of Pole Physio on Social Media 24:09 Transitioning to Telehealth Services 29:32 The Efficacy of Telehealth in Physiotherapy 33:50 Business Growth and Scaling Strategies 38:09 Future Vision and Multidisciplinary Integration Resources Learn.Physio - https://learn.physio
Aidan Rich on Why Most Physios Never Develop a True Point of Difference
2026/06/22
Summary In this episode, Aidan Rich shares his journey from a small country town to becoming a leading physiotherapist specialising in tendon pathology and athletics. He discusses career development, mentorship, the evolution of physiotherapy research, and balancing professional and personal life. Keywords Physiotherapy, Tendon Pathology, Athletic Training, Career Development, Mentorship, Sports Medicine, Private Practice, Personal Branding, Healthcare Leadership Key topics Career development and mentorship in physiotherapy Evolution of tendon treatment and research Balancing clinical practice, research, and family life Sound bites "Persistence and planning are key to career success." "Building a personal brand can open many doors." "Addressing burnout requires clear career pathways." Chapters 00:00 Introduction to Healthcare Business Thrivecast 02:00 Aidan Rich's Journey to Physiotherapy 03:08 Developing a Unique Selling Proposition 06:39 The Importance of Mentorship 12:55 Experiences in Elite Sports Physiotherapy 17:17 Persistence and Planning in Career Development 23:03 Addressing Challenges in the Physiotherapy Profession 25:06 Transitioning to Corporate Management 29:12 Key Takeaways for Building a Successful Career Resources www.learn.physio - Evidence-based courses for health professionals

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