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What if one habit at your front desk is costing your practice at least $40,000 a month? In this episode of the New Patients Now Podcast, Flint walks through the mistake most practices don’t know they’re making: treating the phone as an interruption instead of an opportunity. Run that out over 20 years in practice and the math adds up to millions. From a $30,000 cosmetic case that went to the only office that answered the phone to why an AI receptionist that can’t schedule is just “a voicemail that sounds like a robot,” this episode shows how small moments at the front desk decide where new patients end up. You’ll learn: The one mistake that costs practices at least $40,000 a month, and the math behind it Why new patients don’t leave voicemails, and where they go instead How lunch breaks, closing time and a “we’ll call them back” culture quietly cost you patients What an AI receptionist can and can’t fix How to find out what’s really happening on your phones today

Unless you enjoy hearing patients say no to treatment, there are five words you and your team need to stop saying. Could the words you use every day be costing your practice new patients and treatment opportunities?  In this episode of New Patients Now, Flint Geier reveals five words you should never say to a patient and what to say instead to build trust, communicate more confidently, and help more patients say yes to treatment.  You'll hear:  The one word that can shut down a new-patient conversation  Why certain words weaken your treatment recommendations  How overexplaining can overwhelm patients and cost you opportunities  Simple ways to communicate more clearly and confidently

What if your best source of new patients isn’t another marketing campaign, but creating an experience people want to talk about? Sara Wentzel shares how John Fornetti Dental Center welcomed 87 new patients in one month—all through word of mouth.  You’ll learn:  How to create an experience patients want to talk about The small details that turn patients into referrers How to build a culture that drives growth through word of mouth

Bill Dorfman has built one of the most remarkable careers in dentistry, helping build Discus Dental into a business with more than $1.3 billion in sales. In this episode of New Patients Now, Dr. Bill sits down with Flint to share the decisions, opportunities, and lessons that took him far beyond the operatory. From the smartest business deal he ever made to what he learned from some of Beverly Hills’ most successful dentists, Dr. Bill reveals the thinking behind his extraordinary career. If you own a private practice, this conversation will challenge you to think bigger about the opportunities in front of you and what you’re capable of building.   Learn More About Bill Dorfman: Instagram: https://www.instagram.com/drbilldorfman LEAP Foundation: https://leapfoundation.com/ POOOF! Dissolving Teeth Whitening Strips: https://www.pooof.com/ KickBallz Caffeinated Gum: https://kickballz.com/ Ana Sky: instagram.com/anasky

September is historically a slower production month, but that doesn’t mean it has to be for your practice. In this episode, Flint breaks down the 7 Deadly Sins of September and how to avoid the behaviors that can derail production and put you behind heading into the fourth quarter.  You’ll learn:  Why coasting into September can put your production goals at risk  How pride and desperation can impact your patients, team, and results  Why chasing the “shiny new thing” won’t fix the real problems in your practice  How to identify your production gap and take action every day to close it

What if the biggest thing holding your practice back isn’t a lack of knowledge, strategy, or opportunity but the way you see what’s possible? Flint challenges owner doctors to think differently about their potential and the future of their practice.  You’ll learn:  The one decision that can change what’s possible for your practice Why the way you see yourself matters more than you think What successful practice owners do differently

Do you know what each new patient is actually worth to your practice? In this episode, Flint breaks down the math behind new patients and revenue so you can see how many additional patients it would take to reach a specific revenue goal and what that growth could mean for your practice.    You’ll learn:  How to calculate what one new patient is worth to your practice  How to work backward from a revenue goal to determine how many new patients you need  How 10 additional new patients a month can create hundreds of thousands in additional annual revenue  How to use this math to understand your practice’s growth potential

New patient volume is the single greatest indicator of practice growth—whether you're a private practice or a DSO. Flint breaks down what it really takes to create a healthy, consistent flow of new patients and the three things every growing practice gets right.  You’ll learn:  Why new patient volume is the clearest predictor of practice growth  One shift that makes it easier for patients to choose your practice  The overlooked mistake that's costing practices new patients every day

Are hidden blind spots holding your practice back?  In this episode of New Patients Now, Flint Geier explains why successful doctors often become blind to the habits that quietly repel the patients, team members, and opportunities they want most.  You'll discover a simple three-step framework to identify those blind spots, break out of complacency, and take action that drives real practice growth.  In this episode, you'll hear:  The blind spots quietly costing you patients, team members, and referrals  Why your energy either attracts or repels the people you need most  The three-step framework: preparation, contemplation, application  Why complacency after success is your biggest growth risk

Taking a practice to the next level requires more than clinical skill. It requires leadership, team alignment, and the ability to navigate change.    Dr. Zach Rifkin stepped into Rifkin Dental Group after his mother, Dr. Susan Rifkin, spent more than 30 years building the practice. Flint sat down with Zach to discuss what it took to lead through transition, earn trust, and continue growing a successful practice.    Hear the decisions, leadership lessons, and strategies behind growing a successful practice through change.

Most practices think the fix for slow new patient growth is more marketing spend. This week's conversation says that's the wrong place to look.  Flint sat down with Marc Wagner, founder and host of the DentalBytes podcast, for a wide-ranging conversation covering front desk performance, AI, leadership, and the patient experience.  They get into what a missed call actually costs a practice, where AI receptionists genuinely help and where they fall short, and why most teams never find out what's really happening on their own phones.

What if the biggest reason your practice isn't growing isn't your marketing but what happens after the new patient walks in the door? In this episode of the New Patients Now Podcast, Flint breaks down why most new patients never come back, and the simple shift that turns a one-time visit into a lifetime patient relationship. From a restaurant's red napkin rule to the real math behind patient retention, this episode unpacks how small, intentional moments create patients who pay, stay, and refer. You'll learn: Why most new patients never return and the number that should stop you in your tracks The red napkin rule and what it teaches us about the new patient experience Why the second visit is the most overlooked moment in your practice What to do right now at the midpoint of the year to make the second half count This week, podcast listeners can also grab a free copy of the New Patients Now book — fast read, perfect for the beach. Get Your Free Copy

He was out of the country for 10 clinic days. His practice still doubled its new patient goal. Flint sits down with Dr. Brice Gilliam of Elevation Orthodontics to find out what changed when he stopped setting goals alone and finally brought his whole team into the process, and why pre planning his calendar became one of the most important things he did all year.    Take the 5-Star Challenge

This week Flint shares a conversation recorded in the field with Bobbie-Jo Van Ruskenveld of Patterson Dental British Columbia and Machelle Williams from his team, hosted by Dental Bytes' Marc Wagner. They traveled through Western Canada visiting practices firsthand, and what they found was the same problem showing up in every room.   You'll hear what nearly 45 mystery calls revealed about practices across Western Canada, the one step that 90% of practices skip on every new patient call, why the fix is simpler than most doctors think, and what exceptional practices do consistently that good ones don't.

This week Flint sits down with Dr. Mike Jin, a practice owner who spent three years inside 16 different offices, from Beverly Hills cosmetic practices to community clinics, figuring out exactly what he wanted to build and why. He opened his own practice at the end of 2019, got hit by a pandemic a few months later, and still built something that now runs at more than three times the productivity of the average dental office in America.  In this episode, Flint and Dr. Jin get into what he found, what he built, and what every practice owner can take from it.