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Conversations at the Intersection of People, Design, and Hospitality Hospitality Unpacked is the official podcast of NEWH, The Hospitality Industry Network, the global non-profit dedicated to education, scholarships, and building connections in hospitality. Each episode pulls back the curtain on the people, projects, and ideas shaping hotels, restaurants, and spaces worldwide. From rising stars and scholarship recipients to veteran designers, brand leaders, and manufacturers, we explore the voices driving the industry forward. Our content pillars—People, Design, and Guest Experience—guide every conversation: People: Mentorship journeys, scholarship success stories, and candid insights from hospitality legends. Design: Material deep-dives, trend forecasting, and product innovations that are shaping tomorrow’s interiors. Hospitality: Industry updates, operational success stories, and global perspectives on what’s next for guest experience. With professional production, thought-provoking discussions, and a mission-driven lens, Hospitality Unpacked goes beyond surface-level trends. It’s about stories with purpose; highlighting how design, business, and human connection come together to create extraordinary hospitality experiences. Whether you’re a designer, operator, student, or supplier, this is your seat at the table.

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Check latest episodes from Hospitality Unpacked with NEWH podcast

Designing for Neuro-Inclusive Workplaces

2026/10/16

Traditional environments rely on a "one-size-fits-all" model, but designing for an average user means designing for no one. In this episode, Jess Herring, Creative Manager of Product Design at Milliken Floors, shares professional expertise and personal insights as a late-diagnosed neurodivergent designer to unpack the impact of neuro-inclusive design in workplace and hospitality spaces. The conversation explores how everyday choices—from background noise to lighting—can create invisible sensory strain for individuals with ADHD, autism, or anxiety. Jess breaks down how low-cost physical adjustments and spatial control eliminate cognitive friction, boost employee retention, and help hospitality brands build fiercely loyal consumer bases through predictable sensory experiences.

A Seat at the Table: A Conversation on the Past, Present & Future of Hospitality Interiors

2026/10/06

The hospitality design landscape is shifting faster than ever—from the double-edged sword of AI renderings to hyper-localized sensory spaces. In this cross-generational panel, industry leaders dissect the future of hospitality interiors while reinforcing that great design requires a rock-solid blueprint. The discussion highlights why, amidst evolving technology and tight client budgets, success still relies on the fundamental principles of professional integrity, client trust, and human-centric relationships.

A Seat at the Table: Trisha Poole on Design Poole & shaping hospitality legacy design story podcasts

2026/04/22

Growth is not accidental—it’s built with intention. This episode highlights Trisha Poole’s journey from the early stages of her career to founding and scaling Design Poole, Inc. into a globally recognized brand. From expanding across Florida and into Canada to shaping a distinct voice in hospitality design, her story reflects a commitment to vision, resilience, and strategic growth. Along the way, we briefly explore her connection to NEWH and the broader impact of her work on the hospitality industry—revealing a legacy defined not only by what she’s built, but by the influence she continues to have on the spaces, teams, and communities she touches.

The Staylist: EVEN Hotels & Wellness Integrates Design

2026/04/15

Wellness is no longer a feature—it’s a design philosophy. This episode offers an inside look at the design transformation of EVEN Hotels and how well-being has been thoughtfully embedded into the brand’s next generation. The design team behind the reimagined concept shares a holistic approach to wellness—one that recognizes balance, individuality, and choice as central to the guest experience. From nuanced color theory and biophilic cues expressed through texture and pattern, to a flexible definition of wellness shaped by each guest’s needs, this conversation unpacks how design can support both physical and emotional well-being. The result is a hospitality experience rooted in intention—where wellness is not prescribed, but personally defined.

The Thread: 2025 ICON of Industry, Chris Rice, on Building Legacy, Partnerships, and Longevity

2026/04/08

Leadership is defined not only by success, but by impact. This episode honors Chris Rice as the 2025 NEWH ICON of Industry, exploring his enduring relationship with NEWH as a Corporate Partner and the values that have shaped his leadership journey. Through reflection and insight, we examine the influence of his work across the hospitality industry—highlighting a legacy built on partnership, purpose, and lasting contribution.

Innovations: From Concept to Commitment, The Evolution of Sustainability in Hospitality

2026/04/02

Hospitality is transforming faster than ever, with greener practices quietly reshaping hotels and restaurants from the ground up. Resource use, design choices, and operations are being reimagined to reduce waste, save energy, and create lasting impact. In this episode, we explore how GreenVoice by NEWH is helping turn sustainable ideas into everyday action. The conversation covers the real challenges the industry faces, including costs, evolving guest expectations, and balancing eco-friendly practices with top-notch service. Practical examples include cutting single-use plastics, reusing existing buildings, and rethinking housekeeping routines. We also highlight how better product information, clear certifications, and new regulations help teams make smarter, more sustainable choices. For anyone in hospitality, design, or operations, this episode delivers practical insights on embedding sustainability into every project. It shows how thoughtful decisions today can lead to meaningful change tomorrow.

VOIS Special Edition: Education as Infrastructure in a Generational Business with TLS furniture

2026/03/25

Great businesses are not built by products. They are built by people who never stop learning. This episode of Hospitality Unpacked explores how education shapes not only what is made, but who people become. Leaders from TLS Furniture share how cross training, mentorship, and real world learning help teams stay strong through change. From industry shifts to uncertain seasons, their approach has stayed the same: invest in people. Real progress does not come from doing more. It comes from learning better, together, over time. This conversation is packed with practical insights on how education, mentorship, and continuous learning build stronger teams and drive lasting success in hospitality.

Welcome by Design: Weaving Culture into Hospitality Design, Celebrating Diversity and Identity

2026/03/11

Diversity is not a detail—it’s the experience. This episode explores how cultural identity, lived experience, and inclusive thinking shape truly memorable hospitality environments. Through an engaging conversation with visionary entrepreneurs, we examine how design becomes a storytelling tool—authentically weaving diverse narratives, perspectives, and traditions into spaces that resonate with guests on a deeper level. By centering culture as a source of creativity rather than a constraint, this dialogue highlights how inclusive design choices enhance connection, meaning, and belonging. The result is hospitality that doesn’t just welcome guests—but reflects the richness of who they are and the communities they engage with.

Behind the Standard: Designing with Nature's Genius

2026/03/04

Nature has already solved the problems we’re trying to design around. This episode explores biomimicry—the practice of learning from nature’s time-tested patterns and strategies—and its powerful role in shaping biophilic hospitality design. From coral reefs and sunflower heads to pinecone spirals, we examine how natural systems inform spaces that are not only visually compelling, but deeply restorative and inherently efficient. Through real-world examples, we uncover how nature-driven design can elevate the guest experience, support energy performance, and create environments that feel intuitive and alive. From the fractal rhythm of tree canopies to the passive cooling intelligence of termite mounds, this conversation reveals how the natural world offers both inspiration and instruction. Designed to spark curiosity and participation, this episode invites you to rethink conventional approaches, reconnect with natural intelligence, and rewild the way we design hotels, resorts, and wellness spaces.

The Blueprint Minisode: Will Dowling of Virgin Hotels on Hospitality Design Evolution

2026/02/18

Design sits at the heart of how hospitality spaces are experienced, remembered, and sustained. In this Minisode Monday of The Blueprint, Will Dowling explores how design is shaping the future of European hospitality. He discusses the rise of ultra luxury travel, the move toward resort style experiences in urban centers, and how sustainability and housing pressures are influencing how hotels are designed and developed across Europe. Perfect for anyone interested in hospitality design, sustainable tourism, and the evolving relationship between luxury travel and local communities.

Honoring Heritage: Centering Native Voices in Hospitality

2026/02/11

Cultural authenticity cannot be an afterthought. This essential dialogue examines what it truly means to design hospitality spaces rooted in Native American identity—through tradition, lived experience, and forward-thinking innovation. Centered on Indigenous voices, this conversation reframes culture not as a visual reference or design trend, but as a living, evolving narrative shaped by community, place, and purpose. Bringing together three Indigenous leaders from architecture, design, and project management, the panel explores the role of materials, symbolism, and storytelling, while confronting the risks of appropriation and the critical need for Indigenous leadership on Native projects. Through candid insight and real-world perspective, this episode challenges conventional design frameworks and offers a more respectful, informed approach to hospitality development—one that honors culture, responsibility, and long-term impact.

The Staylist Minisode: Ludovica Rocchi of R Collection Hotels on Staying Relevant

2026/02/09

Hospitality is where comfort, innovation, and human connection create unforgettable guest experiences. In this episode, Ludovica Rocchi, Brand Director of R Collection Hotels Group, shares how luxury hotels in Europe are using design, technology, and leadership to elevate guest experience. She discusses motivating staff, adapting to change, and creating stays that leave lasting impressions. Perfect for anyone interested in hotel innovation, hospitality leadership, and guest-focused excellence.

That's HER Story: A Celebration of Unsung Design Pioneers

2026/02/04

Recognition was not guaranteed—but impact was inevitable. This episode brings into focus the often-overlooked legacies of female designers whose vision, leadership, and business acumen quietly shaped the foundations of interior design and architecture. Working beyond the spotlight of their time, these trailblazers challenged convention, built influence, and created pathways for innovation that continue to resonate today. Through reflection and historical context, we examine how their work reshaped professional practice and why their contributions remain deeply relevant. A century later, their stories remind us that progress is rarely singular—and that lasting change is often built by those history nearly forgot.

A Seat at the Table Minisode: Mentorship, Leadership, and Human Connection

2026/01/19

Leadership is more than strategy, it’s about empathy, learning, and connection. In this episode of Behind the Standard, Gilda Perez-Alvarado, Chief Strategy Officer at Accor and CEO of Orient Express, shares how mentorship and real-world lessons shaped her approach. She talks about leading with purpose, collaborating across cultures, and using curiosity, adaptability, and humor to succeed. This conversation is packed with practical insights for anyone navigating leadership, growth, and change in hospitality.

The Future of Sustainability: Partnership, Collaboration, and Commitment

2026/01/14

Sustainability is no longer optional. It guides every choice, design, and decision across the entire system. In this session, we explore how manufacturers, designers, and brands or owners can come together to create impact far beyond what any one of them could achieve alone. Through practical insights and real-world examples, we uncover how aligned practices shape Human Health, Climate Health, and Social Equity, turning materials, spaces, and communities into powerful catalysts for change. Bringing into focus the unseen connections that drive meaningful progress.