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Brands have more consumer data than ever. So why are so many still “data rich, but insights poor”? In this episode of the Luxe Consumer IQ podcast, host Emilia Simonin sits down with Tom De Ruyck, Partner at Human8, Vice President at ESOMAR and professor at IÉSEG, whose work spans global brands including L’Oréal and Nike. Together, they explore what separates marketers who collect data from those who can turn consumer insight into strategy, action and brand growth — and why human understanding becomes even more important as AI reshapes marketing. From the growing “sea of sameness” threatening brand distinctiveness, to fast and slow culture and the emerging potential of digital twins, Tom shares what modern marketers need to understand to stay close to consumers, make better decisions and build brands that remain distinctive, relevant and memorable. (00:00) Escaping the sea of sameness (02:21) Data rich but insights poor (03:49) The absence of consumer empathy (06:06) Combining AI with human closeness (12:10) Prompting and limitations of AI (19:43) Slow culture versus fast culture (23:38) What separates strategic marketers (29:35) Scaling consumer understanding with twins Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter YouTube: www.youtube.com/luxeconsumeriq Follow @luxeconsumeriq on social media.

Luxury is changing - from what consumers value to where growth is coming from, who gets to define luxury and how AI is reshaping discovery. So what should luxury professionals actually be paying attention to? In this solo episode of Luxe Consumer IQ, host Emilia Simonin unpacks some of the key ideas behind Luxe Renaissance, co-authored by Eric Briones and Anaïs Duquenne, and connects them with wider consumer and market intelligence to examine four major shifts shaping the future of luxury: Price, perceived value and the return to fair valueTransformative luxury, wellness and longevityPost-Western luxury and the rise of new centres of cultural authorityAI, agentic commerce and the changing luxury discovery journey The episode explores what these shifts could mean for luxury brands — from changing sources of competition and consumer spending to new growth opportunities — and how luxury professionals can turn market intelligence into better strategic decisions. If you work in luxury, premium, marketing, insights or strategy, this is a practical guide to understanding some of the forces reshaping the industry — and what they could mean for your work. (00:00) Unpacking the big shifts in luxury (04:15) Re-evaluating value and restoring brand aura (07:23) Transformative luxury, wellness, and longevity (13:10) Post-Western luxury and the rise of local powerhouses (17:39) Commercial AI and agentic commerce (22:15) The expanding definition of the luxury premium (22:45) Introducing Luxe Insights Academy Luxe Insights Academy: www.luxeconsumeriq.com/programmes | www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter YouTube: www.youtube.com/luxeconsumeriq Follow @luxeconsumeriq on social media. Get the book - Luxe Renaissance: https://www.dunod.com/entreprise-et-economie/luxe-renaissance-6-voies-pour-transformer-luxe Episode 23 with Altiant ' What High-Net-Worth Consumers Actually Want from Luxury Brands' https://open.spotify.com/episode/7kjNpQQzO8fA0ihpWL1Iph?si=ce918a30148142ea Episode 20: 'How Luxury Brands Drive Revenue Growth Without Destroying Desire' https://open.spotify.com/episode/5yOmss6jV768sFgqiTV7wb?si=0f0f8253a2744655 Episode 17: 'How to Use AI in Luxury Marketing Without Losing the Brand https://open.spotify.com/episode/65yuVBC8vkUN37lBX0cosy?si=99b7bafd2f36417f

Studying luxury is one thing. Building a career in it is another. For international graduates in particular, the path into the industry can feel surprisingly opaque. What do luxury maisons actually look for when you don’t yet have years of experience? How do you stand out among equally qualified candidates? And once you’re inside, what does it take to build credibility and progress? In this episode of Luxe Consumer IQ, I’m joined by Kaela Imani, who studied luxury management across Spain, France, the US and Australia and is now working in sales and communications at L’Objet in Paris. We have a candid conversation about the transition from studying luxury to working inside the industry — what helped Kaela break in, what surprised her once she did, and the lessons she wishes she had understood earlier. If you’re an international student, recent graduate, or in the first few years of your luxury career, this episode will give you a clearer view of how to approach those early career decisions, where to focus your effort, and what it really takes to find your place and build momentum in luxury. INSIDE THIS EPISODE: • Breaking into luxury without a long track record • What can help you stand out early in your career • Making the transition from luxury education to industry • What maisons really look for in emerging talent • Navigating the unspoken codes of luxury • Building confidence and credibility when you’re starting out • The capabilities that can accelerate your progression • Finding the right place to begin your luxury career • Navigating an international career in luxury • What working in luxury in Paris is really like CHAPTER MARKERS: 00:00 Luxury work isn’t glamorous 01:00 Meet Kaela Amani 02:43 Why showing up works 03:42 Instinct vs strategy 05:26 International advantage 06:15 What luxury industry employers value 08:28 Reality vs expectations 09:49 Unspoken codes in luxury 11:18 High expectations culture in luxury 12:05 Public speaking skill gap 16:34 Advice to business school graduates interested in luxury 17:54 Working in Paris 19:12 Day in the life 21:08 Wrap up LINKS Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter

Luxury isn’t in a simple downturn. It’s moving into a new era, and the old growth model is starting to work against the very things luxury is meant to protect: craft, trust, exclusivity, and meaning. In this episode, host Emilia Simonin speaks with Éric Briones (CEO of Journal du Luxe, co-founder of the Paris School of Luxury, and co-author of Luxe Renaissance) about why the current luxury “crisis” is systemic, not cyclical. We discuss what happened post-COVID, why price-led value has triggered backlash across both affluent and ultra-rich clients, and why the industry needs to shift from desirability to resonance. If you work in luxury marketing, brand strategy, consumer insights, client experience, CRM, or luxury retail, this conversation offers a clear framework for understanding what’s changing now, and what luxury may need to protect next. Inside this episode: Why this luxury crisis is internal and systemic, not an external shockPost-COVID “XXL demand”, price inflation, and the value-for-money backlashWhy both affluent and ultra-rich clients can end up feeling excludedMeasuring resonance: aesthetics, store experience, value for money, cultural relevanceTransformative luxury: the shift from having to being (and why longevity matters)Post-Western luxury: how supply and cultural authority are shifting beyond EuropeAI in luxury: where it should stay invisible, and why it’s explosive in creativitySustainability as value: why mastering the value chain becomes part of perceived quality CHAPTER MARKERS: 00:00 Introduction 01:33 Why luxury’s crisis is systemic 02:36 Post-COVID demand surge 04:42 Affluent clients priced out 05:19 Ubiquity kills exclusivity 07:59 Defining “resonance” in luxury 09:26 The Bottega spirit in luxury 14:47 Longevity and self-optimisation 18:41 Applying transformation to marketing 20:19 Post-Western luxury power shift 25:11 Cultural appropriation vs collaboration 26:15 AI in luxury: where to draw lines 38:09 Sustainability as value for money LINKS: Luxe Renaissance – 6 voies pour transformer le luxe (Dunod): https://www.dunod.com/entreprise-et-economie/luxe-renaissance-6-voies-pour-transformer-luxe Amazon France listing: https://www.amazon.fr/Luxe-Renaissance-voies-pour-transformer/dp/2100892487 Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter YouTube: https://www.youtube.com/@luxeconsumeriq

High-net-worth consumers are as diverse in what they value, desire and expect from luxury as any other audience. Understanding those differences is where smarter luxury strategy begins. In this episode of the Luxe Consumer IQ Podcast, host Emilia Simonin is joined by Chris Wisson and Meryam Schneider from Altiant, a specialist luxury consumer research agency focused on affluent and high-net-worth individuals (HNWIs). We explore what HNW consumers value today, how motivations and expectations differ across markets and wealth segments, and what these insights mean for the future of luxury marketing, personalisation, AI and client experience. If you work in luxury marketing, brand strategy, consumer insights, CRM or client experience, this conversation offers a fascinating perspective on the affluent consumer landscape — from segmentation and trust to the emotional experiences shaping luxury desirability. Inside this episode: Why understanding the differences between high-net-worth consumers matters for luxury strategyHow affluent consumer behaviour differs across wealth tiers, cultures and gendersThe say-do gap in luxury: what sustainability reveals about stated values and actual behaviourHow luxury brands can build trust and relevance through more meaningful communication“Quiet AI” in luxury: using AI personalisation to enhance service without losing the human touchThe shift from luxury as a product to luxury as a feeling — and the growing importance of emotional outcomesHow consumer research and affluent insights can inform better strategic decisions CHAPTER MARKERS: 00:00 Introduction 02:00 How to Reach High-Net-Worth Individuals 03:21 Slow Shifts and the Say-Do Gap 05:29 Segmenting Wealth Audiences 07:58 Regional Differences: China vs US 10:30 Personal Service and Quiet AI 14:55 AI Backlash and Creativity 21:29 Signals Marketers Misread 28:28 Ecosystems and Collaborations 36:34 Staying Close to Consumers 41:04 Market Confidence and Value LINKS: ATLIANT: https://altiant.com/ Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter YouTube: https://www.youtube.com/@luxeconsumeriq

You can be brilliant in luxury business and still be invisible. Not because your work isn’t excellent, but because competence alone doesn’t build trust or accelerate your career. In this episode of the Luxe Consumer IQ Podcast, we break down what actually separates high performers from true leaders in luxury businesses, and why influence is built on a balance most ambitious professionals underplay: competence plus warmth. Host Emilia Simonin speaks with Celeste Halliday, workplace connections expert, about the trust equation, the self-awareness gap, and the practical behaviours that earn trust, build influence, and make senior stakeholders want to back you. We also explore why relationship skills become more valuable, not less, in an AI-enabled workplace, and how to build presence in high-expectation environments. Inside this episode: Why competence isn’t enough to build trust in luxury environmentsThe trust equation: competence + warmth (and how warmth gets miscalibrated)Why relationships are the real career accelerator (managing up, across, and down)The self-awareness gap: why most leaders overestimate how they’re landingHow to become “connect-withable” without becoming beigeA practical influence shift: stop asking “what can I get?” and start with “what do they need?”The internal consultant mindset that changes how senior leaders respond to youPresence in senior rooms: clarity, conviction, connection (and why connection comes first)Why CEOs hate escalations without solutions (and what to do instead)The human skills that will matter most as AI reshapes work (focus, critical thinking, connection) CHAPTER MARKERS: 00:00 Luxury Leadership & Trust: Why High Performers Stall 00:48 Meet Celeste Halliday 01:14 High Performer vs Leader 02:16 The Real Driver of Career Growth 04:41 Influence Without Authority 06:01 Influence in Luxury: Navigating High-Standard Rooms 10:19 Presence Without Performance 15:16 Clarity, Conviction, Connection: The Presence Framework 17:57 Speaking the Language of Leaders 19:23 CEO Bugbears: What Senior Leaders Can’t Stand 20:33 Human Skills in the AI Age: What Tech Can’t Replace 26:22 Fixing Difficult Relationships: Resetting Trust Fast 33:36 Reading Power, Status, and Subtext 36:46 Read the Room: Signals, Stakes, and Social IQ 44:47 Healthy Culture Signals 46:10 Get Noticed as a Leader: Visibility Without Self-Promo 49:53 Positivity & Warmth: The Underrated Trust Multiplier 53:20 Use AI as a Coach: Practising Conversations & Feedback 54:57 Power Can Reduce Empathy 58:05 Gratitude & Kindness: The Competitive Edge in Luxury 59:19 Luxury Pitfalls & Imposter Syndrome 01:01:38 Wrap Up: Key Takeaways + Resources LINKS: Celeste Halliday Website | Instagram | LinkedIn | Podcast Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter Instagram: https://www.instagram.com/luxeconsumeriq/ YouTube: https://www.youtube.com/@luxeconsumeriq

Luxury pricing isn’t simply about increasing margins. It’s about protecting the desirability that gives brands pricing power in the first place. So why do some luxury brands strengthen demand through pricing, while others erode trust and long-term brand equity? In this episode, Daimien Aimon, a revenue growth management expert and former LVMH leader, explains why price is far more than a commercial decision in luxury—it’s part of the product itself. Drawing on his experience leading revenue growth management for global luxury brands, Daimien explains how luxury marketers can build pricing power, protect brand equity and make better commercial decisions without compromising desirability. We explore the role of consumer psychology, pricing strategy, promotions, distribution control and retailer partnerships in creating sustainable long-term growth. We explore the risks of accessible luxury growth strategies, why luxury brands need more data-driven partnerships with retailers, and how financial acumen and P&L literacy are becoming essential capabilities for modern marketing teams. For brand managers, commercial directors, marketing professionals, and luxury strategists, this conversation offers a practical perspective on modern revenue growth management, price elasticity, distribution control, and the future of sustainable luxury growth. Inside this episode: Why price is part of the product—and how it shapes consumer perception, craftsmanship and brand equityWhy pricing power depends on desirability, not simply higher pricesThe risks of accessible luxury and how brands can grow without diluting the master brandHow retailer data, price elasticity and revenue growth management improve pricing strategyWhy commercial acumen, P&L literacy and cross-functional collaboration are becoming essential skills for luxury marketers CHAPTER MARKERS: 00:00 Introduction 00:40 Meaning of the Price 01:39 Luxury Pricing vs Consumer Goods 03:03 Creating Desirability Repeatedly 04:24 Accessible Luxury Growth Traps 06:06 Full Price Sell Through Signals 10:57 Retailer Data & Price Elasticity 13:01 Pay for Performance Partnerships 14:45 Earning Repeat Pricing Power 17:40 Commercial Acumen & P&L Literacy 21:00 Post-COVID Price Adjustments for Luxury 23:35 Cosmetics Industry Disruptor Shifts 25:42 Growth Quality vs Growth Speed 28:19 Market Volatility vs Intuition 32:56 Amazon E-Commerce in Luxury Topics covered: #LuxuryMarketing #PricingPower #RevenueGrowthManagement #LuxuryStrategy #BrandEquity #DataDrivenMarketing #DaimienAimon LINKS: Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter

Most luxury professionals think they need more research. In reality, they often need to make better use of the intelligence that already exists. In this solo episode of Luxe Consumer IQ, I break down how luxury strategists use secondary research to understand affluent consumers, identify growth opportunities, and build stronger brand strategies — often before spending a single dollar on primary research. You’ll learn how to find credible luxury market insight without commissioning a new study, buying expensive subscriptions, or relying on opinions in the room. You’ll learn what secondary research actually is, why it matters in luxury strategy, and how to use existing intelligence to quantify opportunity, ground your brand plan, and remove guesswork. This is the work behind strong market analysis, smarter consumer insight, and decision-ready strategy. I also share a practical framework I used inside global luxury organisations to organise market intelligence, evaluate opportunities, and build stronger brand plans. Along the way, we explore some of the most valuable secondary research sources available to luxury marketers — and how to combine them with internal data to develop a deeper understanding of consumers, markets, and growth opportunities. If you’re early in your luxury career, or you’re building a brand plan without access to a large research budget, this episode will help you think more strategically about the information already available to you — and how to use it with greater confidence. CHAPTER MARKERS: 00:00 Secondary Research for Luxury Strategy 01:29 Define Secondary Research (Free Sources) 03:02 Three-Layer Luxury Insight Framework 03:45 Wealth Reports: Knight Frank, UBS 05:43 Luxury Category Trends: Bain Altagamma 07:40 Affluent Consumer Research: GLAM Monitor 09:48 CRM Data: Behaviour Beats Attitudes 10:49 How to Use Secondary Research 11:46 Luxury Strategy Homework Exercise Topics covered: Luxury Strategy, Luxury Consumer Insights, Luxury Market Research, Luxury Marketing, Affluent Consumers, High-Net-Worth Consumers (HNWIs), Consumer Behaviour, Brand Strategy, Market Intelligence, Secondary Research. LINKS: Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter

Africa may be luxury’s biggest long-term growth opportunity. So why do so many global brands still approach it as a single market? In this episode, Aimee Kellen, Regional Marketing Director at Moët Hennessy Middle East & Africa, explains what international luxury houses often misunderstand about growth, cultural nuance, and consumer behaviour across Africa’s rapidly evolving luxury landscape. Drawing on her experience across emerging markets, Aimee unpacks why traditional data segmentation models often fail in regions with highly localised cultural dynamics, and how luxury brands can scale internationally without diluting their heritage or brand equity. We explore the operational realities of managing visibility across 54 distinct nations, why communal status and shared experiences shape the African luxury consumer differently from Western markets, and how premium brands can build lasting relevance through local fluency, human connection, and culturally intelligent storytelling. For brand managers, regional directors, marketing professionals, and luxury strategists, this conversation offers a practical perspective on modern luxury brand strategy, emerging markets, consumer insights, and the future of prestige growth across Africa. Inside this episode: • Why some of the world’s biggest global luxury brands still misunderstand growth across the luxury market in Africa • The hidden risk of treating 54 distinct markets as a single African luxury consumer • Why status, visibility, and communal experiences operate differently across African luxury culture • How brands stay close to consumers when traditional data infrastructure and quantitative metrics are limited • How global luxury houses balance local fluency without compromising heritage or luxury brand strategy CHAPTER MARKERS: 00:00 Africa Luxury Market Scale 00:33 Aimee Kellen Career Journey 01:48 Africa Wealth Growth Reality 02:45 Entrepreneurship & Wealth Creation 03:57 Regional Luxury & Tourism Shifts 05:16 54-Country Luxury Reality 06:47 Global Consistency vs Local Fluency 08:35 Veuve Clicquot Bold Woman Awards 11:02 Luxury Market Entry Strategy 13:16 What Luxury Means in Africa 15:47 Communal Luxury vs Private Indulgence 17:10 Experiential Luxury & Event Scale 19:39 Luxury Craftsmanship & Education 20:31 Middle East vs Africa Luxury 21:23 Marketing When Traditional Data Fails 23:00 Local Ecosystem Partnerships 24:49 Parachuting vs Local Fluency 26:52 Product Intrinsics vs Packaging 27:36 Experiential Shifts & Digital Fatigue 30:52 Status Signals & Shared Dining 33:01 Managing Multi-Market Volatility 34:53 Middle East Geopolitical Impact 35:54 Global Impact of African Culture 37:12 Luxury Career Advice & DNA 40:29 Rigor & Patience in Luxury LINKS: Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter

Most marketers are asking the wrong question about AI. You can invest in the most sophisticated systems — and still deliver a customer experience that fails completely. In this episode, we break down where to actually start with AI in marketing, and why applying it too quickly can damage the very relationship you’re trying to build. I speak with Dr Cecilia Dones, founder of 3 Standard Deviations and an expert who has worked within global luxury houses such as L’Oréal and LVMH. We break down why luxury leaders must move beyond treating AI as a verb and how to build a data strategy that actually protects the consumer relationship. We also take a look at the delicate tension between high-tech personalisation and the surveillance trap, and why the interpretation layer of AI search is about to change how brands are discovered. From data provenance and synthetic personas to the "durable skills" required for the future, we walk through the architecture that allows technology to enhance, rather than replace, strategic rigour. Inside this episode: Why the most critical marketing questions have nothing to do with technologyHow to use the "see, think, feel, or do" framework to anchor your AI initiativesThe reason AI is an augmentative force that should only be layered onto absolute strategic intentWhy luxury personalisation must be visible broadly but relevant selectivelyThe moment personalisation becomes surveillance and how to spot the warning signsWhy synthetic personas can be a dangerous signal for niche or marginalised luxury segmentsHow to understand data provenance to avoid building strategies on unreliable dataWhy data is a reflection of lived experience and can never be treated as staticThe difference between hard technical skills and the durable skills that define long-term value LINKS: Join the course waitlist https://www.luxeconsumeriq.com/waitlist Newsletter: www.luxeconsumeriq.com/newsletter Instagram: https://www.instagram.com/luxeconsumeriq/ YouTube: https://www.youtube.com/@luxeconsumeriq

Most prestige skincare brands are trying to win the category the same way everyone else is: louder launches, faster trends, more content, more claims. And yet the brands that endure often do the opposite: they build credibility slowly through expertise, trust, results, and a consumer experience that feels guided rather than sold. In this episode, we explore why professional skincare still wins in a market obsessed with speed, trends, and influencer launches, and why heritage brands can’t rely on history alone to stay relevant. I speak with Rodrigue Chastenet de Géry, General Manager of Payot Australia, about what prestige actually means when you’re sold through professionals, not hype. We explore why expert-led distribution still matters in an era of influencer overload, how selectivity protects brand equity, and why intuition still matters when data alone can’t explain consumer behaviour. Inside this episode: Why French heritage only matters if consumers still trust itWhy professional distribution builds trust faster than influencer marketing ever willHow selectivity protects brand equity (and where brands get it wrong)What digital should do in prestige skincare: support expertise, not replace itWhy expert-led guidance is becoming more valuable as choice overload growsThe data problem in professional channels and how leaders make decisions anywayHow to balance innovation with consistency without chasing trendsWhere AI can help (and where it can quietly dilute the brand) LINKS: Newsletter: www.luxeconsumeriq.com/newsletter Join the course waitlist https://www.luxeconsumeriq.com/waitlist Instagram: https://www.instagram.com/luxeconsumeriq/ YouTube: https://www.youtube.com/@luxeconsumeriq ABOUT PAYOT: https://www.payot.com/

How do global luxury brands like Parfums Christian Dior maintain consistency — while adapting to radically different local markets? This episode explores luxury brand strategy in practice, and how Dior balances global brand discipline with local execution across regions such as Asia and Australia. At the centre of that approach is a “glocal” model: a clear global framework, executed with precision at a local level — adapting to market nuance, legal requirements, compliance standards, and operational realities. The result is a Dior experience that feels unmistakably consistent, while still reflecting how luxury beauty is delivered in each market. What becomes clear is that global vs local marketing in luxury goes far beyond campaigns. It shapes store standards, beauty consultant service, CRM strategy, customer expectations, data privacy, and even product formulation when climate conditions differ between hemispheres. The challenge is not simply to localise — but to do so without weakening the codes, discipline, and desirability that define a luxury brand. Looking ahead, the conversation turns to the future of luxury beauty and AI. As technology advances, differentiation will not come from automation alone, but from how brands elevate the experience around it: Savoir-faire, immersive storytelling, and more intentional one-to-one relationships between beauty consultants and clients. There is also a strong focus on the future of retail talent — particularly the evolution of beauty consultants into commercially aware, analytically capable, community-building leaders. In this vision of prestige beauty strategy, technology enables — but human connection remains the centre of the experience. LINKS: Listen to the full episode here: Spotify Apple www.luxeconsumeriq.com www.luxeconsumeriq.com/newsletter https://www.instagram.com/luxeconsumeriq/ https://www.youtube.com/@luxeconsumeriq

What is it actually like to start your career in luxury — in Paris, inside a consulting agency? Because the reality is very different from what most people expect. This episode takes you behind the scenes of early-stage life in luxury consulting — from navigating French work culture to building confidence in a fast-moving, international environment. There are moments that feel straight out of Emily in Paris — but the real story is far more nuanced. At the heart of this conversation is a shift many don’t anticipate: In school, you’re rewarded for being thorough. In consulting — and in luxury — you’re rewarded for being concise. And that transition is where many early careers stall. We also explore what it takes to show up confidently in a new environment — especially when you’re the outsider. Because often, what feels like a difference… is actually your advantage. Alongside this, the episode touches on the role of education — from economics to luxury management to design thinking — and how these foundations translate (or don’t) into real agency life. The result is a more honest view of what it takes to succeed early on in luxury — and how to navigate that transition with clarity. If you’re starting out, or looking to accelerate your progression, this episode will sharpen how you think about your role from day one. LINKS: Listen to the full episode here: Spotify Apple Podcasts www.luxeconsumeriq.com www.luxeconsumeriq.com/newsletter https://www.instagram.com/luxeconsumeriq/ https://www.youtube.com/@luxeconsumeriq

Digital in luxury often looks like progress — more content, more storytelling, more personalisation. But when does it start getting in the way of the experience? In this episode, we explore one of the most common tensions in luxury e-commerce: how to build a rich brand world without disrupting the customer journey. From autoplay video to layered storytelling, the conversation looks at how easily the experience can become overcomplicated — and what happens when it does. We also touch on personalisation, and why more data does not always create a better experience. When overused, it can feel overly familiar or out of step with the brand. Finally, the discussion turns to the economics behind digital growth — and what it really takes to scale e-commerce in a way that remains commercially sound. If you work in luxury, digital, or e-commerce, this episode offers a clearer perspective on how experience, brand, and performance come together. Listen to the full episode here: https://www.luxeconsumeriq.com/podcast/episode-01-theresa-austin www.luxeconsumeriq.com www.luxeconsumeriq.com/newsletter https://www.instagram.com/luxeconsumeriq/ https://www.youtube.com/@luxeconsumeriq

You can do all the research in the world — and still end up with a marketing plan that changes absolutely nothing. In this episode, I break down why that happens — and how to build an insight-led marketing plan that actually drives decisions. I explore what an insight-led marketing plan actually looks like, and why the annual planning process is the moment where strategy either becomes visible or gets lost in activity. From context and problem definition through to measurement, strategic choices, and activations, I walk through the architecture that allows insight to move from background information to business direction. Inside this episode: • Why the gap between insight and action is usually structural, not capability-based • How I think about using context to frame reality instead of just summarising data • Why the problem statement is one of the most important and most overlooked parts of the plan • How to separate brand and commercial objectives more strategically • Why measurement should be defined before the year begins • What strategic choices really look like inside a planning process • Why activations should express strategy • The difference between an insight-informed plan and an insight-led one • Two simple questions I use to test whether a plan is genuinely strategic CHAPTER MARKERS: 00:00 Introduction 02:30 Why Great Research Sometimes Fails to Influence Marketing Decisions 03:45 My Background in Luxury Marketing, Consumer Insight and LVMH 04:40 Closing the Insight to Action Gap in Marketing Strategy 05:46 Why the Annual Marketing Plan Has Strategic Leverage 08:17 The Six-Part Framework for an Insight-Led Marketing Plan 08:48 Context That Frames Reality: Using Consumer and Market Insight 10:17 Problem Statement: Defining the Real Strategic Focus 11:44 Objectives and Intent: Brand Goals vs Commercial Goals 12:46 Marketing Measurement: Metrics That Prove Strategy Is Working 13:14 Strategic Choices and Big Bets in Brand Planning 16:26 Activations With a Job: Turning Strategy Into Execution 18:20 Insight-Informed vs Insight-Led Marketing Plans 19:54 Two Questions to Test Your Marketing Strategy 21:07 What Comes Next: Deeper Training on Insight-Led Marketing LINKS: Join the course waitlist https://www.luxeconsumeriq.com/waitlist www.luxeconsumeriq.com www.luxeconsumeriq.com/newsletter https://www.instagram.com/luxeconsumeriq/ https://www.youtube.com/@luxeconsumeriq