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Master the architecture behind enterprise transformation. The ServiceNow Architect connects you with elite practitioners, developers, architects, and high-profile platform leaders for direct, practical conversations. From enterprise governance and integration design to the latest GenAI and platform innovations, get the battle-tested blueprints you need to design scalable ServiceNow solutions. The ServiceNow Architect is the go-to podcast for platform leaders, technical architects, and developers who build, scale, and govern enterprise digital workflows. Hosted by [Your Name], the show goes beyond standard documentation to unpack the real-world engineering decisions, architectural patterns, and governance strategies that drive successful implementations. Each episode features unfiltered, deep-dive conversations with leading minds across the ServiceNow ecosystem—from elite Certified Technical Architects (CTAs) and Master Architects to prominent ecosystem executives and platform innovators. Whether tackling legacy technical debt, designing multi-instance strategies, maximizing the latest generative AI capabilities, or avoiding costly anti-patterns, The ServiceNow Architect delivers practical, battle-tested insights you can immediately apply to your platform roadmap. Subscribe to elevate your architecture, master the platform, and lead the future of enterprise automation. Hosted on Acast. See acast.com/privacy for more information.

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Check latest episodes from The ServiceNow Architect podcast

ServiceNow and Workflow Tokenization

2026/09/13

What happens when enterprise workflow management meets the flexibility of consumption-based pricing? In this episode, we dive into the evolving economics of digital transformation and unpack how ServiceNow is shifting the paradigm with workflow tokenization. Join us as we break down the mechanics of Assist Credits—what they are, how they function as platform currency, and why organizations are moving toward modular, token-based models to fuel their operations. We’ll explore how Assist Credits change the way teams budget, deploy, and scale technical support, implementation hours, and automated AI workflows across the Now Platform. Whether you're a platform architect, an IT procurement strategist, or a CIO looking to extract maximum value from your enterprise investments, this deep dive will give you the playbook for navigating ServiceNow's tokenized ecosystem. Would you like tailored promotional social media copy (e.g., LinkedIn or X/Twitter posts) or a bulleted talking-point outline to go with this episode description? Hosted on Acast. See acast.com/privacy for more information.

The CSDM and Service Mapping Demystified

2026/09/13

Is your ServiceNow CMDB feeling more like a digital junkyard than a strategic asset? You’re not alone. Many organizations struggle to connect low-level infrastructure to actual business outcomes—and that’s where the Common Service Data Model (CSDM) and Service Mapping come in. In this episode, we pull back the curtain on two of the most critical—yet widely misunderstood—foundations of the ServiceNow platform. We demystify the acronyms, clarify where CSDM ends and Service Mapping begins, and share actionable guidance on building a service-aware enterprise without getting lost in the weeds. Hosted on Acast. See acast.com/privacy for more information.

Managing Capacity Planning in ServiceNow SPM

2026/09/13

Are your teams constantly overbooked, or are critical projects stalling due to resource bottlenecks? In this episode, we dive deep into the engine room of ServiceNow's Strategic Portfolio Management (SPM): Resource Capacity Planning in ServiceNow. Whether you’re managing project portfolios, engineering squads, or enterprise shared services, aligning demand with actual human capacity is the difference between delivering value and burning out your best talent. We unpack how modern leaders move away from disconnected spreadsheets and into ServiceNow’s centralized workspace to forecast availability, balance workloads, and make data-backed trade-offs. Hosted on Acast. See acast.com/privacy for more information.

Introducing ServiceNow Otto and Now Assist

2026/09/13

Enterprise AI is rapidly moving from simple conversational chatbots to proactive, autonomous execution. In this episode, we dive deep into the next evolution of AI on the ServiceNow platform: Otto and Now Assist. We break down how generative AI and purpose-built agentic capabilities are reshaping day-to-day workflows across IT, HR, and customer operations. Tune in to understand the distinct roles each tool plays, how they interact across your digital ecosystem, and what IT leaders need to know to safely govern, deploy, and scale AI-driven automation without losing human oversight. Hosted on Acast. See acast.com/privacy for more information.

Why you need ServiceNow Strategic Portfolio Management (SPM)

2026/09/13

Why You Need ServiceNow Strategic Portfolio Management (SPM) Most organizations don’t struggle to generate good ideas—they struggle to connect those ideas to execution and business outcomes. When strategic planning lives in slide decks, financial planning sits in disconnected spreadsheets, and delivery teams work across siloed agile tools, misalignment is inevitable. In this post, we explore why ServiceNow Strategic Portfolio Management (SPM) has become an essential platform for modern enterprise leaders. Discover how SPM bridges the gap between top-down strategy and bottom-up delivery, optimizes resource capacity, and gives leaders real-time visibility into portfolio value—so you can stop funding busywork and start driving measurable impact. Hosted on Acast. See acast.com/privacy for more information.

ServiceNow APM and your CMDB

2026/09/13

Can you actually trust your Application Portfolio Management (APM) data if your Configuration Management Database (CMDB) is a mess? In this episode, we unpack the critical relationship between ServiceNow APM and the CMDB. We explore why treating APM as a standalone dashboard often leads to blind spots, how the Common Service Data Model (CSDM) bridges business strategy with underlying infrastructure, and practical steps to align both systems without getting bogged down in data maintenance. Hosted on Acast. See acast.com/privacy for more information.