Advertise on podcast: Retales: Conversations with Profit Protection

On today’s episode Nicole is diving into a topic that’s generating a lot of conversation across retailglobally… facial recognition and its role in loss prevention and safety.  Nicole is joined by 3 of the bestfrom Gatekeeper Systems, CEO Eric Schoch, Chief Commercial Officer, Craig Greenberg and AU/NZ General Manager, Nick Trudgett.  If you’re navigating safety and loss prevention challenges, this is definitely a space to keep an eye on. Contact details : PPFF - https://www.profitprotection.co/ Gatekeeper - https://www.gatekeepersystems.com/ Eric Schoch - https://www.linkedin.com/in/ericschoch/ Craig Greenberg - https://www.linkedin.com/in/craig-greenberg/ Nick Trudgett - https://www.linkedin.com/in/nicktrudgett/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today we’re kicking off a brand-new season, and Nicole is joined by someone many of you will know very well — Neil Redfern, Chairman of the Profit Protection Future Forum. Neil has been closely connected to the retail profit protection community for over 20 years and brings a broad industry perspective across the key issues, opportunities, and conversations shaping the retail sector. We discuss all things PPFF (and a little bit more) in 2026 ! Retail Crime Study :To register interest in participating in the Retail Crime Study or request more information, please complete the expression-of-interest by 6th July2026 form: https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpEContact details : PPFF - https://www.profitprotection.co/ Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today’s episode, Nicole is joined by leading experts in criminology and retail crime—Professor Michael Townsley (Griffith University) and Professor Joe Clare (University of Western Australia). Together, they are shaping one of the most important pieces of research in our industry—the Australia & New Zealand Retail Crime Report. In this episode, we go behind the scenes of the research—exploring how the data is collected, the methodologies used, and why a robust, industry-led approach is critical to understanding the true scale and nature of retail crime. We also discuss the role retailers play in contributing to the research, and why their input is essential to ensuring the findings are both meaningful and actionable. To register interest or request more information, please complete the expression-of-interest by 6th July 2026 form: https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE GU ethics reference number: HREC/2026/0540 and UWA Ref: 2026/ET000569. Contact Details : PPFF - https://www.profitprotection.co/ Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ Professor Joe Clare - https://www.linkedin.com/in/joseph-clare-05098449/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode of the podcast, Nicole is joined by Alex van Diggelen, Senior Loss Prevention Manager, APAC atLovisa.  At Lovisa, Alex oversees shrinkage managementand security infrastructure for 300+ stores.  Prior to working at Lovisa, Alex led the national security operations at Myer, including CCTV, access control, and seriousincident investigations.Sometimes ordinary days turn extraordinary in the most confronting ways. Alex eye witnessed a smash & grab attempt from a group of offenders charging into a jewellery store. His describes the event in detail and discusses how his actions ensured that onlookers and staff were safe and how he kept the crime scene cleared until law enforcement turned up. This is a personal story of shock and fear and the moments of humanity that followed. Contact details :PPFF - https://www.profitprotection.co/ Alex van Diggelen - https://www.linkedin.com/in/alex-van-diggelen-3b80a825/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode of the podcast, Nicole is joined by Scott Harris, Managing Director at Workforce Resilience AU/NZ. Scott was as a police officer in the Queensland Police Service for 26 years and has developed a comprehensive suite of skills to assist organisations to build greater resilience within their workforce& reduce risk whilst enhancing operational security & safety. Since founding Workforce Resilience in 2015, Scott has partnered with some of Australia and New Zealand's leading public and private sector organisations,supporting their leadership teams in the development of contemporary strategies to maintain the safety and security of their workforce and key assets.Contact details :PPFF - https://www.profitprotection.co/ Scott Harris - https://www.linkedin.com/in/scott-harris-47b06588/Workforce Resilience - https://workforceresilience.com.au/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode, Nicole is joined by Steven Campbell, Business Unit Director at Checkpoint Systems Australia/NZ. Checkpoint is at the forefront of innovation, driving excellence across industries like retail, fashion, logistics, and more. Through cutting-edge RFID solutions, Checkpoint optimize operations, enhance security, and elevateefficiency.  A part of CCL Industries, Checkpoint has a proven track record of successful RF & RFID implementations.  Steven and his team collaborate closely with clients to deliver solutions that maximise salesgrowth and define success.  With 19 years experience in the retail security/loss prevention and RFID sector, Steven is responsible for driving growth, innovation and operationalexcellence across the business.  Contact details : PPFF - https://www.profitprotection.co/Steven Campbell - https://www.linkedin.com/in/steven-campbell-01102653/ Checkpoint Systems - https://www.linkedin.com/company/checkpoint-systems/posts/?feedView=all Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode, Nicole is joined by Luke Dynan, Vice President & General Manager at Accertify. Accertify is a global leader in fraud prevention, chargeback management & digital identity solutions. Luke leadsa team of industry experts across the Asia Pacific region focused on helping businesses more effectively combat the growing problem of online payment and identity fraud whilst optimising conversion rates and the overall payments experience. Contact details : PPFF - https://www.profitprotection.co/ Luke Dynan - https://www.linkedin.com/in/lukedynan/ Accertify - https://www.accertify.com/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Elevate Registration - https://lnkd.in/g38UZ2Sv

Today Nicole is joined by Gareth Davies, Business Development Director at Agilence. We are excited to have Agilence join our PPFF sponsorslist in 2025.  Agilence is an industry leader in loss prevention and asset protection analytics and reportingsolutions for retailers.  Gareth and the Agilence team work closely with clients to implement tailored profit protectionanalytics solutions that address complex challenges for loss prevention. Contact details : PPFF - https://www.profitprotection.co/ Gareth Davies - https://www.linkedin.com/in/garethjdavies79/ Agilence - https://www.agilenceinc.com/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/PPFF Elevate Registration - https://lnkd.in/g38UZ2Sv

On today's episode Nicole talks to Professor Emmeline Taylor at City, University of London and PPFF Chairman, Neil Redfern about the recent PPFF meetings held in Singapore, Auckland and Sydney and they reflect on the achievements and outcomes from the events. Contact details : PPFF - https://www.profitprotection.co/ Professor Emmeline Taylor - https://www.linkedin.com/in/professor-emmeline-taylor-phd-8989b648/ Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Elevate Registration - https://www.linkedin.com/feed/update/urn:li:activity:7369343502452711426

Today Nicole is joined by one of our newly appointed PPFF Committee Members and the Business Intelligent Manager at Amazon Australia , Murray Gillin.  Murray is a Data Wizz and we are so happy to have an expert Analyst on the PPFF Committee. Steering the helm at Amazon's Security & Loss Prevention team, Murray’s role is marked by a relentless pursuit of excellence in analytics and process optimization. With a proven track record in risk management and operational efficiency, his expertise in BI and data science product management has been instrumental in driving strategic initiatives forward. His team has successfully implemented data-driven solutions that bolster the organization's resilience against operational risks.    Contact details : PPFF - https://www.profitprotection.co/ Murray Gillin - https://www.linkedin.com/in/murray-gillin-8a931b45/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by Andrew Wolf, Central Loss Manager at Officeworks and one of the newly appointed Committee Members of the PPFF.  With a broad range of skills, Andrew has been in the retail sector for over 20 years, having worked at Lincraft, Chemmart and has been at Officeworks for 17 years. He brings a wealth of knowledge and expansive skill set to the Committee. Nicole and Andrew talk about the current retail environment and what it's like working for a big box retailer. Contact details : PPFF - https://www.profitprotection.co/ Andrew Wolf - https://www.linkedin.com/in/andrew-wolf-b4042345/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by Nick Trudgett, Craig Greenberg,Chief Commercial Officer from Gatekeeper in the US and a very special guest, Michael Lamb, recently retired Vice President of Asset Protection & Safety at Kroger Inc. where he oversaw the strategic and tactical direction related tothe shrinkage, waste control and safety across the Kroger enterprise. Michael has also worked for the world’slargest retailer, Walmart, and the World’s largest DIY retail, Home Depot.   We talk about retail theft trends in the US, and look at how Kroger deployed the Gatekeeper solution to keep their staff safe whilst reducing loss in their stores. Contact details : PPFF - https://www.profitprotection.co/ Michael Lamb - MLamb Consulting Services, LLC [email protected] Craig Greenberg - https://www.linkedin.com/in/craig-greenberg/ Gatekeeper Systems - https://www.linkedin.com/company/gatekeeper-systems-apac/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by PPFF Chairman Neil Redfern to talk about the PPFF activities for 2025. There is a lot to unpack, so don't miss this episode with all the dates for upcoming meetings and webinars. Contact details : PPFF - https://www.profitprotection.co/ Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ Register for the GS1 RFID Coalition webinar on 26th March - https://www.linkedin.com/feed/update/urn:li:activity:7295592585501319168/

In this final episode of Season 8, Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley and PPFF Chairman, Neil Redfern to launch the 2024 AU/NZ Retail Crime Study and review the highlights from the year.  It's been a huge year for the PPFF, from incorporation of the group, to rebranding, to four in-person events, webinars and 15 Podcast episodes (just to name a few). We wrap up the year and get a look at what's in store for the PPFF in 2025. If you’d like a copy of the 2024 AU/NZ Retail Crime Survey, head to the PPFF website – www.profitprotection.co. Contact Details : Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ PPFF Chairman Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Re-Tales Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley.  Professor Michael Townsley is a criminologist with a prominent career in crime prevention research. His groundbreaking PhD work illuminated the contagious nature of burglary risk, significantly influencing the field of spatial criminology. As the former head of the School of Criminology and Criminal Justice at Griffith University, Michael’s expertise encompasses crime analysis and retail crime prevention, and of course he is our resident academic at the Profit Protection Future Forum. Contact Details : PPFF - https://www.profitprotection.co/ Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/