Advertise on podcast: ConnectedPodcast

Connected live at NADA 2026! We're kicking off NADA with a special episode featuring Cliff Banks, founder of the Banks Report and AUTOVATE, from the show floor! Greg has a tradition of catching up with Cliff at the show every year to hear his insights on the state of the industry. Together, they break down recent topics and trends and explored what to keep an eye out for in the year ahead, like: -The rise of companies like Waymo and the potential impact on fleet and vehicle ownership levels. -Scout and how states are responding to the direct-to-consumer sales model. -How dealers can be learning to leverage not only AI tools in their business, but also the AI search tools their customers may be using to find them. What a great conversation to kick off NADA! And this is only the start of our episodes from the show. Stay tuned for even more great conversations live from Las Vegas throughout the month!

This week Greg is joined by Adam Gaedke, partner at Freddy Media. He's a longtime automotive retail operator with over two decades of experience in growing dealer groups. Before partnering with Freddy Media, Adam spent 22 years at Van Horn Auto Group, where he played a key role in scaling the organization from a handful of stores to an 18-rooftop operation. Today, he brings that operator’s mindset to helping dealers think differently about growth, leadership, and customer experience. In this episode, Adam shares insight on: -The difference between managers and true operators, and why “intrapreneurship” is critical inside multi-store organizations. -Why the automotive industry underinvests in hospitality and how small, intentional moments can dramatically impact customer experience and profitability. -What it really takes to successfully grow a dealer group and why people and preparation matter. This was a great conversation that blended real-world dealership lessons with a practical, no-nonsense perspective on what separates average operations from exceptional ones.

In this special episode of Connected, Chief Customer Ambassador Dave Bates reflects on retiring from Reynolds and Reynolds after 42 years (15,598 days) with the company. Dave talks with Greg Uland about: -Dave’s philosophy behind Attitude, Effort and Extra (AEX) and the idea of “being a star where you are.” -The story of his interview with Reynolds and how he met his wife Carolyn. -Highlights from his career. -Advice for the industry going forward. Comments about Dave have been rolling in all day. His leadership, warmth, and dedication have inspired associates, strengthened partnerships, and left a lasting mark on everyone he’s worked with. We’re grateful for his guidance and wish him the very best in this next chapter.

On the first Connected of 2026, Greg is joined in the studio by Dr. Kent MacDonald, president of Northwood University. If you're not familiar with Northwood, it's a unique university in Midland, MI, known as "America's Free Enterprise University." As an academic leader in the automotive, aftermarket, and mobility spaces, Northwood is shaping the next generation of our industry. Dr. MacDonald shares his insight on: -How Northwood's unapologetic set of values sets itself and its students apart. -The balance of academics and experience in shaping students coming out of higher education. -How to encourage young people to want to be a part of the automotive industry. It was great getting to hear more about what's going on at Northwood and what's to come for our industry. They are producing some really impressive students that are going to make a big impact in automotive!

On our last Connected of 2025, Greg is joined in the studio by Holly Neeld, Allison Leonard, and Amy Webb from Blood Cancer United, a nonprofit organization that benefits patients with all types of blood cancer. Blood Cancer United has been providing support and advocating for patients for over 75 years. Over that time, they have gained valuable insights, heard memorable stories and put together great events. The three wise women discuss: -The three pillars of service. -Amy's incredible survivor story. -Light the Night and how to get involved. Thank you to Holly, Allison, and Amy for joining us and sharing their stories. Generosity matters all year long, but it feels especially powerful during the holiday season.

What goes into the process of designing a new dealership and where do you even begin? Today on Connected, Greg is joined in the studio by Bill Chidley, co-founder of ChangeUp and author of The Brand Vortex. ChangeUp is a branding and retail design firm that partners with several OEMs and their dealer programs to help establish dealership design and branding standards. They also put out an industry report titled, "Why the Dealership Experience Still Matters," about the importance of the physical dealership in a changing automotive retail landscape. Greg and Bill talk through some of the findings of the report and discuss some of the things dealerships have to balance when establishing their branding, like: - The needs of the brand and the function of the dealership. - OEM expectations and unique dealership identity. - How to align branding when showcasing different vehicle models. Bill had some really great insight to share on some aspects of the dealership that may not always be top of mind, but are so important for the customer experience. Get Connected with Bill and enjoy this week's episode!

We're giving thanks! For this special episode of Connected, Greg invited a few of our Reynolds associates to share what they're thankful for this year. Listen in as they reflect on both personal and professional experiences, providing heartfelt insights into their gratitude. Happy Thanksgiving!

On the latest Connected, Greg's speaking with Tim Pohanka, COO at Pohanka Automotive Group. Beyond his work at the dealership, Tim is a part of a new video series, the Tour Detour. On this adventure, Tim and two other dealers, Jason Cole and Chris Lenckosz, are driving used Nissans across the rugged terrain of the American West, testing the limits of the vehicles and their continuously variable transmissions (CVT). Tim and Greg discuss: -Tim's stories from the road. -The Tour Detour as an example of storytelling marketing. -The positive impact this project had on morale for each of the dealerships. Look for new episodes of the Tour Detour every week on YouTube!

"AI will amplify whatever data there is. So if you have a lot of bad data, you will accelerate a bad process." This week on Connected, Greg sits down with Todd Smith, CEO of QoreAI, a company focused on the future of the automotive industry. Todd is educating dealers on AI and the direction that we are headed. He and Greg discuss: -The importance of high-quality data to back your AI. -The specific tasks that AI can help with today and the tasks it can tackle tomorrow. -AI as the new user experience and the future of Agentic AI. Todd’s perspective comes from years spent inside dealerships and alongside them, not just selling to them. That experience shapes how he thinks about adoption, culture, and what actually moves the business forward.

This week, Greg gets Connected with Rich Lupo, fixed ops director at Apple Tree Honda and Apple Tree Acura. Rich is constantly sharing his ideas and best practices with the industry, and today he and Greg dive deeper into: -The technician bench program Rich has implemented to help with staffing shortages at their stores. -How to adapt other's best practices to fit your specific needs and be actionable for your business. -What the next era of automotive retail looks like and what businesses we can look at as the model. Rich is always striving to make our industry better. We're so glad he could join the podcast to share what worked for Apple Tree Honda/Acura. Hopefully you're able to take away a tip that can work at your dealership!

It's a brand new episode of Connected! This week, Greg's talking with Yuriy Demidko, chief information officer at DP Fox Ventures. Yuriy has a lot of experience both inside and outside of automotive and that gives him great insight on where the industry is headed. Greg and Yuriy cover: -Yuriy's career path and how he got to where he is today. -The importance of clean data in boosting efficiency and backing AI and the role a CDP plays in that. -The importance of tailoring dashboards to each role. As Yuriy says, the dealer world is evolving so quickly. It's important to understand the technology so you don't fall behind.

This week Greg speaks with Curtis Gardner, master tech at Audi North Houston and founder of Gnarred, a company focused on fixed operations efficiency. Curtis is involved in coaching and mentoring techs to become more efficient, and has developed a passion for saving as much time as he can, down to the second. In this episode, Greg and Curtis cover: -The three biggest things techs can do today to bill more hours. -The advantages embracing the video MPI process can have. -Toolbox organization and it's underrated importance when it comes to tech productivity. Similar to the technology in the cars Curtis is working on, the process needs to improve and become more efficient. We're so glad he could join us on Connected and share his passion.

The champs are here! This week on Connected, you'll hear the best practice presentations from the winners of our 2025 Automotive Amplifiers Contest. Two weeks ago, the second annual Automotive Amplifiers Contest was held at our Reynolds Retail Summit: Amplify in Dallas, TX. Five finalists presented their best practices live at the event, and our panel of judges selected these two winners: Innovation: Kamir Martínez Díaz, Chief Financial Officer at Pepe Abad Auto in Puerto Rico for her work reducing internal document processing times. Impact: Chris Lasko, Parts Manager from Scranton Chevy in Connecticut for how he has improved the off-the-shelf fill rate at his dealership. A big thank you to all our finalists and judges for participating and making this a really great part of the Amplify event and continuing to remind us how much we can learn from one another in the industry.

Today on Connected Greg's catching up with AJ McGowan, founder of AutoVision and lead developer on Reynolds' new AI assistant, Rey. After the reveal of Rey yesterday at Amplify 2025, AJ sheds some light on the next chapter of AI for Reynolds and beyond. In this episode, Greg and AJ cover: -Rey as an agentic AI that works with your existing tools. -The difference between UI (user interface) and UX (user experience). -How AI will enhance productivity in automotive roles, not replace them. Like AJ says, understanding AI shouldn't require a software engineering degree! It was great to have him break down some of the basics and share more about automotive AI today and into the future.

This week, Greg sits down with two of the most energizing voices in retail automotive: Fred Lennartz and Lou Ramirez, founders of Certified Solutionaries and hosts of the Car Guy Coffee Podcast. These two bring more than just caffeine to the conversation. Their approach to automotive leadership is personal, practical, and rooted in optimism — and it’s refreshing. They cover: -Why forgiveness is the first step toward progress. -What ego-free collaboration looks like in the dealership world. -How to stay energized when the grind gets real. Fred and Lou don't preach buzzwords, instead they share real stories from their careers, dealerships they’ve helped, and their own struggles. They remind us that building culture and lifting people up can be just as important as selling cars.