Advertise on podcast: Flip Flops & People Ops

 Pingboard has been acquired by Workleap!  🎉 This isn't just big news for me – it's huge for YOU too! Say hello to a more comprehensive, more dynamic platform that's all about revolutionizing your employee experience! I'm bursting with excitement to share this game-changing update with you. While I'm currently navigating the exhilarating process of onboarding and immersing myself in the awesomeness of my new team, I promise I'll be back behind the mic before you know it! In the meantime, let's take a little trip back to move forward. 🚀 Join me on this journey as we gear up for an absolutely epic year ahead, filled to the brim with insightful content that's tailor-made to empower YOU in the world of HR and People Ops. Together, we're about to embark on something truly extraordinary – so buckle up, because the adventure is just beginning! 🌈✨ Stay tuned for more updates, and remember, the best is yet to come! 💫 Key topics: I'm onboarding as a new employee, how meta! This new company Workleap is LEGIT... Pingboard is not dead, just absorbedHR is evolving fast -exciting to see new tech being developedResources mentioned: - Join my community, the Engagement Academy!: https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, we spoke about how HR and People Ops are often mistakenly mislabeled as a business cost center. This simply means, “You cost us money, you don’t bring in money.”  But hold up – let's dive deeper, shall we? Sure, sales, marketing, and engineering get all the glory for their direct link to revenue. Closing deals, engaging customers, running those flashy marketing campaigns—yeah, they're the stars. But, don't overlook the unsung heroes! This episode explains why HR is the Ultimate profit center, and how to reframe to your CEO how to buy into this thinking! HR's got a pivotal role in staffing, motivating, and keeping those superstar teams thriving. And guess what? Investing in HR isn't just a feel-good move—it's a money-maker! Picture this: tools for an epic employee experience, top-notch coaching for managers, educational events, and savvy consultants. That's the secret sauce to a company's financial triumph. So, join us as we unravel the power of investing in HR—because trust me, it's a game-changer! Key topics: Invest in a training manager and train your managers!How maintaining HR provides additional profitHow to get your manager to value HRWhy is HR so important to the company culture and growthResources mentioned: HR post on LinkedIn: https://www.linkedin.com/feed/update/urn:li:activity:7137867382345134080/The no. 1 way to drive engagement!: https://youtu.be/p6Dq-HziBAQ?feature=sharedhttps://youtu.be/p6Dq-HziBAQ?feature=sharedConfronting CEO objections to surveys: https://youtu.be/ucbUi75E4wg?feature=sharedHow to deal with question overload: https://youtu.be/Kj7z0rIsOX4?feature=sharedSurvey Strategy basics: https://youtu.be/h0UcEVvasCg?feature=sharedJoin my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, we talked about how neglecting your company's culture could seriously mess with its long-term success and, hold onto your seat, even affect the bottom line! But fear not, Zein dropped some easily actionable strategies to make sure your company's philosophy and culture always take the spotlight, securing that long-term success we're all after. Seriously, this episode is a goldmine for anyone wanting to keep their business on the up and up. Zein's strategies are like a secret weapon to shield your company's values and culture, ensuring they stay the beating heart of your success story.  Because when you do, magic happens! Employees are happier, the company thrives, and success becomes a given. You won't want to miss out on these insider tips – they're a total game-changer! Key Topics:  The importance of establishing culture early onWhy does your workplace culture matter?Solutions to poor culture habits and ways to change broken workplace cultureYour values should align with your employees' valuesResources mentioned: https://www.systemsofharmony.com/Radical Candor - https://www.amazon.co.uk/Radical-Candor-What-Want-Saying/dp/1509845356Fierce conversations - https://www.amazon.co.uk/Fierce-Conversations-Achieving-success-conversation/dp/0349417369Zein's LinkedIn - https://www.linkedin.com/in/zeinnemri/Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, the incredible JRuss and I, unravel the power of appreciation in shaping workplace culture, especially in our remote landscape! We unpack practical strategies and unveil real-life success stories showcasing the impact of acknowledging and rewarding employees. Discover how these simple acts elevate morale, ignite motivation, and weave a stronger, more cohesive team fabric. Together, we emphasize the pivotal role of training in fostering meaningful recognition and explore how technology turbocharges this process. Tune in to unearth the secrets behind nurturing a culture of appreciation and connection. Learn how this drives not just engagement but also unwavering employee loyalty. Get ready to revitalize your workplace with the insights from this episode! Key topics: The importance of recognition in companiesWhy is recognition effective and how can I use it in my team?The importance of making recognition to colleagues relevant AND timely How does this contribute to overall growth?Resources mentioned: The Five Love Languages: https://www.amazon.co.uk/Five-Love-Languages-Secret-Lasts/dp/0802473156J Russ' LinkedIn: https://www.linkedin.com/in/j-russ/Asking for more budget: https://youtu.be/EHObnFWU78k?feature=sharedMission Vs Vision Vs Value: https://youtu.be/ok9uRFszgHc?feature=sharedHow to hire for a culture fit: https://youtu.be/Nb8y9oxJEJA?feature=sharedJoin my community, the Engagement Academy! https://www.linkedin.com/groups/14306857/Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, Tom and I spoke about how our habits at work affect the quality of our work and how effectively we can do it. People like to stick to habits and systems to make them feel safe and help guide them throughout their day, that SHOULD NOT be different in the workplace, but sometimes we don't have the incentives or facilities in place to enforce good habits consistently. We thought about how making 1 small change at a time (as cliche as it sounds) could lead to a wealth of positive change! Key topics: You don't want to train cats to bark!What is the threshold for waiting for improvement?Avoiding bias in workplace tension Real-life examples Resources mentioned: 16 Personalities website: https://www.16personalities.com/Hogan personality test: https://www.hoganassessments.com/Atomic Habits book: https://jamesclear.com/atomic-habitsJoin my community, Engagement Academy! https://www.linkedin.com/groups/14306857/Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, I delve into the AI revolution that has sparked endless discussions this year – and for all the right reasons! If you're feeling bogged down by the buzz but haven't yet harnessed the remarkable potential within your dynamic HR/PeopleOps role, now is your moment! Imagine having a dependable virtual assistant at your fingertips, flawlessly executing tasks without a single typo, armed with the expertise to streamline those less glamorous facets of your day-to-day. Discover how to automate annoying repetitive tasks, write better policies, craft more compelling internal comms, draft stronger job descriptions, identify potential root causes of disengagement, and even respond to your occasionally grumpy, revenue-obsessed CEO with professionalism and poise! Key topics: Squashing your reasons not to try Tools available to try The 4 times to use AIReal-life examplesResources mentioned: Daan Van Rossum: https://www.linkedin.com/in/daanvanrossum/Surveys Webinar: https://www.youtube.com/watch?v=qYLetFXbflILinkedin Live AI for HR Replay: https://www.linkedin.com/events/aiforhr-peopleops7115732353670422528/comments/AI for HR Cheat Sheet: https://d.pr/i/rIFVxn(friends, if this link ever doesn't work, you can access the cheat sheet in the community listed just below!)Join my community, Engagement Academy! https://www.linkedin.com/groups/14306857/ Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, I discuss how while exit interviews are common, STAY interviews are the proactive step that can help you retain your top talent and maintain a happy, productive workforce! I'll explain why conducting stay interviews is essential to driving engagement and provide you with practical tips on how to handle them in a way that won't spook your employees.  Learn the why, when, and how of stay interviews, helping you build stronger connections with your employees and ensuring they remain engaged and committed to your organization's success! Topics Discussed: What's a STAY interview? How to pick which employees to talk toHow to structure the interviewWhy this helps you drive engagementFollow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

Today, we're going to explore a fundamental skill every HR/People Ops / Culture leader must master - REGULARLY surveying your employees (to create a feedback loop)! In this episode, I'll guide you through three essential survey formats: eNPS (Employee Net Promoter Score), Pulse Surveys, and Engagement Surveys... eNPS (Employee Net Promoter Score): eNPS is like the "temperature gauge" or benchmark of your organization's morale. I'll explain when to send it, what questions to ask, and how to interpret the results. Pulse Surveys: Pulse surveys are your real-time connection to your employees' feelings and experiences. Please find out more specific details to double-check potential solutions for your EX before you spend all the time and energy doing it. Engagement Surveys: Engagement surveys go deep. They help you understand the intricate nuances of your organization's culture and the factors influencing employee engagement. Learn when to conduct them, what questions to include, and how to use the data for strategic decision-making.But here's the challenge - as an HR leader, you've got a million things on your plate! How do you manage the survey process without losing your mind? I've got you covered with practical tips and tools to streamline the survey process, so it doesn't become just another chore. Remember, mastering the art of employee surveys is NOT OPTIONAL; it's the foundation for driving engagement at all levels of your organization. Join us in this episode as we empower you with the knowledge and strategies to create a culture of feedback and continuous improvement within your company. Topics Discussed: The 3 survey format types What questions to ask in your surveysSurvey cadenceThe art of a feedback loopResources mentioned:  LinkedIn Live - https://www.linkedin.com/posts/christiehoffman_employeeengagement-employeeexperience-hr-activity-7095084191100403712-D2DE?Christie's Engagement Academy: https://www.linkedin.com/groups/14306857/Employee hierarchy of needs ep: https://youtu.be/wEveR_FuWDs?feature=sharedGGallups 12 questions: https://www.gallup.com/q12/?campaignid=18945816141&adgroupid=143633586477&adid=635680356860&gclid=CjwKCAjw1t2pBhAFEiwA_-A-NElZEFScFDahUh6fb5njJ0fKmdlPKgu0SGNnrhXuK36XRO8I06aRqRoCcokQAvD_BwEThe art of the proper 1 on 1 link Follow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, I ask you have you ever noticed how there are countless articles online like, "8 Ways to Boost Engagement"? Yet they consistently overlook the single most effective approach that applies universally, regardless of an organization's size, industry, or revenue.  The best part? It's surprisingly straightforward, and you can start implementing it today. Tune in to discover how you can create a more engaged tomorrow! Topics discussed GIVE THEM (the employee experience) CAKE! You are Hoping for negative feedbackWhy send surveys?Join the engagement academy for more help and support!Resources mentioned  Christie's Engagement AcademyFollow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, Erica and I are diving deep into the pivotal topic of company inclusivity and how it impacts workforce engagement. So, picture this: not everyone is gung-ho about hanging out AFTER work, and that's totally okay. We're going to chat about why it's crucial not to forget about this, and why it can be a big deal if we do. Join us for some super interesting insights from Erica Rooney. She really knows how to create inclusive experiences, whether it's face-to-face or virtual, that bring people together and help bridge those gaps among team members. Today's enlightening conversation dives deep into that, so DON'T miss it! 😄 Topics discussed: What is an "inclusive company"?The old ways of engagement DON'T WORK ANYMORE!What do "inclusive company events" have to think about?You can't do everything alone!Resources mentioned:  Erica's LinkedInChristie's Engagement AcademyFollow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, I was in the middle of recording this episode when I remembered that me, and Daan already had a brilliant interview on this topic! So I decided to show you the conversation in which Daan and I discussed what a people-first company is and isn't, and why it's the key to revenue, productivity, and a more engaged workforce! Plus the importance of managers because ohhhh no-no... you CAN'T drive engagement alone!  Topics discussed What is a people-first companyWhat is a people-first companyWhy should you put people first, not profits?Don't let your managers work!Your managers should spend their time managing people Resources mentioned Employee hierarchy of needs: https://www.youtube.com/watch?v=wEveR_FuWDsFollow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!

In today's episode, we will explore what it means to be a people-first company and what are some easy and effective ways to infuse your company's DNA into your interview process. We'll dive into strategies that assess skills and experience and reveal whether a candidate's heart and spirit align with the beating pulse of your organization!  Imagine a hiring process where resumes and checkboxes take a backseat, and instead, candidates are drawn to your organization like moths to a flame. This paradigm shift redefines the hiring landscape, emphasizing authenticity and cultural alignment. It's about inviting individuals to become not just employees, but enthusiastic participants in a shared mission!  In this new era of hiring, your company's values, beliefs, and practices become a beacon, attracting those who genuinely resonate with your purpose. The result? A workforce that is not just skilled but passionately committed, energized by the authenticity they encounter from the very FIRST INTERACTION. Topics discussed Why we've been overthinking "culture fit"What questions to ask in interviews to see if someone is a "culture fit"The magic number of interviewsHow to hire fast, with confidenceResources mentioned  Open-ended questions for interviews; https://docs.google.com/document/d/1VTBA3hq929hNcRJ9JKInAGGRDypcmn-KFVfSXRKOkKo/edit?usp=sharingFollow Christie Hoffman (Host) on Instagram, TikTok, and Linkedin, and don't forget to subscribe to the show for the latest content! P.S. If you're reading this, message me on LinkedIn and tell me your thoughts on this episode!