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How do we responsibly connect with young people in an era dominated by social media, short-form algorithms, and complex mental health pressures? In this episode of All Things Conflict, host Maria Arpa is joined by Anne Morris (former maths teacher and founder of Peer Scroller) and Claire Hiscock (Product Manager at Thrive) to examine how schools, educators, and parents can bridge the generational communication gap. Anne and Claire break down the power of combining evidence-based social-emotional development tools with authentic, peer-created short-form video content. They explore how relatable peer voices open safe spaces for difficult conversations around critical issues—such as ADHD diagnosis, period poverty, young carers, and digital wellbeing—before tensions escalate into crisis. Maria also shares frontline insights from her work training young peer mediators in schools, illustrating why empowering young people to support their peers creates lasting positive change. Key Takeaways The Power of the Peer Voice: Young people connect with and confide in relatable, near-peer role models far more readily than traditional authority figures. Responsible Content Creation: Utilizing short-form video content formatted like TikTok and Instagram—while keeping scripts carefully reviewed and held to high educational standards—bridges the gap between modern engagement and safe learning. Upstream Conflict Prevention: Addressing emotional tensions, bullying, or behavioral slips early prevents issues from escalating into dangerous, hidden conflicts. Data-Driven Pastoral Insights: Tracking engagement trends on digital learning platforms allows educators to spot emerging school-wide concerns (such as period poverty or caregiving struggles) before they become crises. Engaging Parents at Home: Equipping families with accessible, digestible tools helps bridge the communication divide between the classroom and home life. Proper Scaffolding for Peer Mentoring: Peer support and buddy schemes require structured training in empathy and listening; without guidance, older students can inadvertently heighten anxieties for incoming pupils. Relevant Links https://www.peerscroller.com/ https://www.thriveapproach.com/ Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠ Timestamps 00:00 – Introduction: Modern Pressures & How Young People Communicate 02:34 – Anne Morris’s Journey: From Maths Teacher to Peer-to-Peer Advocate 05:28 – Claire Hiscock & Thrive: Evidence-Based Social-Emotional Support 07:22 – Inside Peer Scroller: Using 90-Second Relatable Videos in Classrooms 11:29 – Responsible Content Creation: Structuring & Safeguarding Peer Voice 13:46 – Peer Scroller Explainer: Tackling Vaping, Attendance & Wellbeing 15:12 – Moving Upstream: Preventing Conflict Before It Escalates in Secret 18:10 – Maria’s School Stories: Peer Mediation & the Year 7 Buddy Pitfall 23:05 – Bringing Parents In: Bridging the School-to-Home Communication Gap 26:36 – Real-World Impact: Uncovering Hidden Trends, ADHD & Young Carers 33:32 – The Entrepreneurial Journey: Innovating Education & Gaining Trust 40:00 – Final Takeaways & Where to Connect: Peer Scroller & Thrive Approach

Where does freedom of speech truly begin and end? In this episode of All Things Conflict, host Maria Arpa is joined by stand-up comedian and tech entrepreneur Marc Cohen to explore the complex boundaries of free expression, offence, and social responsibility. Together, they dive into the evolving world of stand-up comedy—from venue censorship and non-disclosure guidelines to the ethical responsibility performers carry on stage. Marc and Maria examine how personal maturity and changing social norms redefine what is acceptable over time, addressing the anxiety surrounding past statements being resurfaced out of context. The conversation touches on the nuances of political satire, the gap between intention and impact, and why bridging ideological divides requires stepping outside echo chambers to engage with differing perspectives rather than demonizing them. Key Takeaways Venue Accountability & Freedom of Expression: While free speech permits broad expression, venue owners and event organizers maintain a right to protect their brand association and set boundaries for their audiences. Evolution of Social Norms: As individuals mature and society evolves, language and humor that were once acceptable are often recognized as harmful and discarded—not due to social pressure, but through personal growth. Intention vs. Impact: Honorable intentions do not negate real-world harm; jokes targeting marginalized groups can reinforce existing inequality regardless of comedic intent. Satire and Ideological Bubbles: Preaching to aligned audiences creates echo chambers and animosity, whereas skillful satire can bridge divides by exposing absurdities across the political spectrum. Developing an Inner Compass: Navigating comedy, dialogue, and free speech ultimately comes down to personal reflection, self-awareness, and seeking understanding rather than immediate outrage. Timestamps 00:00 – Introduction 02:01 – Introducing Marc Cohen: Finance, Tech, and Stand-Up Comedy 04:45 – Boundaries in Stand-Up: Venue Guidelines and Brand Protection 07:20 – Free Speech vs. Changing Standards: Have We Gone Backwards? 09:23 – Social Pressure, Context, and Resurfacing Historical Content 12:08 – Inner Compass & Navigating Cultural Norms Across Eras 15:13 – Intention, Bullying, and Smart Joke Formation 16:14 – Message Sent vs. Message Received 18:28 – Stepping Outside Echo Chambers & Exposing Yourself to Different Views 23:10 – Can Humor Influence Ideological Opponents? 29:45 – The Problem with Labeling: Avoiding Defensive Reactions 33:14 – The Difficulty of "Edgy" Comedy & Master Craftsmen 38:47 – The Gap Between Intention and Action 40:10 – Satire and Character Caricatures (e.g., Al Murray) 45:30 – Final Thoughts: Why You Should Try Stand-Up Once in Your Life Marc Cohen Instagram: https://www.instagram.com/marcdoesgigs/ Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠

In this episode of All Things Conflict, host Maria Arpa is joined by entrepreneur, author, and original Dragons' Den investor Simon Woodroofe OBE (founder of Yo! Sushi and YoOTel). Simon shares his candid journey from leaving school at 16 with two O-levels to becoming a rock-and-roll roadie, launching a lighting business, and eventually founding one of the UK’s most recognizable hospitality brands. The discussion dives deep into the realities of leadership, handling conflict, and the personal evolution required to scale a business. Simon reflects on his early reputation as "The Steam Roller," explaining how hard-driving startup energy must eventually give way to team delegation, emotional connection, and trust. He shares key leadership frameworks, including why leaders must build a "bank of goodwill," why overdelivering creates "desert island people," and how a pivotal 5-mile run in Hyde Park transformed him from a transactional manager into an authentic leader who trusts himself. Key Takeaways The Startup Mindset vs. Scaling: Startup founders often need a "my way or the highway" drive to turn vision into reality, but scaling a business requires stepping back and letting others lead. People vs. Business: Technical and operational tasks in business are straightforward; managing human relationships, expectations, and conflict is where true leadership is tested. The Bank of Goodwill: Leading effectively means building up consistent positive goodwill with your team so difficult conversations and feedback come from a place of trust. Emotional Connection Over Rational Argument: Persuading and engaging others relies far more on emotional resonance and atmosphere than on rigid logical arguments. Self-Trust as the Foundation of Leadership: You cannot expect others to trust your consistency until you learn to trust yourself. The "Desert Island" Work Ethic: Consistently overdelivering builds long-term reputation and attracts high-value collaborators. Link to Simon Woodroffe's New Book - ⁠ https://www.amazon.co.uk/YO-MAN-Robots-Reinventing-British-ebook/dp/B0H3VGLP7V/⁠ ⁠https://www.waterstones.com/book/yo-man/simon-woodroffe/9781918191301⁠ Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ www.centreforpeacefulsolutions.org ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ www.workplacehuddle.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://mariaarpa.com/⁠⁠ ⁠ Timestamps 00:00 – Introduction 01:50 – Transitioning from Rock Roadie to Lighting Entrepreneur 05:40 – Earning the Nickname "The Steam Roller" 07:06 – "Business Is Easy, People Are Difficult" 08:38 – Vision and Imagination in Entrepreneurship 10:43 – Knowing When to Hand Over Operational Control 14:04 – Building the "Bank of Goodwill" 15:19 – The Value of Overdelivering & "Desert Island People" 16:07 – Emotional Connection vs. Rational Argument in Leadership 18:18 – Moving Beyond Transactional Leadership to Human Values 19:29 – The Hyde Park Breakthrough: Learning to Trust Yourself 22:46 – Simon's Golden Rule: Why He Always Responds to Inquiries

What do people say about your leadership when you are not in the room? In this reflective episode of All Things Conflict, host Maria Arpa explores the core question that sparked her 30-year career in communication and conflict resolution: What is it like to be led by you? Maria synthesizes three decades of frontline work across social housing, high-security prisons, troubled schools, and corporate environments. She explains how unaddressed tensions naturally turn into disputes when systems lose touch with empathy, compassion, and active listening. Highlighting real-world stories of former prisoners becoming master facilitators and former students becoming workplace mediators, Maria demonstrates the long-term impact of working from a paradigm of care and intimacy. She also invites listeners to register for her upcoming webinar and outlines how leaders, entrepreneurs, and changemakers can join the 2027 Dialogue Roadmap cohort to bring authentic, de-escalating communication skills into their organizations. Key Takeaways Self-Reflective Leadership: True leadership requires precision of language and deep awareness of how your words and instructions are received by others. The Escalation Spectrum: Small daily tensions naturally arise when people work together; when left unaddressed, they escalate into full-blown disputes. Trust & Attitude: People can instinctively read your underlying attitude toward them—trust, safety, and tone dictate whether a situation escalates or heals. Systemic Failure vs. Human Connection: Many societal and workplace disputes are caused by systems that have lost their capacity for empathy and active listening. Leading Out of the Shadow of Greed: High-performing businesses and leaders can drive profit and progress without exploiting people or causing harm. Register for the webinar here https://beacons.ai/mariaarpambe Timestamps 00:00 – Introduction 00:39 – Invitation to the Dialogue Roadmap Webinar 02:11 – Why Communication Is the Baseline of All Human Activity 03:51 – How Tensions Turn into Conflict (Workplaces, Prisons, & Housing) 04:45 – The Foundations of Healing: Trust, Safety, and Language 05:19 – Stories of Lasting Impact: Prisons, Schools, and Cafe Reunions 07:15 – 20 Years of the Center for Peaceful Solutions 08:03 – Inviting the 2027 Cohort: 20 Days of Intensive Training 10:12 – Conscious Business: Profit Without Misery or Exploitation 11:40 – How to Get in Touch with Maria & Speak with Alumni

In this series finale of Justice Redesigned on All Things Conflict, host Maria Arpa looks back on an incredible journey spanning nearly 50 episodes dedicated to examining, questioning, and re-envisioning the modern justice system. What began as an open-ended exploration became an intimate masterclass featuring defense lawyers, former heads of the Crown Prosecution Service, third-sector leaders, child abuse survivors, and individuals with lived experience of incarceration. Maria synthesizes the overarching lessons from across the series. She tackles the crisis of legal aid, the tragic reality of wrongful convictions, the underfunded power of restorative justice, and the lifelong harm caused when society fails to listen to child victims of crime and exploitation. Ultimately, Maria highlights a vital truth: even the most enlightened, well-resourced government cannot fix a broken system alone—true healing and structural reform require grassroots community action, restorative practice, and authentic human dialogue. Key Takeaways The Scope of Systemic Failure: From legal aid struggles to wrongful convictions, systemic breakdowns affect every level of the criminal justice ecosystem. The Power of Restorative Practice: Restorative justice remains critically under-resourced despite its proven ability to facilitate deep healing and genuine resolution. The Price of Ignoring Children: Failing to listen to child victims of crime and sexual exploitation creates unhealed wounds that ripple across an entire lifetime. Transformative Lived Experience: Formerly incarcerated individuals who transition into community leaders offer some of the most powerful insights into fixing the penal system. Community Over Bureaucracy: Government policies alone cannot solve systemic trauma; real change depends on community initiatives, empathy, and raw, honest dialogue. Timestamps 0:00 – Introduction 01:21 – Reflecting on 50 Episodes of Justice Redesigned 02:15 – Legal Aid, Prosecution Struggles, and the Tragedy of Wrongful Convictions 02:51 – The Underutilized Power of Restorative Justice 03:22 – Giving Voice to Child Victims of Exploitation and Abuse 04:00 – Insights from Lived Experience: Transformation After Prison 04:35 – Grassroots Leaders: Third-Sector Contributions to Justice 05:00 – Why Government Alone Cannot Fix the Justice System 05:41 – Moving Forward: The Essential Need for Dialogue, Empathy, and Connection

In this final, roundup episode of the Justice Redesigned series on All Things Conflict, host Maria Arpa poses a single, transformative question to a panel of expert podcast guests: "If you had the keys to the Ministry of Justice and could make one immediate change, what would it be?" The responses offer a multi-perspective blueprint for overhaul and reform across the legal and penal landscapes. Guests tackle critical issues including dedicated funding for legal defense and future judges, mandatory pre-court mediation to divert cases from overwhelmed courtrooms, and giving formerly incarcerated individuals a central role in justice policy consultation. The conversation spans systemic reforms—such as replacing punitive prisons with Nordic/Dutch dignity models, ending early-stage trauma in family court, introducing sentence reductions for positive mentorship, and cracking down on unproven expert witness testimony to prevent wrongful convictions. Key Takeaways Dedicated Legal Funding Streams: Safeguarding resources for criminal defense representation, court infrastructure, and judicial training ensures equal access to justice regardless of wealth. Mandatory Pre-Protocol Mediation: Requiring mediation before filing court claims reduces litigation friction and keeps avoidable disputes out of overloaded courtrooms. Policy Consultation with Lived Experience: Involving individuals who have navigated the penal system ensures justice policies reflect real-world conditions rather than bureaucratic theory. Dignity-Based Incarceration: Shifting to Dutch and Nordic prison models—which prioritize privacy, humanity, and normal living standards—directly lowers reoffending rates. Early Mediation in Family Disputes: Creating an in-between diversion stage for private children's cases prevents children from suffering multi-year court battles and social care friction. Reforming Expert Witness Standards: Tightening oversight on courtroom expert testimony is essential to eliminate pseudo-scientific claims and prevent wrongful convictions. Timestamops 00:00 – Introduction 02:22 –Dedicated Funding for Criminal Defence & Future Judges 03:29 – Mandating Pre-Protocol Mediation Before Court Claims 03:48 – Consulting People with Lived Experience in System Policy 04:14 – Setting Clear Boundaries & Open Dialogue Behind Bars 04:58 – Stripping Away Bureaucracy to Reconnect on a Human Level 06:14 – Proposal 6: Mandatory Empathy, Empire, & Structural Bias Education 07:08 – Transitioning to Nordic and Dutch Dignity-Based Prisons 08:14 – Creating Pre-Court Diversion Stages in Family Law Cases 09:38 – Sentence Reductions & Mentorship Incentives for Inmates 10:40 – System-Wide Restorative Justice & Post-Release Housing 12:12 – "Punishment Is Not a Resolution" 12:20 – Overhauling Expert Witness Verification in Criminal Courts 13:16 – Call to Action: Share Your Views & Join the Conversation

In this deeply moving episode of All Things Conflict, Maria Arpa is joined by Luke Appleyard for an unvarnished conversation on what happens when child victims of domestic abuse are left without safety, support, or a voice. Luke shares his raw, lived experience of witnessing horrific domestic violence as a child, fleeing with his mother to a safe house, and the terrifying reality of being tracked down when corrupt local networks and police connections protected his abuser. He breaks down the lifelong, compounding toll of unhealed childhood wounds—explaining how early instability led to severe mental health breakdowns, neurodivergent challenges, suicidal ideation, and intense isolation in adulthood. Together, Maria and Luke discuss the societal stigma surrounding male victims of domestic abuse, the severe lack of male-focused refuges, and why public services must abandon cold, bureaucratic box-ticking in favor of heart-to-heart human connection. Key Takeaways Systemic Failure and Cover-Ups: How corrupt local networks and police ties can protect violent abusers, leaving victims trapped in continuous cycle of fear. The Long-Term Impact of Childhood Trauma: Lacking safety in early childhood directly shapes adult wiring, contributing to severe mental health struggles, adult breakdowns, and neurodivergence. The Invisible Male Victim: The urgent need to address the stigma surrounding men and boys who experience domestic abuse, and the stark lack of male refuges. The Healing Power of Lived Experience: How stepping forward to share a raw, honest story can help break the isolation for others going through similar trauma. Human-Centered Support: Why councils, police, and support agencies must move past bureaucratic spreadsheets to offer safe, non-judgmental spaces for individuals to be heard. Key Timestamps 00:00 – Introduction 01:42 – Luke Appleyard’s Story: Witnessing Childhood Abuse 04:26 – Escaping to a Safe House & Living Under Threat 07:39 – Police Ties, Freemasonry, and Cover-Ups 12:36 – The Statistics: 3.8 Million Affected & The Trauma-Neurodiversity Link 14:13 – Mental Health Crises, Adult Breakdowns, and Suicidal Ideation 17:30 – Seeking Help: Historical Abuse & Systemic Rejection 20:20 – The Loss of Family Support and the Search for Male Role Models 27:17 – The Hidden Toll of Loneliness and Lack of Companionship 31:18 – Rebuilding: Finding the "Circle of Trust" 35:15 – Breaking the Stigma: Why We Need Male Domestic Abuse Refuges 41:10 – Replacing Bureaucracy with Heart-to-Heart Listening Social Links ⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠⁠⁠⁠

In this roundup episode of the Justice Redesigned series on All Things Conflict, host Maria Arpa poses one transformative question to a panel of expert podcast guests: "If you had the keys to the Ministry of Justice and could make one immediate change, what would it be?" The responses offer an unvarnished, multi-perspective masterclass on fixing a broken justice system. From defence solicitors advocating for an immediate public-interest amnesty to clear massive court backlogs, to former incarcerated leaders calling for lived experience at top policymaking levels, this episode explores where current systems fail and how to fix them. Topics range from re-categorizing sex offenders to lower reoffending rates, replacing punitive incarceration with Nordic and Dutch dignity models, confronting leadership shadow traits, introducing mandatory pre-court mediation, overhauling self-regulated expert witnesses, and expanding restorative justice. Key Takeaways Public Interest Amnesties: Dropping minor, low-level offences where prosecution does not serve the public interest would immediately clear years of court backlog and free up resources for serious crimes. Lived Experience in Leadership: Integrating formerly incarcerated individuals into decision-making roles brings realistic, grounded insights that career bureaucrats lack. Leadership Retraining: Mandatory self-reflection and shadow work for systemic leaders can expose unhealed wounds, blind spots, and toxic connections to domination culture. Restorative Justice Over Punishment: Punishment alone does not bring resolution or reduce crime; structured, educational, and restorative alternatives give individuals a reason to change. Dignity-Based Prison Models: Emulating Dutch and Nordic prison systems—which prioritize privacy, humanity, and community integration—directly correlates with better behaviour and lower reoffending. Overhauling Expert Witness Standards: Tightening the criteria for court-admitted experts is essential to prevent self-regulated, unproven testimony from causing wrongful convictions. Social Links ⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠⁠⁠

In this thought-provoking episode of All Things Conflict, host Maria Arpa challenges mainstream assumptions surrounding "trauma-informed practice". Moving past buzzwords and medicalized labels, Maria introduces a deeper framework: viewing trauma not as a fixed identity, but as a series of unhealed wounds and emotional responses that shape how we navigate the world. Maria questions the very concept of human "personality," proposing that what we consider personality traits are often protective masks and armor built to shield our core vulnerabilities. She breaks down how early childhood experiences of love and safety—or the lack thereof—can cause people to repeatedly seek out abusive or toxic dynamics in adulthood. The conversation expands into a critique of domination culture and authority. Maria turns the traditional trauma lens on its head: instead of solely examining the unhealed wounds of those being punished (such as prisoners or students), she asks us to analyze the unhealed wounds of the enforcers—the teachers, police, lawyers, and corporate leaders who seek out roles granting them power over others. Drawing from her intense field project in West Virginia, Maria exposes how systemic institutions like the criminal justice system gaslight individuals and invalidate lived experiences, proving that true healing requires more than individual therapy; it demands systemic transformation. Key Takeaways Unhealed Wounds vs. Trauma Responses: Rather than relying on generic labels, emotional responses often stem from unhealed wounds that continuously react until properly addressed. The "Personality" Armor: What we call personality is often a collection of masks and defense mechanisms constructed to protect our vulnerability. Early Definitions of Love: The very first care an infant receives after birth is interpreted as love; if that initial contact involves neglect or coldness, individuals may grow up seeking out abusive relationships as their baseline for love. The Trauma of the Enforcer: Domination culture relies on unnatural authority dynamics; we must start examining the unhealed wounds that lead authority figures to seek out roles involving punishment and enforcement. Systemic Gaslighting: Institutions like the criminal justice system corrupt the concept of true "witnessing" and invalidate individuals' lived experiences through legalistic theater. Healing Beyond the Individual: Quick-fix therapies (such as EMDR or Havening) only go so far if individuals remain trapped within punitive environments that continually reopen their wounds. Timestamps 00:00 – Introduction 02:05 – Physical Trauma vs. Emotional Trauma Responses 03:47 – Defining Personality as Armor and Protection Masks 04:18 – How Infancy and Early Contact Shape Our Search for Love 07:20 – "Tragic Expressions of Unhealed Wounds" 08:55 – Domination Culture and the Unnatural Construct of Authority 10:01 – Looking at the Enforcers: Why Do People Choose Punitive Jobs? 11:46 – Why Punishment Has No Place in Indigenous Cultures 12:43 – You Can't Heal a Wound While It's Still Being Inflicted 14:47 – The Pupil Referral Unit: Why Adding More Rules Fails Troubled Kids 16:38 – Lessons from West Virginia: Vicarious Trauma and Deep Marginalization 22:19 – Stepping Out of the Drama and Recognizing Triggers 23:26 – Why Individual Therapy Fails Without Systemic Relief 24:10 – The Criminal Justice System as the Ultimate Gaslighter 25:51 – Redesigning Society: Requiring Leaders to Heal Their Own Wounds Social Links ⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠⁠

In this episode of All Things Conflict, host Maria Arpa sits down with Lee Middleton, a former prison officer who spent 17 years at HMP Dartmoor. Lee served as the key internal coordinator for the Peaceful Solutions Dialogue Roadmap (DRM) project, which ran inside Dartmoor Prison. Maria and Lee explore what happens when you break down traditional institutional barriers and train prison officers and incarcerated individuals side-by-side. Lee candidly shares how human connection, active listening, and confidential 1-on-1 peer support transformed the atmosphere on the wings—reducing violence, self-harm, and bullying while building genuine, professional respect. They discuss the power of moving past labels, the importance of "listening to listen rather than to respond," and how learning to sit with discomfort can change how we navigate conflict in everyday life. Key Takeaways Human Connection Over Labels: True respect in high-tension environments is built on authentic human connection rather than enforced authority or titles. Joint Training Dynamics: Training staff and incarcerated individuals together breaks down perceived barriers, fostering mutual empathy and a safer, more cooperative environment. The Impact of 1-on-1 Listening: Confidential, peer-led listening sessions provided a rare space for individuals in custody to feel heard without judgment, directly contributing to a drop in wing violence and self-harm. Self-Efficacy and Language: Giving people the tools and language to identify their own feelings and needs empowers them to find pro-social ways to address their challenges. Listening to Listen, Not to Respond: A key shift in handling conflict is slowing down to truly hear and reflect on what another person is expressing, rather than immediately trying to fix the problem or give advice. Timestamps 00:00 – Introduction: Reconnecting with Former Dartmoor Prison Officer Lee Middleton 02:01 – "Less Experts, More Human Connection": Lee’s First Introduction to the Dialogue Roadmap 04:41 – Officers and Incarcerated Individuals Training Side-by-Side 06:18 – Earned Respect vs. Forced Authority on the Prison Landing 09:35 – Dehumanization and Breaking Down Assumptions Behind the Uniform 13:08 – Boundaries, Rules, and the Power of Clear Communication 16:18 – Operating on the "Bank of Goodwill" in High-Security Environments 18:38 – How the Peaceful Solutions Project Was Built at Dartmoor 21:28 – The Measurable Impact: Drops in Wing Violence, Bullying, and Self-Harm 23:48 – Confidentiality, Trust, and Managing Disclosures 28:45 – Giving People Language to Understand Their Own Needs 31:38 – Avoiding "Numbness": Maintaining Sensitivity in Systemic Environments 38:50 – Case Studies: Personal Transformation and Parole Board Successes 42:00 – Personal Growth: How the Project Changed Lee as a Person and an Officer 52:00 – The Necessity of Facilitator Supervision and Support 56:25 – Final Reflections: "Listen to Listen, Don't Listen to Respond" Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠⁠ ⁠ ⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://disruptivemedia.co.uk/⁠⁠

In this compelling solo episode of All Things Conflict, host Maria Arpa takes a hard, critical look at why our core societal institutions—from the NHS and state education to the penal system, healthcare networks, and modern workplaces—are systematically failing us. Instead of serving as engines of resolution, these systems frequently generate public harm, widespread dissatisfaction, and toxic environments for both service users and frontline workers. Maria dissects the fundamental gap between well-intentioned top-down policy creation and what actually gets delivered on the ground. She examines how rigid, punitive hierarchies force staff into a box-ticking survival mindset focused on avoiding humiliation from superiors rather than genuinely caring for people. Drawing on major UK institutional failures, including the Post Office Horizon and Windrush scandals, Maria explores how blind adherence to rigid procedures strips away human empathy. She outlines how the Dialogue Roadmap provides a practical, localized framework for catching alarm bells early, restoring compassion, and bringing true resolution to broken organizational processes. Key Takeaways The Delivery Gap: Policies designed by top-tier committees and consultants often lose their original human purpose by the time they cascade down to frontline delivery. The Box-Ticking Trap: Frontline staff in healthcare, job centers, and schools are routinely forced to focus on administrative compliance to avoid upper-level punishment, rather than serving human needs. Institutional Blindness: Scandals like Windrush and the Post Office Horizon case highlight what happens when rigid bureaucratic policies prioritize self-preservation over basic human empathy and truth. Disconnected Management: Modern administrative teams often operate from isolated spreadsheets, disconnecting decision-makers from the real-world conditions at the grassroots level. Early Alarm Systems: Implementing localized dialogue frameworks enables organizations to catch systemic failure signals early, preventing minor grievances from escalating into massive public scandals. Timestamps 00:00 – Dialogue Roadmap Training Overview 01:42 – Why Are Our Core Public Systems Failing Us? 02:36 – The Original Purpose of Systems vs. Current Realities 05:01 – Hostility on the Frontline: The Toll on Teachers and Healthcare Staff 07:35 – Toxic Top-Down Hierarchies: Box-Ticking Over Compassion 10:58 – Spreadsheet Management: Why Decision-Makers Are Disconnected 12:14 – Lessons from National Scandals: The Post Office & Windrush Failures 15:45 – Localizing Systems: Reclaiming Humanity in Daily Operations 17:35 – Using the Dialogue Roadmap to Catch Alarm Signals Early 19:33 – Redesigning Processes for Real Resolution and Healing Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠ ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://disruptivemedia.co.uk/⁠⁠

In this insightful episode of All Things Conflict, Maria Arpa welcomes back her husband and seasoned mediator, David Ellis. Together, they explore the deep internal mechanics of conflict resolution, the hidden power of mediator self-care, and why extensive pre-mediation preparation is the ultimate key to success. David shares vulnerable, real-world stories from the frontlines of mediation—from investing unpaid hours into building rapport to halting a case when triggering dynamics surfaced. The episode dives into managing unbridled anger, navigating aggressive hatred between legal representatives, recognizing normalized family violence, and using self-awareness as a crucial barometer during intense dialogues. Whether you are a professional dispute facilitator or simply looking to improve how you handle difficult conversations in your personal life, this episode offers a grounded blueprint for holding space safely and effectively. Key Takeaways Self-Care as a Professional Responsibility: Effective mediation starts with the facilitator’s own preparation and internal grounding; a resourced mediator can offer genuine presence and empathy. The Power of Unpaid Preparation: Investing 3 to 5 hours in individual pre-mediation sessions helps allay client fears, establish trust, clarify goals, and identify personal trigger points before entering the main room. Attacks as "Dire Expressions of Need": Viewing anger not as an enemy, but as a dire expression of unmet needs or a defense mechanism for underlying vulnerability, shifts how facilitators manage high-conflict rooms. Real-Time Human Check-Ins: When high-conflict exchanges escalate, stepping back to reflect the room's energy and asking, "Is this conversation working for you?" encourages clients to refocus. Setting Ego-Free Boundaries: Recognizing personal limits and tolerances is essential; stepping back or ending a case when necessary protects both the clients and the mediator. Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠ ⁠⁠⁠⁠⁠⁠⁠⁠https://mariaarpa.com/⁠ ⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://disruptivemedia.co.uk/⁠⁠

In this deeply critical and sensitive episode of All Things Conflict, host Maria Arpa is joined by investigative journalist and author Alex Renton. Drawing from both his extensive research and his personal lived experience as a survivor of child sexual abuse at a private boarding school, Alex offers an unvarnished look at how society fails to keep children safe—and what must change to fix it. Together, Maria and Alex dismantle the widespread myth of "stranger danger," revealing that over 50% of recorded child sex crimes occur within the victim's own home or trusted family circle. They confront the gaps in public policy, the failure of the UK penal system—where less than 11% of incarcerated sex offenders receive therapy to prevent reoffending—and explore international models like Germany's Dunkelfeld initiative, which treats attraction as a public health issue to prevent crimes before they occur. This episode challenges viewers to look past media outrage, re-evaluate how we listen to children, and consider evidence-based strategies that actually protect future generations. Key Takeaways Dismantling "Stranger Danger": Over half of all recorded child sex offenses take place within the home or trusted family circle, yet society continues to focus on "strangers in vans" because it is a less uncomfortable narrative to accept. The Failure of In-Prison Rehabilitation: Out of thousands of sex offenders in custody, less than 11% receive therapy or rehabilitation programs designed to prevent reoffending upon release. Prevention vs. Post-Offense Action: Current safeguarding spending heavily favors post-offense policing, while virtually no structural funding goes toward early-stage public health intervention to stop offenses before they occur. The German Dunkelfeld Model: Germany’s proactive public health campaign encourages individuals experiencing inappropriate attraction to seek confidential psychotherapy before a crime is committed. Restoring "Student Voice": Removing children's input from regulatory standards (such as Ofsted) strips young people of agency, making them more hesitant to speak out or report abuse. The Healing Power of Being Believed: Historically, children who attempted to disclose abuse were dismissed as "malicious" or untruthful; listening to and trusting children is the baseline of effective safeguarding. Timestamps 00:00 – Introduction: Investigative Journalist and Survivor Alex Renton. 02:10 – Asking "Why?": Turning Personal Trauma into Investigative Journalism. 03:52 – The "Stranger Danger" Fallacy: Why Abuse Happens Close to Home. 06:22 – 20,000 Offenders in Custody: The 11% Rehabilitation Reality. 07:05 – Stopping Crimes Before They Happen: Germany’s Dunkelfeld Program. 09:12 – Why Public Hatred and Shaming Push Offenders Underground. 11:00 – Boarding Schools and Institutions: The Legacy of Institutional Cover-ups. 13:40 – Trauma, Cognitive Dissonance, and Undoing the Cycle of Abuse. 16:00 – The Historical Context of Legal Protections for Children. 18:10 – Stripping Away "Student Voice": Why We Must Listen to Children. 21:05 – Victim Blaming, Class Bias, and Systemic Failures in Family Courts. 24:30 – Big Tech's Role in Online Sexual Abuse Material. 26:15 – Moving Past Outrage: Evidence-Based Public Health Solutions. Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com ⁠⁠⁠⁠⁠https://mariaarpa.com/⁠ ⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://disruptivemedia.co.uk/⁠

In this special segment of All Things Conflict, Maria Arpa opens up about the secret framework behind her calm delivery and mindful communication style: Giraffe Language. Maria explains why the giraffe serves as the ultimate symbol for de-escalation—possessing the largest heart of any land mammal and a tall neck that allows it to see the bigger picture. By learning to put on your "giraffe ears," you can train yourself to listen to others through a loving lens, transforming how you navigate workplace disputes, family friction, or everyday conversations. This episode breaks down common communication traps that back us into defensive corners, including the danger of emotional "ambushes" and the use of sweeping generalizations. Maria also introduces her practical Giraffe Lessons, highlighting a simple, one-page guide designed to help you defuse arguments with a single phrase. Key Takeaways The Symbolism of the Giraffe: Giraffes have the largest heart of any land mammal and a tall neck to see the broader picture, symbolizing empathy and perspective in dialogue. Listening with "Giraffe Ears": Putting on "giraffe ears" allows you to listen to challenging statements through a compassionate lens, keeping conversations grounded. Avoiding the "Ambush": Blurting out grievances the moment you feel triggered can shock the other person, placing them on the defensive and making constructive dialogue impossible. Seeking Alignment Over Compliance: Entering a conversation with the sole goal of forcing someone to bend to your will creates a zero-sum game; sustainable progress requires finding common ground first. Eliminating Absolutes: Phrases like "you always" or "you never" create instant defensiveness because the listener rarely recognizes themselves in sweeping generalizations. Defusing Escalation Quickly: Utilizing structured phrases from Giraffe Language can help you step back, set boundaries, and defuse heated arguments before they spiral. Timestamps 00:00 – Introduction: Revealing the Secret Behind Mindful Communication 00:31 – Why Giraffes? Big Hearts and Big Pictures 01:37 – Listening with "Giraffe Ears" 02:18 – Giraffe Lesson #1: Defusing Conflict with One Phrase 03:04 – Mindful Preparation: Asking the Right Questions Before You Speak 04:02 – Alignment vs. Compliance: Avoiding Zero-Sum Games 04:56 – Container Building: Why You Should Never Ambush Someone 05:53 – The Trap of "You Always" and "You Never" 07:13 – How to Connect and Access the Giraffe Language Sheets

In this powerhouse episode of All Things Conflict - Justice Redesigned, Maria Arpa sits down with the ultimate "legal disrupter," Courtney Teasley. With over 20 years of experience navigating the front lines of the American criminal defense network, Courtney realized that a critical, foundational education was completely missing for the general public—leaving individuals to frantically learn how the legal system works on the fly only after being arrested. Together, Maria and Courtney expose how the modern legal apparatus functions as a mechanical "sausage factory," systematically stripping bewildered defendants of their agency and forcing them to hand their power over to experts who rarely have their best interests at heart. They confront the shocking financial mechanics behind mass incarceration, sharing a sobering first-hand account of how police officers can comfortably secure six-figure salaries, commendations, and promotions simply by milking overtime budgets through targeted, repetitive arrests of minority citizens. From discussing the profound psychological trauma of children fearing the police to charting historical blueprints of community resistance like the UK's legendary Mangrove Nine, this conversation dives deep into Courtney's mission to arm communities with the "missing curriculum" and tangible defense tools needed to demand absolute legal accountability. Key Takeaways The Systemic Sausage Factory: The modern legal machine is structured to push disempowered, bewildered individuals through a standardized, bureaucratic assembly line. Stripped of structural guidance, defendants routinely surrender their internal agency to legal experts and institutional players who exploit their lack of knowledge. The Overtime Scam Exposed: Mass incarceration is fueled by severe, underlying financial incentives. Maria shares a chilling account from a Black police officer revealing that individual cops can build highly decorated, lucrative careers out of repeatedly targeting a handful of young minority individuals to artificially maximize state overtime payouts. The Psychological Weight of Systemic Fear: The deep-seated trauma of aggressive policing directly impacts the youngest members of marginalized communities. Maria recounts a heartbreaking conversation where a 7-year-old Black child stated his dream superpower would be the ability to automatically turn white whenever a police officer approached him. The Magic of Communal Defense: True legal disruption requires moving past the capitalistic trap of individual isolation. When an individual is surrounded by an organized community that actively packs courtrooms, scrutinizes the background of judges, and takes meticulous notes, the balance of power shifts dramatically. The Legacy of the Mangrove Nine: Maria highlights the vital history of the Mangrove Nine in the UK, showcasing how a group of Black protesters successfully challenged a structurally biased court, demanded a jury of their actual peers, and proved the historical blueprint for the power of collective legal resistance. Timestamps 00:00 – Introduction 03:36 – The Broken Framework: Why Black communities are disproportionately targeted by the penal line. 04:58 – Surrendering Agency: Facing the dangers of the legal "expert" model. 05:54 – Institutional Blueprints: Analyzing Netflix’s look at the Central Park Five. 08:00 – Careerism on Black Bodies: The chilling reality of police overtime scams. 09:37 – Humanizing the Bench: Examining the legacy of Judge Fleisher in Texas. 10:52 – The Sausage Factory: Why bewildered individuals are pushed through without empowerment. 11:56 – Rechanneling Personal Trauma: Turning systemic anger into a meaningful community contribution. 12:21 – The Missing Curriculum: Bringing grassroots legal education directly to the pavement. 14:51 – "I Wish I Was White": The devastating trauma hardwired into minority children. 20:17 – Beyond the Noise: Moving past basic online outrage to deliver practical legal tools. 24:39 – Flooding the Court: How organized neighborhood groups enforce judicial scrutiny. 26:54 – The Black Panthers UK: Remembering the radical fight for a jury of true peers. 27:38 – Defending Yourself: Tracing the dramatic historical impact of the Mangrove Nine. 29:40 – Kindred Spirits: Embracing collaboration, mutual recognition, and the long road ahead. Social Links ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.centreforpeacefulsolutions.org⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.peacefulsolutions.org.uk⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.workplacehuddle.com⁠⁠⁠⁠ ⁠https://mariaarpa.com/⁠ ⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://disruptivemedia.co.uk/⁠