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Episode 5 of It’s Not About the Bugs! is all about turning accountability into something your team can actually see, understand, and act on. Sheri Spencer Bachman and Laura Corbin break down why KPIs — key performance indicators — are more than numbers on a dashboard. They give owners, leaders, and employees a measurable definition of success, make coaching less personal, and help you spot problems before the end of the month or year. In this episode, they cover: • What a KPI actually is and why every role needs measurable expectations • Why a P&L alone is not enough to manage day-to-day performance • The sales activities you should measure beyond total sales dollars • How numbers create a facts-over-feelings approach to accountability • How to decide which KPIs matter — and which ones are just noise • Why weekly service and sales meetings need protected time • How dashboards help leaders solve problems without constant owner involvement • Why you should roll out KPIs one at a time and keep departments focused on 3–5 meaningful measures • How realistic targets keep teams motivated instead of setting them up to fail If you are tired of managing by assumption and want a clearer roadmap for your business, this episode gives you a practical place to start. Need help building the right KPIs and accountability systems for your pest control company? Visit pestcontrolbusinesscoach.com to book a free call.

Accountability gets a bad reputation when it feels personal, inconsistent, or confrontational.In Episode 4, Sheri Spencer Bachman and Laura Corbin continue their conversation on building a culture of accountability by breaking down how clear core values, documented systems, repeatable training, and consistent coaching make accountability easier for everyone.They discuss how to evaluate whether employees truly “get it,” why unclear SOPs create performance problems, how hands-on training beats “sit here and watch me,” why leaders must follow the same standards they expect from their teams, and how a facts-over-feelings approach can take emotion out of difficult conversations.They also explain how strong documentation can free leaders from being the go-to person for every question and give employees the tools to solve problems on their own.If your team constantly asks the same questions, follows different versions of the same process, or struggles with accountability, this episode will help you build more clarity, and more freedom, into your business.🎙️ It’s Not About the Bugs! from Pest Control Business Coach#ItsNotAboutTheBugs #PestControlBusinessCoach #Accountability #Leadership #CompanyCulture

Accountability gets blamed for making employees leave. Sheri Spencer Bachman and Laura Corbin have seen the opposite: when expectations are clear, feedback is consistent, and leaders follow the same standards, good people are more likely to stay and perform. In Episode 3 of It’s Not About the Bugs!, Sheri and Laura continue the culture conversation with a practical look at accountability - why letting small issues slide creates resentment, how to correct problems without turning every conversation into a confrontation, why praise matters just as much as correction, and how SOPs, training, and clear ownership create guardrails for the team. They also dig into inconsistent standards between departments, leadership responsibility, and why a self-managing company starts with owners and leaders holding themselves accountable first. 🎙️ It’s Not About the Bugs! from Pest Control Business Coach #ItsNotAboutTheBugs #PestControlBusinessCoach #Accountability #Leadership #CompanyCulture

Your core values shouldn't just look good on a poster. They should shape how you hire, coach, recognize, promote, and sometimes fire, your people. In this episode, Sheri Spencer Bachman and Laura Corbin talk about the lessons they learned building the culture at Spencer Pest, including what happened when Sheri realized two struggling branches didn't have a performance problem, they had a culture problem. They dig into how to create core values employees can actually remember, define what those values look like in everyday behavior, use them during coaching and recognition, and build a team that eventually begins protecting the culture itself. You'll also hear why recognition matters just as much as accountability, how small acts of appreciation can dramatically affect employees, why tolerating the wrong person can damage the rest of the team, and the story of the day Sheri fired 23 employees at once. If your core values are currently just words on the wall, this one's for you. Because at the end of the day, it’s not about the bugs. It’s about the business. 🎙️ New episodes of It’s Not About the Bugs! are available on YouTube, Spotify, and Apple Podcasts. Subscribe or follow so you don’t miss what’s next. Learn more about Pest Control Business Coach: pestcontrolbusinesscoach.com

Meet Sheri Spencer Bachman and Laura Corbin, the mother-daughter team behind Pest Control Business Coach and It’s Not About the Bugs! In this first episode, Sheri and Laura share how they each found their way into the pest control industry, the roles they’ve held along the way, the lessons they learned while growing and leading a pest control company, and why coaching became such an important part of their work. They also talk about the difference between mentoring and coaching, building the right team, understanding how people naturally work, setting bigger goals, learning to delegate, and creating a business that doesn’t depend on the owner for everything. Most importantly, they explain why this podcast exists: because there are plenty of resources about killing bugs—but running a successful pest control company is about a whole lot more than that. Because at the end of the day, it’s not about the bugs. It’s about the business. 🎙️ New episodes of It’s Not About the Bugs! are available on YouTube, Spotify, and Apple Podcasts. Subscribe or follow so you don’t miss what’s next. Learn more about Pest Control Business Coach: pestcontrolbusinesscoach.com

Join Sheri Spencer Bachman and Laura Corbin as they talk about what it really takes to build a stronger pest control business, from leadership and systems to people, profitability, and growth.Follow the show now, and we’ll see you September 4.