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Description

The Intern is a podcast for the people running travel businesses. We're Abby Klein, Grace Van Hollebeke, and Katie Williams, and building Tern puts us in conversation with the agency owners, host executives, founders, suppliers, and investors shaping where the industry goes next. Each episode is about how these leaders run their businesses and what they've learned leading through change. At Tern, we're always learning from others, so we're taking the intern seat to learn from these leaders alongside you.

Podcast episodes

Check latest episodes from The Intern podcast

Too Many Tech Options Are Hurting Advisors with Legato's Jonathan Morris

2026/10/28

Grace and Katie sit down with Jonathan Morris, founder of the host agency Legato and a second-generation travel professional with 13 years in the industry, to talk about why hosts should narrow advisors' tech choices instead of handing them a menu. Jonathan shares how Legato vets its partners and why he thinks sticking with fragmented systems is riskier than switching.

Why Structure Gives Advisors More Freedom with Lauren Smith

2026/10/14

Grace and Abby sit down with Lauren Smith, founder and CEO of Modern Travel, a Canadian host agency that has reported 433% year over year growth, to talk about why clear processes give advisors more freedom, not less. Lauren shares how she runs onboarding and her whole agency out of Slack, and why she thinks a host owes its advisors much more than a login.

Stop Giving Advisors Your AI Prompts with Avoya's Danny Dobrott

2026/09/30

Katie and Abby sit down with Danny Dobrott, Senior Director of Network Success and Sales at Avoya Travel, to talk about how he gets 2,500 advisors to adopt AI and new tools. His view: don't hand advisors your prompts. Make them build their own systems, because that's the only way they'll use them. He also walks through Avoya Live Leads and why every lead gets the same follow-up.

We Spent $2 Million on Our Own Tech, Then Threw It Out with Jenn Lee

2026/09/09

Katie and Abby talk with Jenn Lee, President and Chief Marketing Officer of Travel Planners International, about the 3 back office systems TPI built and why she killed the third one 6 weeks after launch. See why Jenn argues a host agency's job isn't to build technology. It's to pick it, pay for it, and get 6,000 independent advisors to actually use it.

Meet The Intern: How Travel Businesses Really Get Run

2026/09/09

Welcome to the very first episode of The Intern. Every other week, Abby Grace, and Katie will interview leaders across travel, tech, and business, so you can take their learnings back to your own business.