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Is "someone else maintains it" still a reason to buy software? The crew argues build vs. buy now that an agent can stand up an app in one prompt, then gets into AI employees with their own inboxes, the agent that booked a detailer in the wrong state, and what actually keeps operators on the big platforms. Fair warning: build vs. buy got a little spicy. Nadim Tenous of Traverse Hospitality comes in as devil's advocate with a story about what happened when his team tried to leave a big platform, and not everyone at the table agrees on what it means for the rest of the industry. Along the way: what a ChatGPT business profile actually gets you, an agent that called a hotel chain so a host didn't have to, why one operator gave his AI its own phone number, the question of whether vibe-coded apps can be trusted, and a number from Supabase that stopped the conversation cold. Stick around to the end for where the group thinks PMS pricing is headed. 00:00 Intro 00:07 Claiming your business on ChatGPT 03:04 OpenAI buys a year-old travel startup 04:35 Hark, Instinct and keeping up with agents 05:59 When agents fail: a detailer in Alabama and a mile of wire 08:26 Grokbot calls Marriott 12:24 Agents for the back-and-forth busy work 14:25 Should your agent be you, or an AI employee? 19:09 Jarvis joins the vendor group chats 22:09 Switching software in minutes 23:57 Is software still sticky? 24:21 Devil's advocate: why teams don't switch 26:45 Rebuilding a nonprofit's Salesforce 31:11 Build vs. buy: is maintenance still an argument? 38:59 Software is disposable now 40:07 Is vibe-coded software secure? 43:14 What's the moat for big software companies? 48:32 Will most managers still buy off the shelf? 51:48 Feature convergence and acquisitions 54:47 An API-only tier for PMSs? 57:47 A million databases a week 59:06 What we're building next Mentioned Hark: https://hark.com Grok Bot: https://x.ai/news/introducing-grok-bot Conduit: https://conduit.ai Supabase: https://supabase.com Channex: https://channex.io Guest Nadim Tenous, Traverse Hospitality: https://www.booktraverse.com Your hosts Jack Zoppa, Haven Vacation Rentals: https://havenvacationrentals.com Michael Vialpando, Renjoy: https://renjoy.com JJ King, Beachside Vacation Rentals: https://beachsidevr.com Trevor Stout, Simply VRM: https://simplyvacationrentalmanagement.com Be a guest or send us a question: https://allbookedpodcast.com Check in. Tune in.

Give every teammate an AI staff of their own. Nadim Tenous of Traverse Hospitality joins the crew to show how he rolled Grokbot out to a non-technical team, while the hosts trade agents that research leads, call the ISP and order parts on their own. Then the bigger question: if AI agents start booking the stay, do guests still need the OTAs? 00:00 Intro 00:08 Meet Nadim Tenous of Traverse Hospitality 00:44 Rolling Grokbot out to a non-technical team 03:00 Building your AI org chart: CTO, CMO, COO and legal bots 05:06 Why Grokbot sticks with teams (plus a Stripe dispute bot) 06:58 A team Grokbot that onboards new hires itself 08:52 Automatic research on every inbound owner lead 10:10 Pitching a condo HOA with AI research 11:08 Agents with their own email, Amazon and Newegg accounts 11:55 An AI that calls the ISP for you 13:32 Fixing a fridge in five minutes with Grok 15:01 Agent shopping: trusted sites vs. random stores 18:09 Will guests trust a direct-booking site their agent finds? 19:48 Are LLMs the new traffic controllers? 22:43 Why aren’t the OTAs shipping MCPs? 23:48 Airbnb’s host platform and the pro-host dashboard 26:25 Hacking a reMarkable into an always-on to-do list 27:51 NFC tap check-in, TV dongles and StayFi 30:04 Owner contracts, masked guest numbers and damage waivers 32:15 What’s finally easy to build now? Department KPIs 34:54 Ditching pricing software for a homegrown tool 39:15 How do you maintain what you build? A self-fixing ops stack 42:11 Running a PM company like a software company 44:01 “You can just do things” 47:16 What we’re building next Mentioned Traverse Hospitality Grok Bot DumbSlab (free, open-source team wiki with MCP) StayFi reMarkable Paper Pro Conduit Guest Nadim Tenous, Traverse Hospitality Your hosts Jack Zoppa, Haven and Tendwell Michael Vialpando, Renjoy JJ King, Beachside Vacation Rentals Trevor Stout, Simply VRM Be a guest or send us a question at allbookedpodcast.com

Is your AI underperforming, or is it a skill issue? Four vacation-rental operators compare the personal AI agents they actually run on (Instinct, Muse, Grokbot and Claude Duet) and which one belongs in front of your team. Plus why Trevor thinks anything short of 95% guest-message automation is on you. 00:00 Intro 00:07 Personal AI agents: Instinct, Muse, Grokbot, Claude Duet 05:55 Which agent should your team use? 11:36 Running sales and the CRM by voice 13:06 A bilingual Slack agent for cleaner reports 14:16 Coding with agents and cutting CI costs 20:29 Pointing an unrestricted AI at our own websites 26:04 Claude can control your computer now 28:23 Claude Duet first impressions 35:02 Free, local dictation with Handy + Apple Intelligence 39:06 AI voice agents, and telling callers it's AI 42:12 “It's a skill issue”: 95% messaging automation 46:05 An hourly self-learning loop for guest messaging 51:28 What we're building next Mentioned Sol Loop + Full Send skills (tstack): github.com/t3dotgg/tstack Free AI skills for vacation-rental operators: allbookedpodcast.com/skills Handy: handy.computer Conduit: conduit.ai Blacksmith: blacksmith.sh T3 Code: t3.codes Your hosts Jack Zoppa (Haven, Tendwell): havenvacationrentals.com Michael Vialpando (Renjoy): renjoy.com JJ King (Beachside Vacation Rentals): beachsidevr.com Trevor Stout (Simply VRM): simplyvacationrentalmanagement.com Be a guest or send us a question: allbookedpodcast.com Check in. Tune in.

Trevor joins Jack, Michael, and JJ to discuss Airbnb policy changes, guest portals, and practical AI tools for vacation rentals. We cover custom TV experiences, automated refunds, coding workflows, owner portals, and faster property onboarding. Your hosts Jack Zoppa (Haven, Tendwell): havenvacationrentals.com Michael Vialpando (Renjoy): renjoy.com JJ King (Beachside Vacation Rentals): beachsidevr.com Trevor Stout (Simply VRM): simplyvacationrentalmanagement.com Be a guest or send us a question: allbookedpodcast.com

Jack Zoppa, JJ, and Michael share how they're using AI agents across personal tasks and vacation rental operations — the real tools, workflows, and numbers behind what's actually working. In this episode: - The hosts compare notes from VRMA, where informal hallway conversations proved more valuable than the sessions - Jack explains why Muse feels approachable for people new to AI - Agents handling everyday tasks: booking swim lessons, finding concert tickets, grocery shopping - Michael's fantasy football lineup automation and playful weekly league recaps - Using local Facebook groups as a source of property-management leads - Screening 1,000 job applicants with an MCP to find two strong hires - Cleaner operations workflows: translating updates and routing issues in Slack - Building a local cleaning business website with AI — 7 leads in 48 hours - The risks and potential of agents with computer access Chapters: 00:00 Matching signet rings and the first podcast 00:48 VRMA: why hallway conversations matter 03:29 Jack's first impressions of Muse 05:43 Free AI tools, data, and business models 07:52 Agents handling errands and launching the podcast 11:11 Fantasy football lineups and league recaps 13:33 Workout planning and investment experiments 15:44 Personalized grocery shopping with an agent 18:42 Finding deals and automating Facebook Marketplace sales 21:50 Local Facebook groups as a source of business leads 24:21 Screening applicants with an MCP 27:46 Text-first hiring for housekeeping roles 30:48 A preview of server-side iMessage for guest communication 35:09 Sharing AI use cases to spark new ideas 36:51 Translating cleaner updates and routing issues in Slack 39:33 Turning cleaner reports into better maintenance tasks 42:19 Building and advertising a local cleaning business with AI 48:25 What changes when an agent can use your computer 51:15 Finding hidden business margins and tracking card offers 53:21 Practical tips: task queues and voice-to-agent workflows Your hosts Jack Zoppa (Haven, Tendwell): havenvacationrentals.com Michael Vialpando (Renjoy): renjoy.com JJ King (Beachside Vacation Rentals): beachsidevr.com Be a guest or send us a question: allbookedpodcast.com