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Send us Fan Mail Asset liability management - ALM as it’s known - can be fun, good for a credit union’s balance sheet and, dare we say it, sexy. On the show is Daniel Ahn, CEO of Delfi, a company that - and I quote from the website - “combines deep public and private sector experience with cutting-edge AI expertise—bringing best-in-class technology to banks, credit unions, and other financial institutions.” The website adds: “Transform your bank or credit union financial decision making and race to the top with our revolutionary platform. Delfi delivers instant analytics, access to a deep inventory of solutions, and is powered by AI so you can pick the right solution for you.” This an exciting new, powerful look at ALM in credit unions.   Also on the show is Scott Daukas, a principal at One Washington Financial, a CUSO wholly owned by Washington State Employees Credit Union and an investor in a new Delfi CUSO.  But One Washington Financial is more than that with Delfi as you will hear in the show.  Indeed it approached Delfi with the suggestion that it form a CUSO - and long conversations followed, not the least of which was explaining what a CUSO is! One Washington Financial also invested in two other companies that have featured in recent CU 2.0 podcasts - Remynt and Starlight.  Why is One Washington Financial making these investments?  Daukas explains. Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Do you want to talk about bad debts and collections and…what’s that, you’d rather discuss athlete’s foot and gyms? Listen up: on the show today is Gwyneth Borden, founder and CEO of Remynt, a debt collection CUSO - funded  by One Washington Financial, the investment arm of Washington State Employees Credit Union and a recent guest on the show along with Starlight, an innovative fintech that also won funding from One Washington Financial. So, yes, Remynt is doing collections but with a dramatic twist: it also emphasizes its mission is  financial wellness and it helps consumers pay off their debts and rebuild credit. Face it, a lot of Americans are struggling to pay their bills.  Pew Research estimates that a quarter to a third of us struggle to pay their bills every month. Remynt is there to help, while also helping credit unions collect the money they are owed. If that seems paradoxical - indeed it is! - listen up as Gwyneth Borden explains Remynt’s approach to debt collection today. Listen up Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail It’s time to talk about something really, truly exciting in credit union land. How about online/mobile calculators? Calculators! Yes, I hear those derive laughs but listen up: on this show you will hear from Tim Pranger at Appli, who has developed calculators that users genuinely like and use.  Katie Ullman, vice president of marketing and community at First Source Credit Union in Utica NY, is also on.  That’s an institution with around $1 billion in assets. Also on the show is Romanelli, First Source’s digital marketing agency. What this trio will tell you is that a good calculator can be fun, it can  bring in new business to a credit union, and it doesn’t have to be expensive.   Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail What do you know about Gen Z? That just may be the critical question confronting credit unions today and that’s because, age 13 to 29, Gen Z is increasingly the focus of fintechs, neo banks and non banks who all want to grab these consumers. How can credit unions win in this battle? On the show is Lee Wetherington, senior director of corporate strategy at Jack Henry, and lately he has been thinking in depth about Gen Z because this generation has entered a prime spending age. Wetherington believes credit unions in fact have pathways to getting Gen Z as members and he offers a concrete strategy for doing so.,  He acknowledges this will be a tough fight - the competitors are well funded and focused - but he expresses optimism about  the ability of credit unions to win. Along the way, Wetherington also offers insight into how credit unions can win at AI and how recent developments in crypto banking may turn out to be for the benefit of credit unions. Listen up.  Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail The CUInsight headline caught my eye: “Why credit unions must step up as financial stabilizers to rebuild consumer confidence.”   The piece was authored by  Dave Buerger, CEO of Union Credit and, before that, he was CEO of CuneXus, where he was a co-founder. At Union Credit the mission is delivering 1-click, perpetual loans to credit union members. 70+ credit unions are Union Credit customers and a key to Union Credit’s business is that it memberizes non members in a very few minutes. What triggered Buerger’s piece is a consumer confidence survey commissioned by Union Credit that found that consumer confidence is shaky indeed. Take aways from the survey are: “Only 12.5% feel very confident about their finances. The majority are in the middle with 57% rating themselves a 3 or 4 out of 5…. 54% are feeling cautious, 45% anxious, and 30% overwhelmed.” No wonder many institutions are experiencing a slowing loan volume. Buerger believes credit unions can take steps to  strengthen consumer confidence,  Buerger wrote in CUInsight: “Consumers are pressing pause, not stop. They’re delaying major financial decisions because they don’t feel safe committing before they understand their options. Yet 36% told us they would still move forward with financing if the offer felt secure and transparent. That gap between hesitation and action is where credit unions have both a responsibility and an opportunity.” In the show today he elaborates on these thoughts   Buerger is optimistic but realistic as well. And he firmly believes that Union Credit’s tools can help credit unions improve their loan volumes, Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Agentic AI. Google’s Gemini explains what this means: “Agentic AI represents a shift from AI that simply 'talks' to AI that 'does.' While previous iterations of AI were primarily reactive—answering questions or generating text when prompted—Agentic AI systems are proactive. They can reason, plan, and execute multi-step tasks autonomously to achieve a specific goal." Agentic AI is the hot topic in AI today and credit unions can have it. Now. On the show are Abhishek Tiwari, chief product officer at Eltropy, and Kent Lugrand, CEO at InTouch Credit Union, an $800+ million institution headquartered in Texas. Lugrand is a past CU 2.0 Podcast guest. That show ranks high among the best we’ve filed.  Today he is here to explain why he wanted to be an early adopter of this Agentic AI technology and he explains in candid detail. Abhishek, meantime, is on the show to explain the Eltropy tool and to offer details on the Eltropy Safe AI framework - because safety is key to persuading credit unions to deploy this technology. Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail And First Entertainment Credit Union Begat CineFi. Say what? First Entertainment is the big show business credit union.  Based in Hollywood, it has assets of around $2.1 billion and serves around 90,000 members, many of them who work in Hollywood, doing everything from acting to the skilled crafts (such as set building) that create Hollywood’s magic. On the show is Stephen Owen, CEO of First Entertainment and he is here to tell what CineFi is, why First Entertainment birthed it, and why it is based in Atlanta, GA, some 2300 miles removed from Hollywood. CinedFi is a digital only institution, no branches, and right now its offerings consist of checking and savings, although Owen says the plan is to augment that product slate later in 2026. How to become a CineFi member? The FOM consists of a handful of Georgia counties, centered around Atlanta, and although the aim is to serve the large number of entertainment industry professionals who live in the Atlanta area,CineFi is open to others as well. Owen explains in the show. Understand, CineFi does not have its own charter.  Owen tells how it came into existence - and he adds that there may be CineFis opening elsewhere in the country. Ours is an age when the creation of new credit unions is rare indeed. You can count on one hand how many were birthed in the US in 2025 and have a finger to spare. That’s rare indeed. So the creation of CineFi is an exciting event and it just may give CEOs and boards of other credit unions the impulse to do something similar. How cool would that be? Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail In mid February, Curql, the collective of 160+ credit unions, announced its first blockchain investment into Stablecore, a company that provides digital asset infrastructure for credit unions. Literally hundreds of billions of dollars now are flowing into stablecoin, a digital currency backed by fiat currency and accordingly it has little volatility. Big banks are pouncing on stablecoins but the credit union problem is a lack of tools for managing digital currencies. Enter Stablecore which is designed to enable credit unions to manage member portfolios of digital currencies.  It’s a solution that’s needed and that’s why Curql chose to put money into Stablecore. On the show are Nick Evens, President and CEO of Curql, and Alex Treece, CEO and co-founder of Stablecore, Along the way, Nick offers insights into Curql’s investment strategy and Alex issues an invite to credit unions that might be interested in a pilot that he is putting together. Sure, you are glad that you sat out Bitcoin but stablecoin is a very different entity. Now’s the time to get to know about it. Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Are you still relying on product based rewards for members? Meet the new tool on the block: relationship building. A trigger is that interchange rates are under attack and, for many financial institutions, it’s been interchange that funded the rewards programs. So what’s the new approach? On the show is Beth McCoy, CEO of CORA Loyalty, who provides a roadmap for building member relationships that benefit both the member and the institution.   CORA Loyalty explains what it does this way: “Loyalty leaders are shifting from card-centric to relationship-focused campaigns. The approach rewards customers for activities across the institution: maintaining checking accounts, paying account fees, using credit and debit cards, transacting regularly, and long-term relationships.” “The goal isn’t card spend, but broader and longer lasting outcomes like growing deposits, encouraging treasury management adoption, and strengthening the full banking relationship.” Sound good? Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Fact: credit unions have lots of data about their members. Everything from home address to their liquidity.   Fact: credit unions, most of them, are woefully inept at mining this data to better serve those members and also to boost member retention and up cashflow into the credit union. Enter DeepTarget, a Huntsville AL based fintech that serves 285 clients, 85% of which are credit unions and they range in size from around $25 million in assets to several billion dollars in assets. All come to DeepTarget for its toolkit of proven tools that get results. In 2025 for instance DeepTarget tools helped its customers open 328,000 new accounts, generated $1.98 billion in new loans, and brought in $2.7 billion in new deposits. The DeepTarget secret is how it effectively mines the data a credit union already has on hand. That sound you hear is the CU cash register ringing. Monthly DeepTarget fees are affordable, too, typically four figures a month. And usually a credit union’s own staff involvement in DeepTarget campaigns is minimal, although accommodations are available for credit unions that want a more hands-on role. In an era of generative AI all this may seem unglamorous and maybe it is.  But it delivers meaningful bottomline results to credit unions. On the show is Preetha Pulusani, the company founder and CEO. And if you wonder how all this tech happens in Huntsville, I have one name for you Wernher von Braun.  If the name doesn’t ring a bell, look it up. Listen up Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Just when I thought credit card rewards initiatives were on the chopping block, here comes David Metz and Priizeout with an innovative twist on credit card rewards and it’s one that already is winning credit union applause.  Proof is that also on the show is Sarah Vasey, Chief Operating Officer at Michigan-based United Financial Credit Union, an institution with around $350 million in assets. Sarah herself is a credit card rewards  beneficiary and she tells what she really likes about the Prizeout program.  Think shoe money. Prizeout has been on the show multiple times but that’s because it keeps innovating new offerings that credit unions adopt. Here’s a great episode that also features Darlene Johnson of Suncoast. Link in the show notes, Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Do credit unions have a future? And if so what? Meet Lamont Black, a Filene Fellow  - Credit Union of the Future. Spoiler alert: Black is optimistic about the future of credit unions. A finance professor at DePaul University, Black also is a busy writer, speaker, consultant who focuses on innovative technologies including AI and Bitcoin and, nowadays, especially Stablecoin. In the show Black is articulate in explaining why AI matters to credit unions and he also offers an understandable description of stablecoins and why and how credit unions should hop aboard. Understand: the estimated volume of transactions around stablecoins in 2025 was $33 trillion. With a t, not a b.  $33 trillion! Big banks have hopped aboard stable coins, so have giant retailers - think Amazon and WalMart. Buckle up, this show is a fast ride. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Only about one third of your members feel understood by you - that’s the harsh fact that emerges from a member experience survey conducted by the Harris Poll and sponsored by White Clay, a fintech that says it helps banks and credit unions enhance customer relationships and profitability. On the show today is Mac Thompson, CEO and founder of White Clay, to tell why members feel misunderstood and also to explain why he says credit unions should get busy implementing human-centered digital strategies in 2026. Human centered digital? Isn’t that a contradiction in terms? Thompson explains why it isn’t self contradictory and why he believes this may be the key that unlocks greater successes for the credit unions that make it happen. Along the way he agrees that the biggest banks - Chase, B o A and a few others - have a huge lead in implementing AI.  But Thompson is also optimistic that there is a path to success for credit unions that nurture their human bonds with members. This is a show with a lot of big thoughts.  But now - with AI rolling out everywhere and seemingly changing everything - now indeed is the time for credit unions to think big. And Thompson thinks they can. Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Today Andrea Argueta is director of financial institution advisory at Glia, a company that focuses on providing credit unions and banks digital customer service tools and nowadays that means AI.  So this show’s focus is on the practical suite of tools Glia has working in some 400 credit unions, making Glia very probably the largest provider of AI tools to credit unions. Importantly, too, Argueta knows credit unions. That’s because before coming to Glia she served as COO at Washington DC based IDB Global Federal Credit Union, an institution that serves the employees of the Inter-American Development Bank and their families and there are members in over 75 countries.   At IDB Global she was a Glia customer and eventually that evolved into her joining the Glia team.   In the show she tells about that journey and she also offers insights into what AI is really doing for credit unions today and the smart way for a credit union to join this party.   In the show mention is made of two prior appearances on the show by Glia executives, Glia CEO Dan Michaeli in 2020 and Jake Tyler a year ago.  Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

Send us Fan Mail Fraud is up, a lot, at credit unions, according to the Alloy 2026 State of Fraud Report, says Sara Seguin, a principal adviser at Alloy.  Sara is a past CU 2.0 Podcast guest - link to that show is in the show notes.   She’s on the show now to report that credit unions say they have experienced a 72% increase in fraud events, more than any other segment. Worse, a lot of fraud now involves synthetic identities - i.e., manufactured people - and a long con that may take months or years before the crooks seek to defraud the credit union. What can credit unions do to fight back?  Alloy has pointers. Credit unions also have seen a spike in in-branch fraud, says Alloy. That’s surprising but also very worrying.  Hear the details in the show. Fraud is not a fun topic, I know that. But it is a real, every day concern at just about every credit union in the US and knowledge - of what fraudsters are doing and the tools available to fight back - is indeed power for a credit union. Understand, too, last year’s fraud trends aren’t this year’s.  It’s a constant battle where the criminals are always updating their weapons.  Credit unions have to do likewise\. How? What?  Listen up. Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email [email protected]     And like this podcast on whatever service you use to stream it. That matters.     Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto